Sales Operations Manager
Office based Bangor North Wales
Job Summary:
The Sales Operations Manager is responsible for leading the sales operations function, ensuring the sales team operates efficiently by providing administrative, operational, analytical and proposal support. This role bridges sales, marketing, and operations to improve processes, enhance customer experience, and drive revenue growth.
While providing integrity to the casino and gambling industry for over 37 years, GLI has established an incomparable team of professionals. Join a global market leader in the gambling industry while leveraging your abilities to support team members in a fast-paced, dynamic environment. We are looking for a Sales Operations Manager to support the GLI team in Bangor.
Who We Are…
With over 36 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 700 jurisdictions worldwide.
Why You Should Work Here…
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits, and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world.
Essentials Functions (Duties & Responsibilities)
- Supports and implements strategic plans to accomplish the Company’s goals.
- Collaborates closely with engineering delivery teams and technical compliance teams to ensure that services offered align with market demands and client expectations.
- Collaborates closely with the proposal manager to ensure sales proposals accurately reflect client requests while adhering to the Company’s standard operating procedures.
- Ensures the team demonstrates a thorough understanding of the services offered by the Company and advises on the value proposition and benefits for the team’s assigned clients.
- Assist the CSR to provide clear, complete, and accurate proposals to clients.
- Ensure information in all systems is updated on a regular basis, including customer information, opportunities, contacts, and all sales and client related information.
- Occasionally may participates in tradeshows and or events.
- Manages department personnel, which involves direct and indirect responsibilities for interviewing, selection, training, motivating, and performance evaluations.
- Assigns and allocates work in a manner that utilizes employee’s strengths to efficiently maintain operations.
- Sets clear goals by communicating job expectations, appraising work performance and consistently providing honest feedback to employees.
- Provides employees with resources, training, and support necessary to complete work assignments.
- Sets performance goals for the team accordingly.
- Develop operations processes and procedures to enhance efficiencies in the department.
- Handles escalated department questions or issues.
- Consistently reviews, approves, and submits administrative work prior to established due dates.
- Models’ behaviour consistent with CORE Company values, setting the same expectations for his/her team.
- Performs other duties as assigned
Key Responsibilities:
- Team Leadership
- Manage and mentor the sales support and proposal team
- Set performance goals and monitor team productivity
- Provide training and development opportunities
- Sales Operations Support
- Oversee project processing, pricing, and contract administration
- Ensure accuracy and timeliness of sales documentation and proposals
- Support sales forecasting and pipeline management
- Process Improvement
- Identify inefficiencies and implement streamlined workflows
- Overview and maintain sales procedures and policies
- Optimize CRM usage and data quality
- Cross-functional Coordination
- Act as a liaison between sales, marketing, finance, and customer service + other departments.
- Support product launches and promotional campaigns
- Ensure alignment across departments
- Customer Support
- Handle escalated customer issues related to projects or service
- Ensure where possible through role interaction high levels of customer satisfaction
Required Education and Experience:
- Prior experience supervising, overseeing or directly managing a team of employees is strongly preferred.
- Must have a valid passport to travel both domestically and internationally
Required Skills/Abilities:
- Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint is required.
- Must have excellent interpersonal and customer service skills to adapt communication styles to different situations and individuals.
- Must be able to work independently and with minimal supervision, including navigating unfamiliar situations with ease.
- Must have the ability to handle confidential information in a professional manner.
- Must have the ability to effectively present information to management and executives.
- Must have the ability to coach and mentor employees to drive their development.
- Must have the ability to effectively read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
- Must have the ability to handle and organize multiple projects and deadlines.
- Must demonstrate a high degree of attention to quality, details, and correctness.
Benefits that include:
- 25 holidays per year, excluding bank holidays
- Pension Plan
- Annual Discretionary Bonus
- Discretionary Annual Salary Reviews
- Monthly team events
Gaming Laboratories International (GLI) is a gaming company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.
GLI is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status
