Performance improvement specialist Work, Jobs in Bedford, Bdf (with Salaries)

Resourcing Planning Analyst
MaPS —Bedford
- £46,000 a year
- Hybrid work
- Microsoft Office
- Analytics
- Annual leave
- Employee assistance programme
1d
Counter Fraud and Investigations Manager
Anglian Water Services Ltd —Huntingdon
- £80,000 a year
- Full-time
- Annual leave
- Employee assistance programme
5h
Complaints Specialist
Abound —Milton Keynes
- Full-time
- Hybrid work
- Financial services
- Gym membership
Senior Proposition Specialist
easyJet —Luton Airport
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Product management
- Annual leave
8h
Operational Quality Improvement Specialist
JD.COM INTERNATIONAL UK LTD —Milton Keynes
- English
- Analysis skills
- Continuous improvement
Quick apply
Quality Improvement Officer
West Northamptonshire Council —Northampton
- £39,190 - £41,797 a year
- Hybrid work
- Management
- Continuous improvement
Complaint Resolution Team Leader
Amplius —Milton Keynes
- £40,404 a year
- Full-time
- Hybrid work
- Leadership
13d
Operations Analyst
Barclays —Northampton
- Analysis skills
- Banking
Marketing Field Specialist - Events & PR
Vertiv —Bedford
- Remote
- CRM software
- Marketing
- Social media management
Operations Director
THX Ltd —Bedford
- Full-time
- Presentation skills
- Continuous improvement
- Team management
Quick apply
11d
SEO Specialist
Xigen Limited —Bedford
- £35,000 - £40,000 a year
- Hybrid work
- Mentoring
- Organisational skills
- Flexible schedule
Quick apply
Contract Performance Manager
Amplius —Milton Keynes
- £56,109.27 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Contracts
13d
Organisation Design & Workforce Transformation Specialist
easyJet —Luton Airport
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
- Annual leave
8d
MDT Coordinator
Bedfordshire Hospitals NHS Foundation Trust —Bedford
- £28,392 - £31,157 a year
- Full-time
- Databases
8d
Administrative Specialist
DSV —Northampton
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
5d
Compliance Technical Support Officer
Cambridgeshire County Council —Huntingdon District
- £41,958 - £44,822 a year
- Microsoft Office
- Databases
- Administrative experience
- Annual leave
- Employee discount
12d
Business Onboarding Manager - Insurance
Jensten Group —Huntingdon
- Data analysis skills
- Analysis skills
- Supervising experience
- Annual leave
- Employee discount
Quick apply
Operations Manager
Capabilities Limited —Cambridge
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- Google Suite
- Continuous improvement
- Human resources
Quick apply
14d
Storm Water Control Technical Product Manager (R&D Team)
ACO Technologies plc —Shefford
- Hybrid work
- Product management
- Communication skills
- Marketing
- Free parking
- Annual leave
EHC Assessment and Review Officer
Milton-Keynes-Council —Milton Keynes
- £32,061 - £36,363 a year
- Databases
- Continuous improvement
- Communication skills
- Annual leave
- Work from home

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performance improvement specialist jobs near bedford, bdf

Resourcing Planning Analyst

MaPS -
Bedford

Apply Now

Job details

Fixed term contract
£46,000 a year
1 day ago

Benefits

Cycle to work scheme
Season ticket loan
Free flu jabs
Annual leave
Employee assistance programme
Employee discount
Paid volunteer time
Sick pay

Qualifications

Power BI
Resource allocation planning
Stakeholder collaboration
Stakeholder liaison
Microsoft Office Suite
Microsoft Office
Stakeholder coordination
HR metrics reporting
Management reporting
Analytics
Stakeholder management
Rota coordination

Full job description

Job Reference: MaPS001277
Date Posted: 10 August 2026
Expiry Date: August 24, 2026
Recruiter: Money and Pensions Service
Location: Bedford, Bedfordshire
Hybrid Working: Some hybrid working possible
Salary: £46,000
Sector: Pensions
Job Type: Fixed Term Contract FTC
Contact: Sabreena Chowdhury

Job Description

Resourcing Planning Analyst

£46,000 per annum

Bedford

Fixed Term Contract (FTC 12 Months)

Hybrid Working

Are you a data-driven planner with a passion for delivering the right resources at the right time? We're looking for a Resourcing Planning Analyst to play a key role in optimising workforce performance, supporting operational success, and driving exceptional customer outcomes. This is an exciting opportunity to combine your analytical expertise, scheduling experience, and stakeholder management skills to make a real impact in a fast-paced contact centre environment.

Why This Role Matters

As a Resourcing Planning Analyst, you'll be at the heart of our workforce planning function, ensuring we have the right people, with the right skills, in the right place at the right time. You'll create and maintain effective schedules, analyse workforce performance, and provide valuable insights that support operational decision-making and service delivery.

Working closely with managers, operational teams, training, and quality functions, you'll help balance customer demand with business objectives, identify opportunities for continuous improvement, and contribute to a high-performing, customer-focused operation. If you're highly organised, analytically minded, and thrive on turning data into actionable solutions, we'd love to hear from you.

What You’ll Be Doing

The Resourcing Planning Analyst will report directly to Workforce Planning Manager and will be responsible for:

Create and maintain optimised schedules for contact centre and quality staff to meet forecasted demand, ensuring schedules accommodate specialist availability and skill sets.
Coordinate with the Workforce Planning Manager, POM’s, and CDMS to align staffing with strategic goals.
Communicate performance and resource trends and capacity requirements to stakeholders, providing actionable insights and recommendations.
Partner with training and quality teams to schedule training sessions, meetings, and other activities without impacting service levels.
Identify opportunities to enhance workforce management tools, processes, and methodologies.
Generate and distribute regular reports on workforce performance, including shrinkage, attrition, and productivity metrics.

What You’ll Bring

To be successful in this role, you’ll need:

Previous experience in a similar role, ideally within a contact centre or customer services environment.
Proficiency in workforce management tools and Excel-based rotas.
Professional and flexible approach with a “can do” attitude.
Highly self-motivated and performance-oriented with the ability to prioritise.
Methodical, with excellent attention to detail.
Excellent skills in Excel and a good working knowledge of Microsoft Office applications, including Power BI.

About Us

MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

Our values guide how we work together:

Caring – for colleagues and the communities we support
Connecting – building supportive, positive relationships
Transforming – creating impact that truly matters

We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

What We Offer

30 days’ annual leave plus bank holidays
Contributions matched 2 to 1 (employer contribution up to 10% of your salary)
Season ticket loan
Cycle to work scheme (up to £3,000)
Subsidised eye tests & flu jabs
Life assurance
EAP Assist & Life
Enhanced family and sick pay
2 paid volunteering days
Recognition scheme
Retail discounts portal

Flexible Working

We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Important Information About Applying

Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
MaPS is unable to offer visa sponsorship.

Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact [email protected]. If unresolved, you may then contact the Civil Service Commission.

Our Recruitment Process

We keep things simple, fair, and transparent:

Step 1: CV Submission

Applications open: 10th August 2026 I Closing date: 24th August 2026

Please submit your most up-to-date CV outlining how you meet the essential criteria detailed in the job specification.

Step 2: Telephone Interview

Taking place between: 11th August 2026 – 25th August 2026

Candidates who meet the initial criteria will be invited to a friendly and informal telephone interview with the Reed team. This is an opportunity to discuss your experience in more detail and learn more about the role.

Step 3: Final Stage Interview

Scheduled for: 03rd – 04th September 2026
(Dates subject to change)

Shortlisted candidates will be invited to attend a final interview via Microsoft Teams.

Interviews will last 1 hour and will be conducted by a panel of three.

The session will include a range of competency‑based questions to assess your skills, behaviours, and alignment with the role.

Everything we do aligns with the Civil Service Commission’s Recruitment Principles.

Job Reference: MaPS001277

Close Date: 24/08/2026

Apply Now

Refine Your Search

performance improvement specialist jobs in bedford, bdf

Resourcing Planning Analyst

Counter Fraud and Investigations Manager

Complaints Specialist

Senior Proposition Specialist

Operational Quality Improvement Specialist

Quality Improvement Officer

Complaint Resolution Team Leader

Operations Analyst

Marketing Field Specialist - Events & PR

Operations Director

SEO Specialist

Contract Performance Manager

Organisation Design & Workforce Transformation Specialist

MDT Coordinator

Administrative Specialist

Compliance Technical Support Officer

Business Onboarding Manager - Insurance

Operations Manager

Storm Water Control Technical Product Manager (R&D Team)

EHC Assessment and Review Officer

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