Customer Experience Manager
Sainsbury's —Telford
- From £32,700 a year
- Management
- Leadership
- Employee discount
Store Manager - Supermarket
Sainsbury's —Ludlow
- From £37,450 a year
- Human resources
- Employee discount
11d

Discover related jobs

Based on your search for sainsburys jobs.

Term Time Appointment Maker
Manor Adventure —Shrewsbury
You'll be booking appointments with the teachers who organise school residential trips, and you'll manage one of our School Journey Advisers who introduce our…
£21,000 - £29,000 a year
Quick apply
New Car Sales Executive
Hatfields —Shrewsbury
Be able to deliver car sales targets whilst maintaining KPi’s. Experience in making sales calls/prospecting warm leads. Company car available via e-cos scheme.
£25,000 - £54,000 a year
Quick apply

I want to receive the latest job alerts for sainsburys in belle vue, shr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

sainsburys jobs near belle vue, shr

Project Manager jobs in West Midlands Region

Store Manager jobs in Camberley

Marketing Manager jobs in Manchester

Store Manager jobs in Blyth

Store Manager jobs in Watford

Brand Manager jobs in London

Store Manager jobs in Chester

Customer Experience Manager jobs in Hampshire

Customer Experience Manager jobs in Surrey

Customer Experience Manager jobs in Manchester

Catering Manager jobs in Newcastle Upon Tyne

Customer Experience Manager jobs in St. Andrews

Customer Experience Manager

Sainsbury's -
Telford

Apply Now

Job details

Permanent
From £32,700 a year

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Management
Leadership

Full job description

Customer Experience Manager

Salary: From £32,700
Location: Telford Store, Telford, TF3 4AG
Contract type: Permanent
Business area: Retail
Closing date: 21 July 2026
Requisition ID: 400067251

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager:

Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

sainsburys jobs in belle vue, shr

Customer Experience Manager

Store Manager - Supermarket

Discover related jobs

I want to receive the latest job alerts for sainsburys in belle vue, shr

Explore jobs in more locations

Customer Experience Manager

Salary: From £32,700
Location: Telford Store, Telford, TF3 4AG
Contract type: Permanent
Business area: Retail
Closing date: 21 July 2026
Requisition ID: 400067251

Jobseeker tools

Employer Tools

Browse

Stay Connected

Refine Your Search

sainsburys jobs in belle vue, shr

Store Manager - Supermarket

Discover related jobs

I want to receive the latest job alerts for sainsburys in belle vue, shr

Explore jobs in more locations

Customer Experience Manager

Salary: From £32,700 Location: Telford Store, Telford, TF3 4AG Contract type: Permanent Business area: Retail Closing date: 21 July 2026 Requisition ID: 400067251

Salary: From £32,700
Location: Telford Store, Telford, TF3 4AG
Contract type: Permanent
Business area: Retail
Closing date: 21 July 2026
Requisition ID: 400067251