Helpdesk manager Work, Jobs in Belbroughton, Wor (with Salaries)

Customer Helpdesk Manager
Trades 247 —Darlaston
- £37,500 a year
- Full-time
- Team management
- In-person
- Free parking
- Annual leave
Quick apply
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
Contract Support Team Leader
Arcus FM —Redditch
- Up to £40,441 a year
- Full-time
- Microsoft Powerpoint
- Supervising experience
- Team management
- Annual leave
Quick apply
1d
Building Manager
Birmingham City University —Birmingham
- £35,331 - £39,002 a year
- Full-time
- Hybrid work
- Management
- University
- Organisational skills
8d
Technical Service Manager
Spire Technology Group Limited —Worcester
- £45,000 - £55,000 a year
- CRM software
- Azure
- Continuous improvement
- Free parking
Quick apply
Customer Service Logistics Coordinator
IPL Schoeller —Birmingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £31,000 - £37,200 a year
- Full-time
- CRM software
- Customer service
- English
- Annual leave
Quick apply
5d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Estates Manager - Occupier Services
Colliers International EMEA —Birmingham
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Business development
Quick apply
Associate Director, Commercial Property Manager
BNP Paribas —Birmingham
- Full-time
- Business development
- Team management
- Accounting
- Annual leave
- Employee discount
Planner
Arcus FM —Redditch
- £26,758 a year
- Full-time
- Computer literacy
- Computer skills
- Annual leave
Quick apply
Service Adviser
TECS GROUP —Burntwood
- Up to £27,000 a year
- 8 hour shift
- Microsoft Outlook
- Salesforce
- Financial services
- Annual leave
- Referral programme
Quick apply
Facilities Assistant
Birmingham City University —Birmingham
- £26,293 - £28,995 a year
- Weekend availability
- Hybrid work
- University
6d
ICT Technician
The Chantry School —Worcester
- £25,583 - £25,989 a year
- Full-time
- School
- Free parking
- Sick pay
Quick apply
Shift Maintenance Assistant
Equans —Smethwick
- Full-time
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Caretaker
Bellrock Property and Facilities Management —Worcester
- Computer literacy
- AI
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Mechanical Craftsperson
Equans —Birmingham
- Full-time
- Annual leave
- Employee assistance programme
Housekeeper
Summerhill Services Limited —Birmingham
- £11,799.80 - £26,028.99 a year
- Part-time
- Hotel
7d
Electrical Craftsperson
Equans —Birmingham
- Full-time
- Driving
- Cleaning
- Annual leave
- Employee assistance programme
Shift Mechanical Engineer
Equans —Smethwick
- Full-time
- Annual leave
- Employee assistance programme

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Customer Helpdesk Manager

Trades 247
Darlaston

Quick apply

Job details

Permanent | Full-time
£37,500 a year

Benefits

Free parking
Annual leave
Company pension
Sick pay

Qualifications

Facilities management
Team management
Customer support
Customer interaction
Rota coordination

Full job description

Trades247 is growing, and we're looking for a Customer Helpdesk Manager to lead the team that keeps our customers happy, day and night.

We're a 24/7 trades business, and our customer helpdesk is at the heart of how we deliver a great experience, whatever time our customers get in touch. We're now looking for an experienced Team Leader or Manager to take charge of our helpdesk team of 6 (and growing), own the rota that keeps cover running around the clock, and build a customer journey that's genuinely market-leading. This is primarily a Monday–Friday, 8am–5pm role, You will own the 24/7 rota and be the first point of contact if cover is ever needed, but you won't be working nights yourself.

What you'll be doing

Leading, coaching and developing our customer helpdesk team, currently 6 people and growing as the business expands.
Owning the 24/7 helpdesk rota and being the first point of contact should cover be needed.
Owning the end-to-end customer experience – every call, email and job logged, and every customer looked after.
Designing and delivering a customer journey strategy that sets us apart from the competition.
Managing day-to-day operations using our Job Logic system, keeping response times and service levels on track.
Reporting on performance and driving continuous improvement across the team.

What we're looking for

At least 3 years' Team Leader or Management experience, ideally within Facilities Management or a similar sector.
A track record of managing a customer service or helpdesk team, ideally with experience owning rota/shift cover for a round-the-clock operation.
Experience with the Job Logic system is preferred, but not essential.
A proactive, hands-on leader who's as comfortable coaching a team as they are shaping strategy.
You'll need to be able to work from our offices near Wolverhampton.

What's on offer

A salary of circa £37,500, dependent on experience.
A genuine Monday to Friday, 8am–5pm working pattern – no regular nights or weekends.
A company pension scheme, with employer contributions to help you plan for the future.
28 days' paid annual leave (inclusive of bank holidays) – a clear, guaranteed entitlement to properly switch off and recharge.
The full range of statutory employee protections – sick pay, parental leave and more – delivered by a stable, well-run employer.
The chance to build and shape a growing team, and genuinely influence the customer experience of a scaling business.

Sound like you? We'd love to hear from you – apply today.

*No agencies at this stage please

Pay: £37,500.00 per year

Benefits:

Company pension
Free parking
Sick pay

Experience:

Facilities management: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in belbroughton, wor

Customer Helpdesk Manager

Service Desk Manager

Contract Support Team Leader

Building Manager

Technical Service Manager

Customer Service Logistics Coordinator

Senior Customer Service Advisor

2nd Line Help/Service desk Engineer

Estates Manager - Occupier Services

Associate Director, Commercial Property Manager

Planner

Service Adviser

Facilities Assistant

ICT Technician

Shift Maintenance Assistant

Caretaker

Mechanical Craftsperson

Housekeeper

Electrical Craftsperson

Shift Mechanical Engineer

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