Job Introduction
Pinnacle Group are looking for a professional Concierge to provide exceptional front-of-house services to our residents and visitors. You will be joining our Homes team based on a luxury, high-end housing site in Bromley by Bow.
Our Residential Management Services team oversees large, complex residential developments across the UK. They deliver expert leasehold and block management on behalf of institutional investors, developers, and residents’ management companies.
Your responsibilities will include greeting and assisting guests, managing building access, handling inquiries, and ensuring a welcoming environment.
You will need excellent communication skills, a friendly demeanour, and a strong sense of responsibility. If you are passionate about delivering outstanding customer service and enjoy being the first point of contact in a vibrant community, we would love to hear from you.
This is a full-time role where the hours are 6:30am to 3:30pm, Monday to Friday.
A valid SIA Licence is an ESSENTIAL requirement for this role.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
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To greet all residents in a polite, professional manner using either their name or “Sir” or “Madam”.
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Monitor the inbox and answer all emails in a timely manner.
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Ensure that all visitors and contractors are signed in and out of site via the appropriate form or book.
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Patrol the site and report any repairs or criminal activity to the Property Manager
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Assist residents with the safe storage of parcels delivered, logging all packages through the Ark Portal
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Issue contractors with keys, fobs, and access codes when they have signed into the registration book, providing they have written consent from the Property Manager
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To report any fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty.
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Ensure all Front Desk and lobby areas must be kept clean and tidy at all times.
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Obtain monthly meter reads for all communal electricity meters.
Key requirements:
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Good levels of spoken and written English/grammar.
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Experience of working in a high-end, luxury residential concierge setting.
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Must hold a valid SIA Licence.
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CCTV Licence preferred
Our offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
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Maternity/paternity packages
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Flexible Working Arrangements
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Life Assurance
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Enhanced Pension Scheme
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Additional Annual Leave
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Private Medical Insurance
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Cycle to Work Scheme
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Employee Assistance Programme
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Retail Discounts
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Childcare Assistance
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Season Ticket Loans
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Sick Pay Schemes
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Personal Development Plans
