Helpdesk team Work, Jobs in Belfast, Ant (with Salaries)

Application Support Analyst
BizTech Software Ltd —Belfast
- From £13.20 an hour
- Weekend availability
- English
- SQL
- In-person
- Health & wellbeing programme
- Flexible schedule
Quick apply
5d
IT Support Technician - Belfast
FinTrU —Belfast
- Full-time
- Organisational skills
- Communication skills
12d
Receptionist and Facilities Assistant
Williams Lea —Belfast
- £29,500 a year
- Overtime
- English
- Front desk
- In-person
- Referral programme
IT Helpdesk Analyst Tier 1
Wellington IT —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Communication skills
- Annual leave
- Flexible schedule
2nd Line Support Consultant
BCN Group —Belfast
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
Associate Product Support Engineer (1pm - 10pm)
Proofpoint —Belfast
- Full-time
- Hybrid work
- Mentoring
12d
Support Analyst - IS Business Services
Henderson Group —Newtownabbey
- Full-time
- Analysis skills
- Communication skills
- School
- Employee assistance programme
- Employee discount
4d
Workplace Support Co-ordinator / Receptionist - Tier 1 sites
Emcor —Belfast
- £13.45 an hour
- Full-time
- Continuous improvement
- Organisational skills
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
Contract Administrator (3M FTC)
idverde —Templepatrick
- £27,000 a year
- Monday to Friday
- CRM software
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Employee discount

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IT Technician
PC Belfast Computer Shop & Services —Belfast
Current hardware knowledge and how to configure it. Able to provide PC support Via Phone, Email and remote desktop. Configure and update PC builds.
£27,000 - £30,000 a year
Quick apply
IT Support Technician - Belfast
FinTrU —Belfast
Diverse and inclusive social and cultural calendar. Set up and maintain user accounts and access permissions. Previous customer-facing support experience.
12d

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Application Support Analyst

BizTech Software Ltd
Belfast

Quick apply

Job details

Full-time
From £13.20 an hour
5 days ago

Benefits

Health & wellbeing programme
Company pension
Private medical insurance
Flexible schedule
Life insurance

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
GCSE
SQL querying
English
SQL
Remote access software
Technical support incident logging
Customer support
Customer interaction
Communication skills
Help desk
T-SQL

Full job description

Application Support Analyst

About Biztech Software

Biztech Software is a rapidly growing software house, which focuses on software solutions for Bookmakers. We have built a best in class EPOS solution for betting shops, and have supplemented this with a number of other products that enhance the customer’s experience in these shops. We are continually trying to improve our offerings, and add new features to help the Bookmaker.

About the Role:

We are looking for a talented individual who is keen to deliver excellence in IT support services. The role itself will involve troubleshooting and resolving third line incidents and problems whilst maintaining a high level of customer care to ensure all our customers’ needs are met. You will need to efficiently log and update call records using the call management system.

Duties and Responsibilities

· To provide Technical support to customers via the Telephone, email and Instant Messaging

· Running T-SQL scripts and monitoring databases

· Provide Training and Support to customers via remote desktop

· Strong understanding of support incident resolution, identifying call urgency and customer communications during fault resolution

· Excellent interpersonal and customer care skills, excellent communicator, team player and extremely customer focused

· The ability to explain IT issues in simple terms for non technical staff

Requirements:

Essential

· Educated to A level with ICT

· Excellent written and spoken English

· Availability to work evenings and weekends. Our helpdesk is open from 7am to 10pm Monday - Sundays

· Experience in working in a customer service IT environment

· Experience in dealing with customers face to face and by telephone

· Excellent problem solving and decision-making skills

· Good communication skills

Desirable

· Knowledge of the betting industry

· HND in an IT related specification

· SQL experience

What's in it for you?

● Salary: £13.20 per hour

● Flexible working hours

● Relaxed atmosphere / dress code

● Frequent team outings

● Pension Scheme

● Private medical cover

● Life Cover

Location

Biztech are based in a newly built office in the centre of Belfast, the office is a 2 minute walk from the Cathedral quarter and less 10 minutes from both Grand Central Station and Lanyon Place train station.

Job Type: Full-time

Pay: From £13.20 per hour

Benefits:

Company pension
Health & wellbeing programme
Life insurance
Private medical insurance

Education:

GCSE or equivalent (required)

Experience:

Customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk team jobs in belfast, ant

Application Support Analyst

IT Support Technician - Belfast

Receptionist and Facilities Assistant

IT Helpdesk Analyst Tier 1

2nd Line Support Consultant

Associate Product Support Engineer (1pm - 10pm)

Support Analyst - IS Business Services

Workplace Support Co-ordinator / Receptionist - Tier 1 sites

Contract Administrator (3M FTC)

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