Incident management consultant Work, Jobs in Belfast, Ant (with Salaries)

Incident Management Consultant
Allstate —Belfast
- Weekend availability
- Hybrid work
- Writing skills
- AI
- Leadership
- Employee assistance programme
6d
2nd Line Support Consultant
BCN Group —Belfast
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
Senior Cyber & Information Security Consultant (GRC & ISO27001)
Instil Software Ltd —Belfast
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Senior Cyber & Information Security Consultant (GRC & ISO27001)
Instil —Belfast
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Environmental Consultant
MEL Environmental Solutions —Antrim
- Full-time
- Remote
- Microsoft Word
- Data analysis skills
- Analysis skills
- Annual leave
- Sick pay
Quick apply
2d
Senior Customer Application Support Consultant
PlotBox —Ballymena
- Weekend availability
- Hybrid work
- SQL
- Free parking
- Employee assistance programme
Quick apply
Fire Investigator - Ireland
Jensen Hughes —Belfast
- Analysis skills
- Travel
- Communication skills
Quick apply
Consultant - Junior Java Engineer - DE - TC - UKI - Belfast
EY —Belfast
- Computer Science
- Engineering
- Databases
- Employee discount
Senior Specialist - Architecture
LTM —Belfast
- Internship
- Communication skills
Quick apply
Senior Azure Integration Engineer
Codec —Belfast
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Continuous improvement
Quick apply
Senior/Associate Fire Engineer – Expert Witness
Jensen Hughes —Belfast
- Engineering
- Communication skills
- Annual leave
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Senior Fire Investigator - Ireland
Jensen Hughes —Belfast
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- Travel
- Communication skills
Quick apply
Specialist - Software Engineering
LTM —Belfast
- Full-time
- Software troubleshooting
- Mentoring
- Agile
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IES Utilities Group LTD —Bangor
- Full-time
- Engineering
- Project management
- Continuous improvement
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IES Utilities Group LTD —Bangor
- Full-time
- Engineering
- Continuous improvement
- Mentoring
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Incident Management Consultant

Allstate -
Belfast

Apply Now

Job details

6 days ago

Benefits

Private dental insurance
Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Incident management
Writing skills
Microsoft Office Suite
ServiceNow
AI
Leadership

Full job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Your role in the team

The Incident Management Consultant within the Enterprise Command Center (ECC) handles complex major incident detection/situations and provides guidance/coaching to other team members. They possess a fundamental knowledge of priority applications and can tie multiple application incidents together if applicable.

These positions are available with four different shift patterns, including:

Role 1: Tuesday, Wednesday, Thursday (6:00am – 3:30pm), Friday (6:00am – 5pm)
Role 2: Monday, Tuesday, Wednesday, Thursday, Friday (4:00am – 12pm)
Role 3: Saturday, Sunday, Monday (5:00am – 6pm)
Role 4: Monday, Tuesday, Wednesday, Thursday, Friday (12pm - 8pm)

Key responsibilities:

Run various diagnostics to determine validity of errors received

Handle incident detection/situations and provide guidance/coaching to other analysts when required

Operate as a resource for all incident detection in the ECC

Handle all types of rapid response calls and outages and drive calls to closure

Document all dialog during a Rapid Response call

Provide guidance to team members regarding documents, interdependencies, and application details

Effectively lead and communicate during Rapid Response calls

Utilize Instant Messaging, Email, and conferencing software to manage Rapid Response calls

Communicate regularly with all levels of leadership

Own/contribute to various internal Project initiatives

Essential Skills:

All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy

A minimum of 2 years of experience handling major incidents to resolution

Strong experience with ServiceNow and MS Office Tools (Word, Excel, Outlook, OneNote, CoPilot, Teams, etc)

Artificial Intelligence (AI) and automation experience

Experience communicating via large conference calls, phone & IM, retaining and relaying information

Track record of handling/participating in major incident calls

Desirable Skills:

Experience working within Incident Command System (ICS), Incident Investigations, Incident Management, Incident Reporting via ServiceNow and Power BI, Incident Resolution, Incident Response, Incident Response Operations, Incident Tracking Software, Intrusion Detection and Rapid Response

Reporting Skills using ServiceNow, Power BI

Job Posting End date: Friday 28th August 2026

#LI-TR3

Skills

Coaching, Communication, Critical Incident Management, Documentations, Incident Analysis, Incident Coordination, Incident Handling, Incident Management, Incident Management Process, Incident Management Systems, Incident Resolution, Incident Response, ITIL Incident Management, IT Incident Management, Major Incident Management

Shape the Future of Insurance with Cutting-Edge Tech and a People-First Culture

Why join us?
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence, a hub for innovation and engineering excellence. We’re recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we’ve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.

We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.

We also invest in you. At Allstate NI, your career growth matters. You’ll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you’re deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive.

What do you get in return?

As well as receiving a competitive annual salary, our reward package includes:

Corporate bonus scheme
Pension scheme
Annual performance-related pay reviews
Life assurance and income protection
Flexible working options
Hybrid working
Private medical and dental insurance
Access to an employee assistance programme
Discounted gym membership
Two paid volunteering days each year
Cycle to work scheme

Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.

Apply Now

Refine Your Search

incident management consultant jobs in belfast, ant

Incident Management Consultant

2nd Line Support Consultant

Senior Cyber & Information Security Consultant (GRC & ISO27001)

Senior Cyber & Information Security Consultant (GRC & ISO27001)

Environmental Consultant

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Fire Investigator - Ireland

Consultant - Junior Java Engineer - DE - TC - UKI - Belfast

Senior Specialist - Architecture

Senior Azure Integration Engineer

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Senior Fire Investigator - Ireland

Specialist - Software Engineering

Electrical Distribution Contract Manager

Electrical Distribution Project Manager

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