Are you a strategic compliance leader with the vision and expertise to balance governance, risk and customer experience while delivering a safe, compliant and high-performing workforce? If so, we'd be delighted to hear from you.
Head of Bank Member Compliance
This senior leadership role is responsible for defining, governing and assuring compliance across NHS Professionals, ensuring a safe and compliant workforce throughout recruitment, onboarding and in-life workforce management.
The role will work collaboratively across operations, clinical quality, HR, IT/Product and client-facing teams to establish clear compliance standards, strengthen governance and deliver a consistent, customer-focused compliance capability. A key focus will be improving the bank member journey while ensuring compliance requirements are met efficiently and effectively.
Success in this role will be measured through a compliant workforce, improved shift fill, proactive compliance outcomes, strong audit performance, reduced compliance risk and positive feedback from bank members and stakeholders.
Processes, systems and communications should be designed around clarity, low effort and a contact-by-exception approach, ensuring bank members remain available for work and compliance issues are resolved quickly and seamlessly.
Key Responsibilities:
- Define and own the NHSP-wide compliance framework, policies, standards and controls.
- Establish clear governance, audit and risk management processes to ensure compliance is applied consistently across the organisation.
- Lead proactive compliance management to keep bank members shift-ready and minimise avoidable restrictions.
- Act as the senior compliance lead for external bodies including the Home Office and Disclosure and Barring Service (DBS).
- Provide expert guidance on compliance requirements, regulatory changes and visa-related legislation.
- Lead compliance investigations, escalations and incidents, ensuring timely resolution and effective communication.
- Drive continuous improvement through data analysis, audit findings, customer feedback and root cause investigations.
- Oversee compliance activity associated with new trust implementations, ensuring effective due diligence and operational readiness.
- Develop and deliver compliance training to ensure teams remain knowledgeable and up to date with legislative and policy changes.
- Partner with stakeholders to ensure systems, processes and communications support regulatory compliance, customer experience and operational efficiency.
- Lead, coach and develop teams, promoting accountability, expertise and a culture of continuous improvement.
- Manage governance, reporting, budgets, resources and workforce planning to maintain a resilient and high-performing function.
- The role requires a strong customer-first mindset, ensuring compliance processes support both organisational requirements and an excellent bank member experience.
Location: This role is based Nationally, however the successful candidate would be required to attend the main Hemel office as and when needed.
To be successful in this post you will need to demonstrate:
- Significant senior leadership experience within a compliance, governance, risk or regulated operational environment.
- A strong understanding of compliance frameworks, audit requirements, regulatory standards and risk management principles.
- Proven ability to design, implement and continuously improve compliance policies, controls and governance processes across complex organisations.
- Experience of leading large-scale operational and service improvement initiatives, delivering measurable outcomes and sustainable change.
- Strong stakeholder management skills, with the ability to influence and build credibility with senior leaders, external bodies and operational teams.
- Experience of managing compliance investigations, escalations and complex risk issues, ensuring appropriate resolution and organisational learning.
- The ability to use data, insight and customer feedback to identify trends, manage risk and drive continuous improvement.
- Excellent communication skills, with the ability to translate complex regulatory and compliance requirements into clear and practical guidance.
- A customer-focused approach, ensuring compliance processes are designed around clarity, efficiency and positive bank member outcomes.
- Strong people leadership skills, with a proven track record of developing high-performing teams and fostering a culture of accountability, collaboration and service excellence.
- The ability to balance regulatory compliance, operational efficiency and customer experience to support safe and effective shift fill.
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays
- A commitment to talent management & development
- Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- Life Assurance
- Group Income Protection
- Wellbeing Programme
- Employee Assistance Programme
- Employee Engagement & discounts platform
About Us:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.
NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment.
Equality, Diversity & Inclusion (EDI)
As part of our commitment to EDI, as well as having a number of related staff support networks and calendar of activities, NHS professionals is also working to the following aims:
- To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society
- To proactively embed the EDI agenda, in a meaningful way, in all that it does
- To create a psychologically safe environment in which everyone can thrive and be at their best
- To actively support and Include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to who meet the minimum criteria and choose to apply under the scheme.
We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.
