Senior customer service Work, Jobs in Belfast, Nir (with Salaries)

Operations Manager
Yellowcom Ltd —Belfast
- £40,000 - £50,000 a year
- Full-time
- Management
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Administrator
Brook-St Hiredonline —Belfast
- £25,300 a year
- Customer service
- Communication skills
6h
Senior Sales Co-ordinator
Seagoe Hotel —Craigavon
- From £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Flexible schedule
Quick apply
Telemarketer
Yellowcom —Belfast
- £25,000 - £54,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Referral programme
Quick apply
13d
Financial Crime - Senior Associate
Pwc UK —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Quality control
- Communication skills
Workplace Experience Coordinator - Belfast
CBRE —Belfast
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
General Manager
McKee's Farmshop —Newtownards
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
6d
Assistant Store Manager (Full-Time)
Pandora Jewelry —Belfast
- £31,725 - £38,400 a year
- Full-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
Insurance Sales Advisor
Privatesickpay.co.uk and DaddyInsurance.com —Belfast
- £27,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Sick pay
Quick apply
3d
Head of Operations (Food Production)
Freshly Prep'd —Belfast
- £55,000 - £60,000 a year
- Full-time
- ERP systems
- Continuous improvement
- In-person
- Store discount
- Employee discount
Quick apply
7d
Customer Account Manager
Evlo —Lisburn
- Financial services
- Communication skills
- Employee discount
Quick apply
Senior Clerical Officer - Receptionist
Education Authority —Belfast
- £28,142 - £29,540 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Employee Relations Advisor
Education Authority —Dundonald
- £39,862 - £42,839 a year
- Full-time
- Management
- Supervising experience
- Human resources
- Annual leave
4d
Senior Clerical Officer
Education Authority —Belfast
- £14.99 - £15.74 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
13d
Senior Manager, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry
EY —Belfast
- Computer Science
- Agile
- Business
Senior service advisor
Charles Hurst —Newtownabbey
- £32,000 a year
- Full-time
- Communication skills
- Annual leave
Quick apply
Senior Administrator
Charles Hurst —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Senior Associate, Order Management
Ciena —Belfast
- Full-time
- Oracle
- Microsoft Office
- Business
13d
General Manager
Wingstop UK - Belfast —Belfast
- £40,000 - £46,500 a year
- Part-time
- Leadership
- Restaurant
- Employee discount
Quick apply
6d
Customer Operations Agent
GBLRN - POF - European Ferries (Irish Sea) Limited —Larne
- Communication skills
Quick apply

I want to receive the latest job alerts for senior customer service in belfast, nir

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Operations Manager

Yellowcom Ltd -
Belfast

Quick apply

Job details

Full-time
£40,000 - £50,000 a year

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Management
Operations management
Telecommunication
IT
Leadership
Communication skills

Full job description

About Yellowcom

Yellowcom is one of Ireland and Scotland's most successful independent communications companies. We design, deliver, and support business-critical solutions across a wide range of sectors.

While telecoms remains at our core, we support customers through multiple high-growth service areas, including:

IT & Managed Services
Cybersecurity
Energy Solutions
Intercoms
Payment Terminals & Connectivity

Operating locally, nationally, and internationally, Yellowcom continues to grow its customer base. With offices in Belfast, Glasgow and Dublin, we provide a full end-to-end consultancy, installation, and managed service offering.

To support this growth, we are seeking an experienced Operations Manager to lead regional service delivery and operational performance across Northern Ireland.

The Role

This is a senior operational leadership role with responsibility for the day-to-day performance of Project Managers and Field Engineers, as well as the successful delivery of customer projects and services.

You will own regional operational outcomes, drive consistency and efficiency through strong process adherence, and act as a key link between delivery teams, customers, and senior leadership.

Key Responsibilities

Own end-to-end regional operational delivery, ensuring projects and services are delivered on time, to standard, and within agreed SLAs
Lead, manage, and develop Project Managers and Field Engineers, including performance management and regular 1:1s
Own day-to-day delivery and people performance
Be fully accountable for regional KPIs, including productivity and customer retention
Drive effective resource planning, including engineer and project scheduling
Act as the escalation point for customer and delivery issues across the region
Maintain oversight of all live orders and projects using Dynamics 365 CRM
Work closely with cross-functional teams across Belfast, Glasgow and Dublin
Report directly to the Head of Operations & Customer Experience
Oversee stock ordering and inventory management
Manage company vehicles via the vehicle tracking system
Champion continuous improvement, identifying and implementing process and performance enhancements
Ensure the highest standards of customer experience through professional communication and service delivery

Skills & Experience

Essential:

Proven experience in a senior operations, service delivery, or field operations management role
Strong people-management experience across Project Managers and Engineers
Demonstrated ownership of KPIs, performance metrics, and operational outcomes
Excellent stakeholder management and communication skills
Highly organised with a structured, methodical approach to operations
Strong problem-solving and decision-making ability
High attention to detail with a focus on quality and consistency
Positive, driven, and accountable leadership style

Desirable:

Experience within telecoms, IT, or technical service environments
Familiarity with CRM or service management platforms (Dynamics 365 advantageous)
Experience managing field-based or geographically dispersed teams

Benefits

Performance-related bonus
Bike to Work scheme
Company pension
Employee discount
Company events
On-site parking

Working Hours

Monday to Friday
On-site role based in Belfast office

Job Type: Full-time

Pay: £40,000.00-£50,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Application question(s):

Please describe your experience managing, including how you ensure day-to-day delivery, KPI performance, and a high-quality customer experience.

Work Location: In person

Quick apply

Refine Your Search

senior customer service jobs in belfast, nir

Operations Manager

Customer Service Administrator

Senior Sales Co-ordinator

Telemarketer

Financial Crime - Senior Associate

Workplace Experience Coordinator - Belfast

General Manager

Assistant Store Manager (Full-Time)

Insurance Sales Advisor

Head of Operations (Food Production)

Customer Account Manager

Senior Clerical Officer - Receptionist

Employee Relations Advisor

Senior Clerical Officer

Senior Manager, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry

Senior service advisor

Senior Administrator

Senior Associate, Order Management

General Manager

Customer Operations Agent

I want to receive the latest job alerts for senior customer service in belfast, nir

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected