Technical support specialist Work, Jobs in Beckton, Gtl (with Salaries)

Technical Product Support Specialist (Smart Home & AV)
AWE Europe Ltd —Epsom
- £25,420 - £30,000 a year
- Full-time
- English
- Travel
- Computer networking
- Free parking
- Profit sharing
Quick apply
Shift Critical Environment Technician
Microsoft —London
- £34,400 - £50,100 a year
- Weekend availability
- HVAC
- School
9d
IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
ICA Technician
Thames Water Utilites —Beckton
- £8,000 - £10,000 a year
- Overtime
- Programmable logic controllers
- Annual leave
3d
Data Manager - IPS Grow
Pure Human Resources —London
- £59,500 a year
- Hybrid work
- Salesforce
- Continuous improvement
3d
B2B Experience Specialist
Partner Retail Services —London
- £30,784 - £35,000 a year
- Full-time
- Employee discount
Quick apply
ICT Service Desk Analyst
King's College Hospital NHS Foundation Trust —London
- £34,186 - £37,389 a year
- Full-time
- Microsoft Outlook
- Windows
- Computer networking
3d
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Word
- Writing skills
- No degree
Onsite Senior Technical Analyst, IT Infrastructure Services
Deloitte —London
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
Technical Sales Support (Project Coordination)
Reconomy Connect —Waltham Abbey
- Full-time
- CRM software
- Organisational skills
- In-person
- Store discount
- Employee assistance programme
11d
Part Time Events Staff & Activity Host - Paintball, LaserTag & Quad Bike Trekking | GO Action Forest
GO Action Forest —Whyteleafe
- £71.75 - £101.75 a day
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Flexitime
Quick apply
1d
Bridger
adm-Indicia —London
- Full-time
- Hybrid work
- AI
- Communication skills
Quick apply
11d
Senior IT Technician
University of Greenwich —Medway
- £38,784 - £44,746 a year
- Call to connect
- University
- Mentoring
- Leadership
8d
Multi-skilled Shift Engineer
Cleveland Clinic London —London
- £44,000 a year
- Full-time
- Computer literacy
- Annual leave
- Employee assistance programme
Student Hub Administrator
Imperial College London —South Kensington
- £38,608 - £41,666 a year
- Full-time
- Microsoft Office
- Organisational skills
- Annual leave
SaaS Technical Support Specialist
Cyncly —London
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
Learning and Development Officer - Higher Executive Officer
Government Actuary's Department —London
- £42,127 - £51,487 a year
- Part-time
- Microsoft Office
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Operational IT Analyst
Line Management Group Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- SharePoint
- In-person
- Annual leave
- Employee assistance programme
Quick apply
SDE
Schneider Electric —South East London
- Full-time
- Maintenance
- Annual leave
- Life insurance
Research Infrastructure Developer
University College London —London
- £43,981 - £54,019 a year
- Full-time
- Hybrid work
- Scripting
- AI
- Annual leave
- Employee assistance programme
1d

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Technical Product Support Specialist (Smart Home & AV)

AWE Europe Ltd
Epsom

Quick apply

Job details

Full-time
£25,420 - £30,000 a year

Benefits

Free parking
Profit sharing
Company pension
Private medical insurance
Employee discount
Transport links
On-site parking

Qualifications

Technical troubleshooting
Sales support
GCSE
English
Technical support
Computer networking
Customer support
Customer interaction
Product demonstrations
Communication skills
Help desk

Full job description

Build a Career in Connected Home Technology

Do you have a passion for technology, home cinema, hi-fi, networking, smart home systems, or integrated home control?

Are you someone who enjoys solving technical problems, helping customers, and learning about the latest technology?

If so, AWE could offer the perfect opportunity to build a long-term career within one of the UK's most exciting and fast-growing technology sectors.

About AWE

AWE is one of the UK's leading specialist distributors of premium audio visual, networking, control and smart home technology brands. We work with professional installers, retailers and system integrators across the UK, helping them design and deliver exceptional connected home experiences.

Representing some of the world's most respected technology brands, we pride ourselves on expert advice, exceptional customer service, and industry-leading technical support.

As part of our continued growth, we are looking for a Technical Product Support Executive to join our team at our Epsom headquarters.

The Role

This is a varied and rewarding position that combines technical support, product testing, customer interaction, and ongoing technical development.

Working alongside our technical and sales teams, you will provide first-line technical support to our trade customers while developing in-depth knowledge across a range of technologies, including audio visual, networking, control, and smart home solutions.

This is a B2B role supporting professional integrators, installers and retailers, not end consumers. You'll have the opportunity to build relationships with customers throughout the industry while representing some of the market's leading brands.

Full product training will be provided. However, we're looking for someone who already has a good understanding of residential technology products and a genuine enthusiasm for the industry.

Initially, the role will focus primarily on first-line technical support and product testing. As your knowledge and experience develop, you'll have the opportunity to expand into more advanced technical activities including system specification, demonstrations, training, product launches and technical presentations.

Key Responsibilities

Provide first-line technical support via Teams, phone and email to trade customers
Troubleshoot product, system and potentially networking-related issues
Test products and evaluate solutions in our demonstration and training facilities
Assist with product demonstrations and customer presentations
Support sales and technical teams with product knowledge and technical guidance
Escalate more complex support cases where required
Maintain AWE's reputation for exceptional customer service and technical expertise
Continuously develop knowledge across AV, networking, control and smart home technologies

What We're Looking For

Essential

Excellent communication and customer service skills
A keen interest in technology and connected home solutions
Good problem-solving skills and logical thinking
Understanding of audio visual equipment and associated technologies
Networking knowledge an advantage
Ability to prioritise tasks and work effectively in a busy environment
Positive, flexible and proactive attitude

Desirable

Experience with hi-fi, AV, consumer electronics or technology
Experience working within an AV, hi-fi or custom installation business
Previous technical support experience and advantage
Knowledge of home cinema, distributed audio, networking, smart home or control systems
Relevant technical qualifications or training

Career Development

This role is ideal for someone looking to establish a long-term career within the custom installation and connected technology industry.

As your experience grows, you may become involved in:

Advanced technical support
System design and specification
Product demonstrations
Technical training and presentations
Industry exhibitions and events
Product launches
Technical content creation and video production
Brand and product specialist responsibilities

Location

Based at AWE Headquarters, Epsom
Occasional travel for training, events and customer-facing activities
Office-based role with opportunity for one day per week home working following successful completion of probation

Salary & Benefits

£25,420 - £30,000 depending on experience and capability
Company pension scheme
Opportunity to join the company health insurance scheme
Staff purchase scheme
Free on-site parking
Ongoing manufacturer and industry training
Potential profit-related bonus following successful completion of probation

Reporting To

Chief Technical Officer

Hours

Full-time
Monday to Friday
Exact hours to be agreed within our core operating hours of 8:00am to 5:30pm

Pay: £25,420.00-£30,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking
Private medical insurance
Profit sharing
Transport links

Ability to commute/relocate:

Epsom, Surrey: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (required)

Experience:

Audio Visual Equipment: 2 years (required)

Language:

fluent English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical support specialist jobs in beckton, gtl

Technical Product Support Specialist (Smart Home & AV)

Shift Critical Environment Technician

IT Service Desk Analyst

ICA Technician

Data Manager - IPS Grow

B2B Experience Specialist

ICT Service Desk Analyst

Service Desk Technician - 6 Month FTC

Onsite Senior Technical Analyst, IT Infrastructure Services

Technical Sales Support (Project Coordination)

Part Time Events Staff & Activity Host - Paintball, LaserTag & Quad Bike Trekking | GO Action Forest

Bridger

Senior IT Technician

Multi-skilled Shift Engineer

Student Hub Administrator

SaaS Technical Support Specialist

Learning and Development Officer - Higher Executive Officer

Operational IT Analyst

SDE

Research Infrastructure Developer

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