service desk Work, Jobs in belfast bt4 (with Salaries)

Service Desk Agent
Fujitsu —Belfast
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Service Desk Analyst
Netrio —Belfast
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Engineering
- Windows
- Work from home
- Life insurance
Quick apply
5d
Junior Service Desk Analyst
System C —Belfast
- Full-time
- Customer service
- Communication skills
- Time management
14d
Business Service Desk Agent, Deloitte Digital, T&T Solutions
Deloitte —Belfast
- Overtime
- Hybrid work
- Microsoft Outlook
- Customer service
- Communication skills
Receptionist
Grant Thornton —Belfast
- Full-time
- Customer service
- Computer literacy
- Organisational skills
6d
Senior IT Service Desk Analyst
Fieldfisher —Belfast
- Full-time
- Azure
- Microsoft Outlook
- Analysis skills
- Work from home
Workplace Assistant
Pinsent Masons —Belfast
- Overtime
- Customer service
- Communication skills
- Office experience
- Gym membership
Service Desk Analyst
Pilgrim's Europe —Craigavon
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
14d
Service Desk L1/L2 Team Leader
Version 1 —Belfast
- 12 hour shift
- Hybrid work
- Azure
- Computer Science
- Maintenance
- Work from home
- Life insurance
Quick apply
IT Technical Support Specialist
Omexom UK —Belfast
- Communication skills
IT Support Engineer
Barclay Communications —Belfast
- From £30,000 a year
- Full-time
- Windows
- Microsoft Office
- Driving
- Employee discount
- Referral programme
Quick apply
14d
Service Desk L1/L2 Analyst
Version 1 —Belfast
- 12 hour shift
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Work from home
- Life insurance
Quick apply
IT Technician
Celtic Core Systems —Belfast
- £24,420.00 - £45,706.43 a year
- Part-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Free parking
- Flexitime
Quick apply
End User Support Site Lead
TP ICAP —Belfast
- Weekend availability
- Customer service
- IT
- Financial services
Business Analyst: Exotic Interest Rate and Credit Derivatives
Citi —Belfast
- Full-time
- Java
- SQL
- Employee assistance programme
- Employee discount
ASPIRE Global Service Centre – Support Analyst
Version 1 —Belfast
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Employee assistance programme
- Employee discount
Quick apply
Spread Products - Applications Support Senior Analyst - Assistant Vice President
Citi —Belfast
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Scripting
- Annual leave
- Employee assistance programme
Fixed Income Technical Lead - Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Oracle
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Senior Business Analyst - Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Computer Science
- PMP
- Data analysis skills
- Annual leave
- Employee assistance programme
IT Cloud & Platform Engineer
Fieldfisher —Belfast
- Weekend availability
- Azure
- DevOps
- AWS
- Annual leave
- Work from home

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service desk jobs near belfast bt4

Service Desk Agent

Fujitsu -
Belfast

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Job details

Full-time

Qualifications

Customer service
GCSE
Technical support
Microsoft Office
Analysis skills
IT
Problem management
Account management
Communication skills
Active Directory
Help desk

Full job description

Location: Belfast

Job Summary

We are looking for IT Service Desk Agent to join our team responsible for providing first-line technical support to our customers via phone call, email and web chat.

This role involves troubleshooting hardware and software issues, resolving IT service requests, and ensuring timely resolution of incidents keeping to agreed SLA's and KPI's, while delivering excellent customer service.

Key Responsibilities

Provide first-level technical support via phone, email, chat, or ticketing systems.
Log, categorize, and prioritize incidents and service requests on a IT Service Management system.
Diagnose and troubleshoot IT related issues.
Resolve common IT issues related to Windows, Office 365 and user accounts.
Escalate issues to second or third-line support teams.
Manage user account administration including password resets and access permissions.
Assist in maintenance of documentation for incidents, solutions, and procedures.
Follow service desk processes and ensure SLA compliance.

Required Skills

Good knowledge of Windows, Microsoft Office, and general IT.
Strong troubleshooting and analytical skills.
Excellent communication and customer service skills.
Ability to work under pressure and manage multiple support tickets.

Preferred Skills (Not Essential)

Previous experience in an IT Service Desk, Help Desk, or Technical Support role.

Qualifications

Educated to GCSE level minimum (or equivalent).

Key Competencies

Customer-focused approach
Problem-solving mindset
Attention to detail
Time management and prioritization
Team collaboration

Working Conditions

Our Service Desk operates between 8am to 6pm, Monday to Friday.

Security Clearance

This role requires candidates to be eligible and willing to undergo a high level of security clearance

Recruitment process

The recruitment process consists of one face to face interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

#LifeAtFujitsu

Apply Now

Refine Your Search

service desk jobs in belfast bt4

Service Desk Agent

Service Desk Analyst

Junior Service Desk Analyst

Business Service Desk Agent, Deloitte Digital, T&T Solutions

Receptionist

Senior IT Service Desk Analyst

Workplace Assistant

Service Desk Analyst

Service Desk L1/L2 Team Leader

IT Technical Support Specialist

IT Support Engineer

Service Desk L1/L2 Analyst

IT Technician

End User Support Site Lead

Business Analyst: Exotic Interest Rate and Credit Derivatives

ASPIRE Global Service Centre – Support Analyst

Spread Products - Applications Support Senior Analyst - Assistant Vice President

Fixed Income Technical Lead - Vice President

Senior Business Analyst - Vice President

IT Cloud & Platform Engineer

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