Head of customer care Work, Jobs in Betchworth, Sry (with Salaries)

Mobile Support Team Leader
OPUS TECHNOLOGY —Reigate
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Conflict management
- Life insurance
- Referral programme
Quick apply
Mobile Hearing Aid Audiologist, Guildford
Leightons Opticians & Hearing Care —Guildford
- £50,000 - £120,000 a year
- Patient care
- Annual leave
- Gym membership
Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Customer service
- Continuous improvement
- No degree
- Store discount
- Health & wellbeing programme
Quick apply
8d
Operations Manager
EMED Group —Redhill
- £37,000 a year
- Full-time
- Customer service
- Budgeting
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
16h
Customer Care Coordinator - 16-Month Fixed-Term Contract – Maternity Cover
Ascendit Lifts Ltd —Horley
- From £25,500 a year
- Temporary
- CRM software
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
17h
Patient Services Coordinator / Call Handler
Medical Imaging Partnership —Crawley
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
6d
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
14d
Store Assistant - 8 Hours - Sweaty Betty Reigate, England
Wolverine Worldwide —Reigate
- 8 hour shift
- Customer service
- Communication skills
- Flexible schedule
- Referral programme
1d
Head of Customer Care
Clarion Housing Group —London
- £70,398 - £87,998 a year
- Full-time
- Hybrid work
- Customer service
- Team management
- Travel
6d
Deputy Reception Manager Monday - Friday
CH&CO —London
- £36,000 a year
- Full-time
- Human resources
- Mentoring
- Recruiting
- Annual leave
- Employee assistance programme
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Care Home Manager
The Abbeyfield Society —Horsted Keynes
- £45,000 - £51,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Manager
Centre for Effective Dispute Resolution —London
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Data analysis skills
- Life insurance
Quick apply
1d
Talent Acquisition Manager
Pinnacle Group —London
- £50,000 a year
- Management
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Head of People & Talent
amicable —London
- Up to £90,000 a year
- Hybrid work
- Team management
- Recruiting
- Contracts
- Employee assistance programme
Quick apply
EHCP Coordinator
Cognus Limited —Wallington
- From £38,729.93 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- School
- Annual leave
- Employee assistance programme
Quick apply
8d
HR Advisor - Health and Social Care
Glenholme Specialist Healthcare —Eton
- £28,000 - £35,000 a year
- Full-time
- Microsoft Office
- Travel
- Recruiting
Quick apply
Senior Operational Resilience Officer
Allianz —Guildford
- £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
- Employee discount
Head of Weddings and Social Events
HandPickedHotels —Sevenoaks Town and St. John's
- Hospitality
- Hotel
- Analysis skills
- Employee assistance programme
- Employee discount
Waitress / Waiter
Bill's - Reigate —Reigate
- Full-time
Quick apply
8d

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Mobile Support Team Leader

OPUS TECHNOLOGY -
Reigate

Quick apply

Job details

Permanent | Full-time
£36,000 - £40,000 a year

Benefits

Company pension
Private medical insurance
Paid volunteer time
Life insurance
Referral programme

Qualifications

IT team management
Incident queue management
GCSE
Ticket management
Continuous improvement
Team management
Conflict management
Management reporting
Customer support
Help desk
Mobile devices

Full job description

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.

Be a key player in our Mobile support team

The Mobile Support Team Leader role will be responsible for leading the Mobile Support team in delivering Incident and Service Request support across Opus’s EE(BT), O2, and Vodafone customer estates. Operating as a player-manager, the role combines hands-on ticket resolution with day-to-day leadership of the team, managing a caseload of approximately 500 tickets per month within SLA. The role works closely with the Project Provisioning and Customer Experience teams to ensure a seamless customer journey and drives continual process improvement to help build a high-performing, scalable Mobile Support function.

Additionally, you will be responsible for:

To promote and conduct exemplary customer satisfaction standards throughout all work conducted
To provide support for all smart devices and first level support for all platforms (Android/iOS) to leverage all knowledgebase articles and individual expertise to resolve mobile incidents quickly
Manage and resolve mobile service requests within SLA — e.g. SIM swaps, cease/replace, account amendments, and tariff changes
To work all tariff changes, Bolt-Ons and mobile alerts thorough and effectively using best practice. To quickly identify risk where appropriate and in relation to customers mobile utilisation and spend
To effectively plan and have oversight of the various requests within the team’s ownership, to execute the mobile requests within SLA
Ensuring you are kept up to date on all suppliers’ portals, identifying any issues that are present or may arise, effectively communicating with all suppliers
Ensure that during your designated on-call week, you have the on-call phone and laptop with you
Work closely with the Head of Technical Services to help build a high-performing department that is structured for growth, scalability, and increased automation over time, including lesson learned internal process
Provide monthly reporting to the Head of Technical Services on team performance: ticket volumes, SLA/KPI adherence, backlog status, and root cause trends

Salary £36-£40k DOE
Hybrid working for a good work/life balance

The talents we are excited to see
You will have the following experience/skills:

At least 5 GCSE Grades at ‘C’ level or above to include Maths and English
Previous experience in a mobile support, customer service, or co-ordination role required, with previous team leader or supervisory experience preferred
Working knowledge of UK mobile carrier processes (EE, O2, Vodafone) is essential
Keen eye for detail and strong conflict resolution
Excellent customer care skills and work ethic
Proven ability to lead, coach, and develop a team
Ability to communicate verbally and in writing in a professional manner
Exposure to Halo PSA or Dynamics 365 CRM desirable
Aligned with the Opus core values

Your exclusive benefits

A comprehensive Private Healthcare and Cash Plan
Pension and life insurance
Enhanced Maternity and Paternity
Entry to the £3,000 quarterly Dreamball draw
Personalised training and development pathways
Regular fully funded companywide events
Monthly ‘outstanding performer’ accolades
Enriching paid volunteering days
A rewarding Refer a friend scheme (£1,000)
The flexibility to adjust your holiday allowance (25 days pa)
Complimentary daily breakfasts in the office

Where your values align with ours

Work together to win together
Be brave and think differently
Own it and never give up
Strive to be the best
Stay curious and keep learning

Meet Opus
Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.

By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.

We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it’s all about bringing people together and creating a more engaging place to work.

If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.

Quick apply

Refine Your Search

head of customer care jobs in betchworth, sry

Mobile Support Team Leader

Mobile Hearing Aid Audiologist, Guildford

Head of Business

Operations Manager

Customer Care Coordinator - 16-Month Fixed-Term Contract – Maternity Cover

Patient Services Coordinator / Call Handler

Product Support Specialist (Part-Time)

Store Assistant - 8 Hours - Sweaty Betty Reigate, England

Head of Customer Care

Deputy Reception Manager Monday - Friday

Head of Customer Experience

Care Home Manager

Customer Experience Manager

Talent Acquisition Manager

Head of People & Talent

EHCP Coordinator

HR Advisor - Health and Social Care

Senior Operational Resilience Officer

Head of Weddings and Social Events

Waitress / Waiter

I want to receive the latest job alerts for head of customer care in betchworth, sry

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