Head of digital Work, Jobs in Belgravia, Gtl (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Head of Digital
1st Formations —London
- £90,000 - £120,000 a year
- Full-time
- Hybrid work
- APIs
Head of Digital
Bestway Group —Park Royal
- Full-time
- CRM software
- AI
- Leadership
Quick apply
13d
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
Global Head of Digital
Dorchester Collection —London
- Monday to Friday
- Data analysis skills
- Hotel
- Presentation skills
- Work from home
- Referral programme
Head of Wellcome Collection Digital
Wellcome Trust —London
- £81,440 - £101,800 a year
- AI
Head of People
Digital Odour Technologies Limited —London
- £60,000 a year
- Hybrid work
- Continuous improvement
- Human resources
- Recruiting
Quick apply
6d
Head of ICT and Business Support
London Councils —London
- From £77,407 a year
- Full-time
- Hybrid work
- Leadership
Quick apply
13d
Head of Delivery
Olive Jar Digital —London
- Up to £90,000 a year
- Full-time
- Hybrid work
- In-person
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
Head of Creative
Schuh —London
- Full-time
- Employee assistance programme
- Employee discount
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Senior Transformation Manager
Formula 1 —London
- Full-time
- PMP
- Analysis skills
- Bachelor's degree
- Store discount
- Annual leave
1d
Head of Product
Foundation Partners —London
- £90,000 a year
- Product management
- APIs
- In-person
- Annual leave
- Flexible schedule
Quick apply
Global Head of Operations
FACEGYM —London
- Full-time
- Management
- Analysis skills
- Leadership
Director, Head of Digital Workplace
MUFG —London
- Full-time
- Azure
- Management
- Microsoft Office
Head of eCommerce
The Growth Foundation —London
- Hybrid work
- Merchandising
Quick apply
Head of Growth
Jimmy Choo —London
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Marketing
Head of Impact and Insights
Felix —London
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
1d

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Head of Customer Experience

Stellify
London

Apply Now

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Business processes
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Apply Now

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head of digital jobs in belgravia, gtl

Head of Customer Experience

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Head of Digital

Head of Customer Operations

Head of Customer Experience

Global Head of Digital

Head of Wellcome Collection Digital

Head of People

Head of ICT and Business Support

Head of Delivery

Head of Learning & Development

Head of Creative

Head of Customer Value

Senior Transformation Manager

Head of Product

Global Head of Operations

Director, Head of Digital Workplace

Head of eCommerce

Head of Growth

Head of Impact and Insights

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