Patient services lead Work, Jobs in Benson, Oxf (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
13d
Care Coordinator Team Lead
Hedena Health (Bury Knowle Health Centre) —Oxford
- Part-time
- Microsoft Office
- Supervising experience
- Case management
Quick apply
14d
Public & Patient Research Engagement Coordinator
University of Oxford —Oxford
- £35,681 - £41,636 a year
- Full-time
- Social media management
- Research
- University
- Annual leave
4d
Senior Integrative Therapist (Oncology Massage, Reflexology, Aromatherapy)
Synthesis Clinic —Reading
- £45,000 - £55,000 a year
- Part-time
- Research
- Supervising experience
- Travel
- Free parking
Quick apply
11d
Global Trial Manager, Late Phase Studies, Single-Sponsor Dedicated (home-based in Europe)
IQVIA —Reading
- Full-time
- Remote
- Organisational skills
- Communication skills
- Work from home
Family Support Worker
Solent Academies Trust —Basingstoke
- £29,171 - £33,121 a year
- Part-time
- Computer literacy
- Experience working with children
- Computer skills
- Free parking
- Life insurance
Quick apply
Budget&Contract Lead - UK/ROI (remote)
Fortrea —Maidenhead
- Full-time
- Remote
- Data analysis skills
- Bachelor's degree
- No degree
Paediatric Patient Flow & Complex Discharge Coordinator
Oxford University Hospitals NHS Foundation Trust —Oxford
- £49,387 - £56,515 a year
- Full-time
- Paediatrics
- Leadership
- Communication skills
6d
Health & Wellbeing Manager
Leisure Focus —Maidenhead
- Up to £40,000 a year
- Weekend availability
- Team management
- Free parking
- Annual leave
Quick apply
Project Manager, eCOA
IQVIA —Reading
- Full-time
- Remote
- Microsoft Powerpoint
- Travel
- Communication skills
- Work from home
Connectivity Specialist (South West)
Baxter —Reading
- Remote
- Sales
- Business development
- Computer networking
- Annual leave
Associate Director of Communications and Engagement
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £79,504 - £91,609 a year
- Full-time
- Annual leave
Production Manager
Voy —Wallingford
- Weekend availability
- Inventory control
- Computer literacy
- Supervising experience
Quick apply
Associate Clinical Project Manager - Sponsor Dedicated
IQVIA —Reading
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Leadership
- Work from home
Data Team Lead
IQVIA —Reading
- Full-time
- Remote
- Bachelor's degree
- Mentoring
- Leadership
- Work from home
Ambulance Fleet Assistant
EMED Group —Oxford
- £13 an hour
- Full-time
- Maintenance
- Organisational skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Sr Director, Drug Development Lead
IQVIA —Reading
- Full-time
- Remote
- Management
- Doctoral degree
- Master's degree
- Work from home
7d
General Manager – General Surgery & Services
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £66,582 - £77,368 a year
- Full-time
- Business development
- Annual leave
3d
Safeguarding Practitioner
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £39,959 - £48,117 a year
- Part-time
- Analysis skills
- Travel
- Annual leave
Associate Director - Environmental, Health and Safety (EHS)
Vantive —Newbury
- Remote
- Engineering
- English
- Master's degree

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Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent | Full-time
£40,000 - £45,000 a year
13 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

patient services lead jobs in benson, oxf

Complaints & Resolution Manager

Care Coordinator Team Lead

Public & Patient Research Engagement Coordinator

Senior Integrative Therapist (Oncology Massage, Reflexology, Aromatherapy)

Global Trial Manager, Late Phase Studies, Single-Sponsor Dedicated (home-based in Europe)

Family Support Worker

Budget&Contract Lead - UK/ROI (remote)

Paediatric Patient Flow & Complex Discharge Coordinator

Health & Wellbeing Manager

Project Manager, eCOA

Connectivity Specialist (South West)

Associate Director of Communications and Engagement

Production Manager

Associate Clinical Project Manager - Sponsor Dedicated

Data Team Lead

Ambulance Fleet Assistant

Sr Director, Drug Development Lead

General Manager – General Surgery & Services

Safeguarding Practitioner

Associate Director - Environmental, Health and Safety (EHS)

I want to receive the latest job alerts for patient services lead in benson, oxf

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