Overview
Join Our Team and Make a Real Difference
Are you an organised, customer-focused professional who thrives in a fast-paced environment? Do you enjoy solving problems, coordinating teams, and ensuring customers receive outstanding service?
Locators is a highly successful, privately owned Material Handling company, supplying market leading equipment from world leading brands including Toyota, Manitou and Combilift.
We are looking for a Customer Support Desk - Job Coordinator to play a pivotal role is our customer support department. You will be the central point of contact for customers and engineers, ensuring breakdowns, repairs, servicing and follow-up work are managed efficiently while delivering an exceptional customer experience.
This is an exciting opportunity for someone who enjoys taking ownership, leading by example, and driving operational excellence within a busy field service environment.
We're looking for someone who wants a part-time position that offers flexibility around their day-to-day commitments.
Hours:
- Monday to Friday
- Working hours between 9:00am and 2:30pm
- Regular start and finish times within these hours
- 4 to 5 hours per day (20-25 hours per week)
This role could be ideal for someone returning to work, balancing family commitments, or seeking a part-time position with regular weekday hours.
What You'll Be Doing
As a key member of our Customer Support team, you will:
✅ Take ownership of customer breakdown and service calls, ensuring every interaction is handled professionally, courteously and efficiently.
✅ Maintain regular communication with customers, keeping them updated on engineer attendance and repair progress.
✅ Work closely with Field Service Engineers to plan and coordinate daily activities and future workloads.
✅ Manage Vehicle Off Road (VOR) cases, ensuring all internal procedures are completed promptly.
✅ Monitor outstanding jobs and follow up with engineers and subcontractors to ensure repairs are completed within agreed timescales.
✅ Ensure work is carried out in line with ISO 9001, ISO 14001 and ISO 45001 procedures.
What We're Looking ForEssential Skills
- Excellent communication and customer service skills
- Professional and confident telephone manner
- Strong organisational and planning abilities
- High attention to detail
- Effective problem-solving and decision-making skills
- Ability to prioritise workloads in a busy environment
- Good geographical knowledge
- Competent IT and administration skills
Personal Attributes
- Positive and proactive attitude
- Calm under pressure and able to manage changing priorities
- Self-motivated and dependable
- Friendly, approachable and professional
- Strong team player with leadership potential
- Enthusiastic with a commitment to delivering excellent customer service
Why Join Us?
- Be part of a supportive and collaborative team
- Play a key role in delivering exceptional customer service
- A varied and rewarding role where no two days are the same
- Work for a business committed to quality, safety and continuous improvement
Ready for Your Next Challenge?
If you're passionate about customer service, operational excellence and building strong relationships, we'd love to hear from you. Apply today and become an integral part of our growing team.
Pay: £15,000.00-£19,500.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Work Location: In person
