It support manager Work, Jobs in Berkeley, Gls (with Salaries)

IT Support Manager
ProCook —Haresfield
- £40,000 - £50,000 a year
- Full-time
- Travel
- POS
- Communication skills
- Free parking
- Annual leave
Quick apply
6d
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
13d
Tech Support Manager
ProCook —Gloucester
- £40,000 - £50,000 a year
- Full-time
- Travel
- POS
- Organisational skills
- Free parking
- Annual leave
Quick apply
9d
Helpdesk Manager
Shield Services Group Ltd —Hanham
- Full-time
- Continuous improvement
- Team management
- In-person
- Life insurance
Quick apply
14d
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
Helpdesk Manager
Shield Environmental Services —Hanham
- Continuous improvement
- Team management
- In-person
- Life insurance
12d
Wealth Management CRM Support Associate (Early Careers Opportunity)
Attivo Group —Cheltenham
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- No degree
- Work from home
Quick apply
Technical Account Manager
Xerox —Bristol
- Full-time
- Analysis skills
- In-person
- Leadership
Software Customer Service Manager
Oxford Instruments plc —Bristol
- Continuous improvement
- Training & development
- Annual leave

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IT Support Manager

ProCook -
Haresfield

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Job details

Full-time
£40,000 - £50,000 a year
6 days ago

Benefits

Free parking
Cycle to work scheme
On-site gym
Annual leave
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme
Car scheme
On-site parking

Qualifications

Technical troubleshooting
Technical project or programme management experience
Incident management
IT team management
Stakeholder liaison
POS
Technology leadership experience
Retail experience
Information technology team management
Cybersecurity
Microsoft Dynamics 365 Business Central
Communication skills
Intune
Help desk

Full job description

At ProCook, technology is critical to keeping our Store Support Centre and nationwide retail stores running smoothly. We're looking for an experienced IT Support Manager to lead our IT support function, manage a small team, and take ownership of business-critical systems and technology projects.

This is a hands-on leadership role that combines people management, technical support, cyber security, business systems, and retail technology. You'll lead a team of 3-5 Tech Support colleagues, drive service excellence, and work closely with internal stakeholders and external partners to deliver technology improvements across the business.

What you'll be doing:

Leading, coaching, and developing a team of 3-5 Tech Support colleagues
Managing day-to-day IT support operations, ensuring incidents and requests are resolved effectively
Taking ownership of technical escalations, problem management, and continuous service improvement
Supporting and administering key business systems, including Microsoft Dynamics 365 Business Central
Managing retail technology, including POS systems, payment terminals, Windows devices, and Android hardware
Leading technology projects, rollouts, store openings, relocations, and infrastructure improvements
Working with third-party suppliers and technology partners to deliver reliable, secure solutions
Supporting cyber security initiatives and ensuring best practices are maintained across the business

Requirements

What we're looking for:

Essential:

Experience managing an IT Support or Service Desk team of 3-5 people
Strong hands-on technical support and troubleshooting experience
Experience leading IT projects, system implementations, or technology rollouts
Experience supporting business-critical applications and working with external technology suppliers
Good understanding of networking, infrastructure, cyber security, and endpoint management
Strong communication, organisational, and stakeholder management skills
Experience supporting multi-site environments

Desirable:

Microsoft Dynamics 365 Business Central administration and support
Retail technology experience, including POS systems and payment solutions
Microsoft 365, Intune, Power Automate, and modern endpoint management tools
Experience working within a retail environment

Why join ProCook?

This is an opportunity to make a genuine impact in a growing retail business. You'll have the autonomy to lead a capable team, influence technical strategy, drive technology improvements, and play a key role in supporting stores across the UK.

The role includes occasional travel to stores, participation in an out-of-hours support rota, and involvement in new store openings and major technology projects.

The role supports a nationwide retail operation and therefore requires flexibility.

The IT Support Manager will manage and participate in the IT out-of-hours support rota, currently covering 4:00pm–8:00pm on weekdays and 8:00am–8:00pm at weekends.

Travel to retail stores will be required to support new store openings, relocations, technology rollouts and significant technical issues. This will occasionally require working outside normal hours and overnight stays away from home.

Benefits

What’s in it for You?

Salary is between £40,000 - £50,000 depending on experience and skills
Total value of our perks is worth up to £3,000+ per year
️ Free parking on-site
Free gym access on-site
- Unlimited coffee and tea throughout the day
Free fresh fruit and cake daily
Subsidised meals - breakfast and lunch
Opportunity to work with a passionate team
Generous colleague discount - 40% off to spend in store or online + 30% for friends and family
2 x Annual paid volunteering days
Employee Assistance Programme
Salary Sacrifice Electric Car Scheme Policy + Cycle to work scheme (contingent to company policy)
Enhanced Maternity & Paternity Pay
Friends and Family Referral Scheme
️33 Days Annual Leave (including bank holidays)
Discretionary bonus scheme of up to 10%
️ B Corp certified company committed to ethical practices and sustainability
A company recognised as a Great Place to Work for 5 consecutive years
Disability Confident Leader

We Welcome Everyone

At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do.

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.

WE DO NOT REQUIRE AGENCY SUPPORT, PLEASE REFRAIN FROM SENDING ACROSS ANY UNSOLICITED CV's.

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Refine Your Search

it support manager jobs in berkeley, gls

IT Support Manager

Service Desk Manager

Tech Support Manager

Helpdesk Manager

Lead Service Desk Analyst

Helpdesk Manager

Wealth Management CRM Support Associate (Early Careers Opportunity)

Technical Account Manager

Software Customer Service Manager

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