La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.
There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.
Working in hospitality is vibrant, flexible, and no two days are ever the same!
We are looking for a Reservations Agent to join our growing team.
About The Role
Job Description
Position: Reservations Agent
Department: Front Office
Responsibilities
- Receiving incoming reservation enquiries from various customer types, including individual leisure guests, corporate guests, tour companies, sporting groups, conference groups and any other enquiries.
- Responding to email enquiries and bookings in a professional and business-like manner.
- Collecting online reservations from our online booking agent.
- Completing the reservation on the PMS system, ensuring details are accurate.
- Managing the reservations, ensuring bookings are confirmed, group bookings are made and chased and contributing to the daily duties in the reservations office.
- Allocating bedrooms, ensuring rates are correct.
- Updating OTA’s and monitoring rate parity.
- To work closely with the rest of the Reservations Team, ensuring a high standard of efficiency and quality of work.
- To work closely with the reception team.
- To maintain effective working relationships with clients. Identify their needs and ensure their repeat business.
- To work closely with the front of house team
- To develop a close working relationship with all departments and colleagues to ensure guest expectations are met.
- To develop strong working relationships with all customers in order to maximise sales opportunities and generate business for the future.
- To manage all Sales enquiries and communicate all requests to the relevant people and departments concerned.
- To ensure effective daily communication of essential reservation details with Reception, Housekeeping and all departments.
- To consistently update the hotel's accommodation database effectively
- To undertake any reasonable requests made of you by the company, including flexibility in hours and responsibilities.
- Be willing to help other departments of the hotel to deliver the best possible service.
- To comply with all policies and procedures as written in the staff handbook
- To ensure that you are trained to uphold the conditions of the Health and Safety Policy.
Required Criteria
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To be successful in your application you must have at least 12 months hotel experience in a similar position.
Skills Needed
About The Company
La Mon Hotel & Country Club is the perfect destination, either to relax and unwind or for a ‘Staycation’, to explore the countless attractions Northern Ireland has to offer.
With its countryside location and picturesque landscaped grounds, yet only 15 minutes from Belfast city centre, La Mon Hotel & Country Club offers the best of all worlds, without compromise. Its four-star luxury accommodation, Country Club, pampering at Odessi Health & Beauty, and La Mon Hair Studio, combine to make relaxing effortless, as it should be.
Wonderful dining options are available, and whether you choose the romantic setting of The Mill, or the more relaxed atmosphere of Charlie’s Bistro & Lounge, the local produce is freshly prepared by our talented chefs.
Company Culture
La Mon Country Club is a superb facility for the enjoyment of our hotel guests, together with our members, who receive the additional benefits of free access to fitness classes and discounts throughout La Mon Hotel & Country Club. We offer a variety of options for working out, relaxing, or just pure pampering, to suit your every need.
With its 15-metre Swimming Pool, two Gyms, and Tennis Court, there are ample ways to exercise. The Jacuzzi, Sauna, and Steam Room provide superb ways to relax. Odessi Health & Beauty and La Mon Hair Studio can offer pampering aplenty, for that pristine finish.
Company Benefits
La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.
There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.
Working in hospitality is vibrant, flexible, and no two days are ever the same! If the hospitality industry interests you, La Mon Hotel & Country Club is recruiting various full-time and part-work roles.
Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Open office, Competitive salary, Preferential room rates, Discount on spa treatments or products, Free meals during shifts
Salary
Not disclosed
