Helpdesk support Work, Jobs in Belbroughton, Wor (with Salaries)

Helpdesk Operative
Phosters —Kidderminster
- Full-time
- Communication skills
- Annual leave
7d
Helpdesk Agent
Arcus FM —Redditch
- £26,437 a year
- Weekend availability
- Phone etiquette
- Annual leave
Quick apply
10d
Helpdesk Operator
ISS Facility Services —Worcester
- £13.01 - £16.26 an hour
- Day shift
- Communication skills
6d
Customer Service Logistics Coordinator
IPL Schoeller —Birmingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Annual leave
- Referral programme
18h
2nd Line Support Engineer
Surftech IT —Stourport-on-Severn
- £28,000 - £32,000 a year
- Full-time
- Azure
- Continuous improvement
- SharePoint
Quick apply
5d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Senior Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £31,000 - £37,200 a year
- Full-time
- CRM software
- Customer service
- English
- Annual leave
Quick apply
5d
Contract Support Team Leader
Arcus FM —Redditch
- Up to £40,441 a year
- Full-time
- Microsoft Powerpoint
- Supervising experience
- Team management
- Annual leave
Quick apply
1d
First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
14d
Administrator
Skanska —Walsall
- Full-time
- Communication skills
- Bereavement leave
ICT Technician
The Chantry School —Worcester
- £25,583 - £25,989 a year
- Full-time
- School
- Free parking
- Sick pay
Quick apply
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
Planner
Arcus FM —Redditch
- £26,758 a year
- Full-time
- Computer literacy
- Computer skills
- Annual leave
Quick apply
Shift Maintenance Assistant
Equans —Smethwick
- Full-time
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Apprenticeships at ASSA ABLOY UK
ASSA ABLOY —Willenhall
- Business development
- Continuous improvement
- Organisational skills
Service Adviser
TECS GROUP —Burntwood
- Up to £27,000 a year
- 8 hour shift
- Microsoft Outlook
- Salesforce
- Financial services
- Annual leave
- Referral programme
Quick apply
Facilities Assistant
Birmingham City University —Birmingham
- £26,293 - £28,995 a year
- Weekend availability
- Hybrid work
- University
6d
Concierge
Mitie —Warwick
- Computer literacy
- Continuous improvement
- Front desk
- Employee discount
Critical Incidents Co-Ordinator
ISS Facility Services —Birmingham
- Microsoft Word
- Computer literacy
- Communication skills
Quick apply

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Helpdesk Operative

Phosters -
Kidderminster

Apply Now

Job details

Full-time
7 days ago

Benefits

Annual leave

Qualifications

Technical troubleshooting
Driving Licence
Customer support
Customer interaction
Communication skills
Help desk

Full job description

About the company

CMSL t/a Phosters are a fast-paced dynamic facilities maintenance company who operates nationwide, providing nearly 30,000 service visits to properties and sites across the United Kingdom. We provide a comprehensive facilities maintenance service to meet the diverse needs of our clients, through our dedicated team of professionals.

About the role

We are seeking a proactive and customer‑focused Helpdesk Operative to join our professional support team.

In this key role, you will be the first point of contact for colleagues and clients, providing clear guidance, timely troubleshooting, and high‑quality service across a range of technical and operational queries. Your ability to communicate effectively, prioritise workloads, and maintain a calm, solutions‑driven approach will ensure that issues are resolved efficiently, and service levels are consistently met.

This is an excellent opportunity for an organised and motivated individual who takes pride in delivering exceptional support. If you are committed to quality, enjoy problem‑solving, and thrive in a dynamic environment, we would welcome your application.

Please note that this isn’t an exhaustive list of duties. The successful candidate will be supplied with a copy of our in-depth job description.

Skills and Experience required

Job Requirements:

A successful candidate will bring strong communication skills, a customer‑focused attitude, and the ability to remain organised while managing a high volume of incoming queries. You will be responsible for logging requests accurately, assessing priorities, and providing clear guidance or troubleshooting support to colleagues, clients, and contractors. Alongside helpdesk duties, you will play a key role in planning and scheduling works, ensuring that reactive and planned maintenance tasks are allocated efficiently to the appropriate teams or contractors. This includes coordinating resources, booking appointments, monitoring progress throughout the day, and updating records within the relevant systems to maintain full visibility of job statuses. Attention to detail, confidence in using Microsoft 365, scheduling platforms, and the ability to adapt quickly as priorities change are essential.

Experience in a helpdesk, coordination, or facilities environment is desirable, as is a proactive approach to keeping stakeholders informed, supporting service level targets, and ensuring that all tasks are completed within agreed timescales.

While relevant qualifications in customer service or a related discipline would be valuable, they are not essential for the right candidate. We have an extensive training programme in place for all employees, designed to encourage continuous professional development and support long‑term progression within the company.

We have an extensive training programme for all employees to encourage continuous professional development to progress within the company.

Hours Are:

Monday to Friday 08.00am to 17.00pm

What we offer

Competitive salary.
Access to companywide wellbeing support.
25 days annual leave entitlement, plus bank holidays.

Useful information:

It is essential that all applicants possess the appropriate documentation to demonstrate eligibility to work within the United Kingdom; Phosters do not currently offer visa sponsorship.

The completion of an 5 month Probationary Period is mandatory for all permanent job positions.

Applicants must be aware, that all roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

In order to drive a Phosters vehicle, it is compulsory that you are over the age of 21 with a minimum of 6 months driving experience, and currently hold a full UK driving license with no more than 9 points.

Why work for us?

We are a company who values professionalism and fosters a culture of opportunity for growth and development. The people we employ define who we are, and we recognise that no individual is the same that’s why we are keen to continue to invest and upskill our workforce.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability

Apply Now

Refine Your Search

helpdesk support jobs in belbroughton, wor

Helpdesk Operative

Helpdesk Agent

Helpdesk Operator

Customer Service Logistics Coordinator

1st / 2nd Line IT Support Analyst

2nd Line Support Engineer

2nd Line Help/Service desk Engineer

Senior Customer Service Advisor

Contract Support Team Leader

First Line IT Support Engineer

Administrator

ICT Technician

Service Desk Manager

Planner

Shift Maintenance Assistant

Apprenticeships at ASSA ABLOY UK

Service Adviser

Facilities Assistant

Concierge

Critical Incidents Co-Ordinator

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