Banking specialist Work, Jobs in Benton, Twr (with Salaries)

Customer Experience Manager (Contact Centre)
Sopra Steria —Newcastle upon Tyne
- £33,000 a year
- Hybrid work
- Organisational skills
- Training & development
- Leadership
- Annual leave
1d
Internal Auditor (Financial Services)
Sopra Steria —Newcastle upon Tyne
- Up to £49,000 a year
- Hybrid work
- Travel
- Financial services
- Annual leave
New Boarding Compliance Analyst - EDD Specialist
Worldpay (UK) Limited —Gateshead
- Analysis skills
- Bachelor's degree
- Financial services
- Employee assistance programme
Quick apply
4d
Arrears Executive
Tandem Bank —Durham
- Up to £29,000 a year
- Annual leave
- Employee discount
Quick apply
Arrears Team Leader
Tandem Bank —Durham
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
6d
Analyst PECT NEROCU
Northumbria Police —South Tyneside
- £36,066 - £41,028 a year
- Full-time
- Analysis skills
- Travel
- Analytics
- Employee discount
- Sick pay
5d
Pega Senior System Architect
Sopra Steria —Newcastle upon Tyne
- Up to £60,000 a year
- Analysis skills
- Mentoring
- Financial services
- Annual leave
Financial Crime Investigator
Nationwide Building Society —Newcastle upon Tyne
- From £27,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Communication skills
- Time management
5d
Traffic Marshall
MadiganGill Ltd —Consett
- £16.62 - £17.87 an hour
- Temporary
- Communication skills
1h
Lloyds Banking Group Customer Support - Washington
Lloyds Banking Group —Washington
- £23,580 - £26,200 a year
- Part-time
- Banking
5d
Arrears Executive - Part Time
Tandem Bank —Chester-le-Street
- £29,000 a year
- Part-time
- Annual leave
- Employee discount
Quick apply
Partnerships Manager (North East)
Allica Bank —Newcastle upon Tyne
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
Director, Wealth Manager
Royal Bank of Canada —Newcastle upon Tyne
- Full-time
- Business development
- Team management
- Financial services
4d
Oliver Wyman - Associate Team Leader, Team Leader, Director - Data and Analytics - Newcastle
Oliver Wyman —Newcastle upon Tyne
- Full-time
- English
- Master's degree
- Analysis skills

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banking specialist jobs near benton, twr

Customer Experience Manager (Contact Centre)

Sopra Steria -
Newcastle upon Tyne

Apply Now

Job details

Permanent
£33,000 a year
1 day ago

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Stakeholder collaboration
Stakeholder liaison
Performance management
Partnership building
Organisational skills
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

Are you passionate about developing people, delivering outstanding customer experiences, and building a high-performing team from the ground up?

We're looking for a Customer Experience Manager to join our brand-new contact centre operation in Newcastle. This is an exciting opportunity to play a key role in establishing and shaping a new team, leading a group of Customer Experience Specialists and helping create a positive, customer-focused culture from day one.

You'll be joining a growing operation with ambitious plans for expansion, where people come first. Working closely with colleagues, leadership teams and agency partners, you'll help develop, motivate and support your team to deliver exceptional customer outcomes while fostering a collaborative and engaging working environment.

This role is currently office-based in our Newcastle Centre of Excellence office, to support the launch of the new operation, onboarding and face-to-face training. As the site grows and matures, there may be opportunities for hybrid working in the future.

What you will be doing:

Leading, motivating and developing a team of Customer Experience Specialists to deliver excellent customer service outcomes.
Creating an engaging team culture through regular team meetings, one-to-ones, coaching and wellbeing support.
Managing team performance against service levels, quality standards and customer expectations.
Supporting colleagues through feedback, coaching and development conversations to help them succeed.
Overseeing people management activities, including absence management, HR processes and performance discussions.
Building strong relationships with internal stakeholders and recruitment agency partners to support the growth of the operation.

What you'll bring:

Proven experience leading teams within a contact centre, customer service or operational environment.
Strong people leadership skills with a passion for coaching, mentoring and developing others.
Experience managing performance, service levels and customer-focused outcomes.
Excellent communication and stakeholder management skills.
The ability to create an engaged, motivated and inclusive team culture.
Strong organisational skills with the ability to balance people, customer and operational priorities.

It would be great if you had:

Experience supporting the launch, growth or transformation of a contact centre operation.
Experience managing temporary or agency-supplied colleagues.
Knowledge of workforce planning or resource management within a customer service environment.

Location: Newcastle
Security Clearance: BPSS
Salary: £33,000
Internal Recruiter: Rachel
Benefits: Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, paid volunteering days and carers leave, 4 x death in service life assurance and pension.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

We believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about the sector?

Our Specialist Private Sector team are experienced in a range of different markets including Banking, Insurance, Retail, Travel, Transport and Utilities. We help our customers develop, deliver and operationalise their digital transformation strategies. We work in true partnership with our customer, gaining a deep understanding of their business and technology issues.

Our capabilities and credentials across Private Sector markets enable the design, delivery and management of business transformation programmes. We help our clients respond to changing customer demands, keep ahead of the competition, and safeguard their systems from evolving business and technology risks.

Apply Now

Refine Your Search

banking specialist jobs in benton, twr

Customer Experience Manager (Contact Centre)

Internal Auditor (Financial Services)

New Boarding Compliance Analyst - EDD Specialist

Arrears Executive

Arrears Team Leader

Analyst PECT NEROCU

Pega Senior System Architect

Financial Crime Investigator

Traffic Marshall

Lloyds Banking Group Customer Support - Washington

Arrears Executive - Part Time

Partnerships Manager (North East)

Director, Wealth Manager

Oliver Wyman - Associate Team Leader, Team Leader, Director - Data and Analytics - Newcastle

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