Vertu Toyota Glasgow
Are you an experienced Aftersales Manager looking for an excellent opportunity to join one of the largest Motor Retailers within the UK? Then here at Vertu Toyota Glasgow, the biggest Toyota dealer in the Group in terms of volume, we have the perfect role for you.
Our dealership operates both a day shift and a backshift, supported by 5 Service Advisors, a Workshop Controller and 12 Technicians, 3 Parts Advisors, ensuring strong departmental capability. With RC25 development and exciting growth plans, now is a fantastic time to join our award-winning team.
We are extremely proud that Vertu Toyota Glasgow has been recognised as the Business Centre of the Year at the highly regarded Toyota BRIT (Best Retailer in Town) Awards. In addition, we have been awarded the Silver BEAT (Being Exceptional As a Team) Award, recognising our commitment to colleague engagement, teamwork, culture and creating an exceptional place to work.
We are looking for someone experienced and customer-focused, ideally with main dealership experience and 2–3 years working in a similar-sized service department, to help lead our high-performing operation.
We are offering a £50,000 Basic salary with an OTE of £65,000 (depending on experience) and an excellent range of Company Benefits!
We are confident we have the brand for the future and need talented colleagues to help deliver our ambitious vision.
The main duties of this role are:
- To take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
- To monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service.
- To ensure accurate collection and recording of customer data in line with Group standards.
- To ensure that the manufacturers' standards are adhered to at all times.
- To make sure there is a safe working environment which is maintained.
- To monitor colleague performance.
The ideal candidate will be able to demonstrate a successful track record within the role. You must have previous experience within a similar position and be able to clearly demonstrate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus, supporting your team to deliver their business objectives.
You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will be able to demonstrate that you share our company values as well as strong communication and organisational skills.
We are proud to be the Motor Retailer who invests more in our colleagues' personal development than any other, so if you are successful, you can look forward to ongoing training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service plus bank holidays
- Access to our online rewards platform giving you cashback and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
If this is the right opportunity for you to take the next step in your career, then apply to join us today!
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