AI Product Manager - Internal Tools, Microsoft 365 & Automation
£57,000 per annum
Bedford
Permanent
Hybrid Working
Join us at the Money and Pensions Service (MaPS) as an AI Product Manager focused on Microsoft 365, automation, and the adoption of internal tools. The role is focused on internally facing products and services rather than customer facing AI products. We are looking for someone with experience delivering and driving adoption of workplace technology, internal digital tools, and Microsoft ecosystem products in an organisation.
As a Product Manager for internal AI enabled tools and services, including Copilot for Microsoft 365, you will lead the development and continuous improvement of multiple AI enabled products and services that support colleagues across the organisation. These products are primarily internally facing and focus on improving efficiency, decision making, insight, and ways of working through the responsible use of AI.
You will work within a multi‑disciplinary team to ensure AI products meet genuine user needs and deliver clear organisational value. You will report to the Lead Data Product Manager (Data Products) and collaborate closely with stakeholders across the organisation to shape product direction, delivery, and adoption.
Key Responsibilities:
- Lead the adoption and optimisation of internal AI and automation tools across MaPS, with a particular focus on Copilot for Microsoft 365 and related workplace technologies.
- Own the product direction for internally facing AI enabled tools that improve colleague productivity, internal processes, service quality, and organisational efficiency.
- Use adoption, usage, and outcome data to inform prioritisation, improvement, and lifecycle decisions for internal tools.
- Work with business teams and technology stakeholders to identify opportunities to embed Microsoft 365 and automation capabilities into day-to-day workflows.
- Engage with internal stakeholders to understand needs, define problems, manage expectations, and support adoption through training, learning materials, and other enablement activities.
- Translate user needs, policy constraints, and organisational goals into clear product outcomes, priorities, and evidence-based decisions, working with multi-disciplinary teams to deliver value safely and incrementally.
- Support the development and continuous improvement of internal AI enabled tools and services, including analytics, automation, and tools such as Copilot for Microsoft 365.
- Describe the value of AI enabled products and identify opportunities for reuse, automation, and efficiency across the product lifecycle, from experimentation through to scaling.
- Ensure AI products are designed and implemented in a way that is safe, ethical, explainable, compliant, and aligned to organisational governance, legal, privacy, and responsible AI requirements.
Essential Skills and Experience:
- Experience managing products or services within the Microsoft ecosystem, particularly Microsoft 365, Copilot for Microsoft 365, Power Platform, or related automation tooling.
- Experience driving adoption of internal workplace technologies or enterprise platforms, rather than only customer facing digital products.
- Experience working on products that improve internal processes, colleague productivity, workflow automation, or business operations.
- Ability to translate business needs into practical product improvements using Microsoft platform capabilities and enterprise tooling.
- Experience balancing product delivery with governance, security, data protection, and organisational change considerations in an enterprise environment.
- Experience applying Agile principles and using Agile tools to support team delivery.
Ways of Working:
- Contribute to the wider product, data, and AI communities of practice.
- Take an iterative, evidence led approach to product development, using feedback and data to refine decisions over time.
Communicate clearly with both technical and non technical stakeholders, adapting style and level of detail to the audience.
-
About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.
At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:
- Caring
We care about our colleagues and the people whose lives we are here to transform.
- Connecting
We will transform lives through our ability to make positive connections.
- Transforming
We are committed to transforming lives and making a positive societal impact.
Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”
Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.
What We Offer
- Generous Annual Leave – 30 days plus Bank Holidays
- Pension scheme – contributions matched 2 to 1 (employer contribution up to 10% of your salary)
- Interest-free loan for season tickets for buses and trains
- Cycle to work Scheme
- Subsidised eye tests & flu jabs
- Life assurance scheme
- Give as you earn scheme
- Employee assistance programme (EAP)
- PAM Assist and PAM Life scheme (Wellbeing)
- Enhanced family and sick pay
- Paid volunteering (2 days a year)
- Recognition Scheme
- Discounts portal to numerous retailers
Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per month. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Recruitment Process:
- Initial Review: Our recruiter will review your CV. If it looks like a good fit, they'll reach out to arrange a call.
- Hiring Manager Review: If the recruiter thinks you're suitable, your CV will be passed to the hiring manager, who will decide whether to invite you for an interview.
- Interview: If selected, you'll participate in a virtual interview. This single-stage process allows you to demonstrate your skills and experience through competency-based questions. This will also require you to deliver a short presentation.
Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.
Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.
Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.
Job Reference: MaPS01163
Close Date: 20/5/2026
