customer service manager Work, Jobs in belfast, ant (with Salaries)

Operations Manager
Yellowcom Ltd —Belfast
- £40,000 - £50,000 a year
- Full-time
- Management
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
13d
Customer Services Coordination Manager
Boeing —Belfast
- £51,300 a year
- Engineering
- Bachelor's degree
- Business
- Free parking
- Employee assistance programme
1d
Customer Services Coordination Manager
Spirit AeroSystems —Belfast
- £51,300 a year
- Engineering
- Bachelor's degree
- Business
- Free parking
- Employee assistance programme
15h
General Manager
Air-tastic —Lisburn
- From £42,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Front of House Lead
Origin Gymnastics —Newtownbreda
- £24,500 - £28,500 a year
- Part-time
- Customer service
- Supervising experience
- Organisational skills
Quick apply
8d
Assistant Store Manager - Victoria Square & Abbey Centre
Lovisa —Belfast
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Senior Manager, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry
EY —Belfast
- Computer Science
- Agile
- Business
Manager, Customer Transformation, Service Designer , IXD, Belfast or Derry, Londonderry
EY —Belfast
- Computer Science
- Agile
- Business
General Manager
Wingstop UK - Belfast —Belfast
- £40,000 - £46,500 a year
- Part-time
- Leadership
- Restaurant
- Employee discount
Quick apply
1d
Operations Manager, AMZL- DBT3 - Belfast
Amazon UK Services Ltd. —Belfast
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Store Manager - Designate - Lisburn
Halfords —Belfast
- £35,000 a year
- Full-time
- Sales
- Microsoft Office
- Leadership
- Annual leave
- Employee discount
Assistant General Manager
Funky Monkeys —Belfast
- From £28,000 a year
- Full-time
- Hospitality
- Management
- Computer literacy
Quick apply
3d
Store Manager
EE —Belfast
- Part-time
- Employee discount
Team Leader - Belfast, Dundonald & Holywood Area
Henderson Group —Belfast
- £14.63 an hour
- Weekend availability
- Leadership
- School
- Employee assistance programme
- Employee discount
Deputy Manager
Halfords —Belfast
- £29,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
13d
Team Leader
NEXT —Belfast
- £13.84 an hour
- Full-time
- Customer service
Customer Experience Manager
Dunelm —Newtownabbey
- £33,313 a year
- Weekend availability
- Management
6d
Programme Director - EnAble (EA One Replacement)
Education Authority —Dundonald
- £80,581 - £88,908 a year
- Full-time
- ERP systems
- Continuous improvement
- IT
2d
Store Manager (Belfast)
Sculpted By Aimee —Belfast
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
2h
General Manager
McKee's Farmshop —Newtownards
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
1d

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Operations Manager

Yellowcom Ltd -
Belfast

Quick apply

Job details

Full-time
£40,000 - £50,000 a year
13 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Management
Operations management
Telecommunication
IT
Leadership
Communication skills

Full job description

About Yellowcom

Yellowcom is one of Ireland and Scotland's most successful independent communications companies. We design, deliver, and support business-critical solutions across a wide range of sectors.

While telecoms remains at our core, we support customers through multiple high-growth service areas, including:

IT & Managed Services
Cybersecurity
Energy Solutions
Intercoms
Payment Terminals & Connectivity

Operating locally, nationally, and internationally, Yellowcom continues to grow its customer base. With offices in Belfast, Glasgow and Dublin, we provide a full end-to-end consultancy, installation, and managed service offering.

To support this growth, we are seeking an experienced Operations Manager to lead regional service delivery and operational performance across Northern Ireland.

The Role

This is a senior operational leadership role with responsibility for the day-to-day performance of Project Managers and Field Engineers, as well as the successful delivery of customer projects and services.

You will own regional operational outcomes, drive consistency and efficiency through strong process adherence, and act as a key link between delivery teams, customers, and senior leadership.

Key Responsibilities

Own end-to-end regional operational delivery, ensuring projects and services are delivered on time, to standard, and within agreed SLAs
Lead, manage, and develop Project Managers and Field Engineers, including performance management and regular 1:1s
Own day-to-day delivery and people performance
Be fully accountable for regional KPIs, including productivity and customer retention
Drive effective resource planning, including engineer and project scheduling
Act as the escalation point for customer and delivery issues across the region
Maintain oversight of all live orders and projects using Dynamics 365 CRM
Work closely with cross-functional teams across Belfast, Glasgow and Dublin
Report directly to the Head of Operations & Customer Experience
Oversee stock ordering and inventory management
Manage company vehicles via the vehicle tracking system
Champion continuous improvement, identifying and implementing process and performance enhancements
Ensure the highest standards of customer experience through professional communication and service delivery

Skills & Experience

Essential:

Proven experience in a senior operations, service delivery, or field operations management role
Strong people-management experience across Project Managers and Engineers
Demonstrated ownership of KPIs, performance metrics, and operational outcomes
Excellent stakeholder management and communication skills
Highly organised with a structured, methodical approach to operations
Strong problem-solving and decision-making ability
High attention to detail with a focus on quality and consistency
Positive, driven, and accountable leadership style

Desirable:

Experience within telecoms, IT, or technical service environments
Familiarity with CRM or service management platforms (Dynamics 365 advantageous)
Experience managing field-based or geographically dispersed teams

Benefits

Performance-related bonus
Bike to Work scheme
Company pension
Employee discount
Company events
On-site parking

Working Hours

Monday to Friday
On-site role based in Belfast office

Job Type: Full-time

Pay: £40,000.00-£50,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Application question(s):

Please describe your experience managing, including how you ensure day-to-day delivery, KPI performance, and a high-quality customer experience.

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in belfast, ant

Operations Manager

Customer Services Coordination Manager

Customer Services Coordination Manager

General Manager

Front of House Lead

Assistant Store Manager - Victoria Square & Abbey Centre

Senior Manager, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry

Manager, Customer Transformation, Service Designer , IXD, Belfast or Derry, Londonderry

General Manager

Operations Manager, AMZL- DBT3 - Belfast

Store Manager - Designate - Lisburn

Assistant General Manager

Store Manager

Team Leader - Belfast, Dundonald & Holywood Area

Deputy Manager

Team Leader

Customer Experience Manager

Programme Director - EnAble (EA One Replacement)

Store Manager (Belfast)

General Manager

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