Head of customer service Work, Jobs in Bedwas, Cay (with Salaries)

Credit Controller
PHSGroup —Caerphilly
- No weekends
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
Senior Capture Manager
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- Sales
- Travel
- Free parking
- Employee assistance programme
Communications Officer - Design & Digital
Hafod —Cardiff
- £38,796.98 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
11d
Business Development Executive
Tes Global —Llantrisant
- Up to £35,000 a year
- Full-time
- Sales
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
System Development & Application Manager
Hafod —Cardiff
- £54,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- IT
10d
Risk Manager
M Group —Newport
- Master's degree
- Bachelor's degree
- Leadership
- Annual leave
Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
7d
Head of Commercial
TT Electronics plc —Abercynon
- Full-time
- Management
- PMP
- Team management
- Annual leave
- Employee assistance programme
Strategic Growth Manager - Wales
Department for Business and Trade —Cardiff
- £42,391 - £46,465 a year
- Part-time
- Presentation skills
- Communication skills
14d
Service Colleague (Express)
ASDA —Pontypridd
- £13.10 - £15.64 an hour
- Part-time
- Employee assistance programme
- Employee discount
16h
Customer Delivery Driver
ASDA —Cardiff
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
4d
CX Team Member
Foot Locker —Cardiff
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Accountant
DS Smith —Caerphilly
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Communication skills
- Employee assistance programme
- Employee discount
6d
Hygiene Central Warehouse Manager
PHSGroup —Caerphilly
- Monday to Friday
- Computer literacy
- Analysis skills
- Employee discount
7d
Facilities Manager
Hope Rescue —Llantrisant
- £40,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
Quick apply
Customer Insight and Research Manager
Transport for Wales —Pontypridd
- £38,093 a year
- Marketing
- Classroom experience
- Marketing
- Employee discount
13d
Leisure Team Leader
Village Hotels - Cardiff - Leisure —Cardiff
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
13d
Enforcement Agent - Rhondda
Dukes Bailiffs Limited —Rhondda
- £28,500 - £100,000 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Health & wellbeing programme
- Flexitime
Quick apply
10d
Early Years Strategy, Partnerships & Operations Manager
Bridgend County Borough Council —Bridgend
- £52,413 - £53,460 a year
- Full-time
- Hybrid work
- Childcare
5d

I want to receive the latest job alerts for head of customer service in bedwas, cay

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of customer service jobs near bedwas, cay

Credit Controller

PHSGroup -
Caerphilly

Apply Now

Job details

Permanent

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Communication skills

Full job description

The Role

Working within the Credit Management Department, Credit Controllers are responsible for outbound and inbound customer contact to facilitate payment of outstanding arrears and identifying queries at an early stage. Responsible for the collection of aged debt, focusing on debt aged 31-90 days and the resolution of complex issues leading to the collection of cash. Emphasis will also be on reducing debt in its early stages to avoid debt residues forming.

Credit Controllers are required to be assertive but polite with sound communication and listening skills. They should also be accomplished negotiators and be able to stand firmly behind their own decisions. They are organised and able to prioritise their own workload. They are also comfortable in the interrogation of ledgers, including complex credit and debits. Experience preferable with the use of Microsoft packages such as Outlook, Word, Excel.

Roles and Responsibilities:

Ensuring that productivity levels are in keeping with the specified department requirements.
Ensuring the quality of the contact is at a professional level and at standards expected of PHS staff.
Ensuring targets/KPI’s are met to a satisfactory standard each accounting period.
Ensuring accurate records of communication are updated accordingly.
Identifying and acting on urgent requests promptly and accurately.
Managing a ledger where debts have reached the Termination stage of the Credit Control Cycle, with a view to collecting debt in order to avoid accounts being terminated in default of payment
- Managing a group of ledger types with specific debtors:
- Credit Risk
- Age Debt 150+
- Public Sector
- Large Business Pool
Maintaining the Company’s Suspension and Termination cycle, liaising with division heads where applicable and ensuring that key scheduled tasks are completed on time.
Responding to customer emails in a timely and professional manner.
Sharing acquired knowledge and participating in team meetings.
Any other reasonable duty as required within the Credit Management function.
Recommending to management the suspension of service when appropriate.
Escalating accounts to management to consider legal action.

In return for your commitment and expertise:

A competitive salary.
No weekend or evening working – great hours Monday to Friday (36.25 hours a week)
You’ll be in Head Office with excellent opportunities to develop your career here
Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training
Apprenticeship opportunities on completion of the probationary period
Online GP for you and your family
23 days holiday, increasing with length of service, plus bank holidays (31 days in total)
Buy / Sell holiday scheme
Amazing employee discounts with major supermarkets and retailers with phsPerks.com
Free Parking onsite so no parking costs
Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

If you’re looking for a career in Credit Management with a successful company, and have excellent communication skills, we want to speak with you! Apply now.

About phs:

phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during our 63 years of business.

Apply Now

Refine Your Search

head of customer service jobs in bedwas, cay

Credit Controller

Senior Operations Manager - Customer Service

Senior Capture Manager

Communications Officer - Design & Digital

Business Development Executive

System Development & Application Manager

Risk Manager

Customer Experience Advisor

Head of Commercial

Strategic Growth Manager - Wales

Service Colleague (Express)

Customer Delivery Driver

CX Team Member

Accountant

Hygiene Central Warehouse Manager

Facilities Manager

Customer Insight and Research Manager

Leisure Team Leader

Enforcement Agent - Rhondda

Early Years Strategy, Partnerships & Operations Manager

I want to receive the latest job alerts for head of customer service in bedwas, cay

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected