Salary Range:
£48,822.00 - £56,535.00
We are committed to equality, diversity and inclusion, creating a community where colleagues feel respected and valued. We aim to reflect the diversity of our students and communities, and to strengthen our university through collaboration and diverse perspectives, across all roles at the University.
Technology Services, where this role will sit, is a new department within IT and is accountable for the ownership of the strategic platforms within the university. This new way of working for the university aims to drive consistency and governance around the continued iteration and development of technologies which span the entirety of the university. Examples include: the University’s Data Exchange (UDX); Student Information Systems, ServiceNow, Salesforce and Workday.
The new role of Salesforce developer will be critical to onboarding this critical platform into the university. The role will be responsible for designing, developing and configuring solutions within the platform as part of a Product Team.
Specific Duties and Responsibilities of the post
The role is a highly skilled IT professional specialising in the design, configuration, and customisation of Salesforce. With a deep understanding of IT service management processes, agile methodologies and extensive expertise in the Salesforce product, it plays a crucial role in transforming business requirements into efficient and user-friendly outputs.
The role will create innovative solutions, configure workflows and applications, and integrate various modules to streamline processes and enhance productivity through automation. The role must possess strong analytical and problem-solving skills, ensuring that Salesforce implementations align perfectly with organisational needs. With a focus on continuous improvement, the post holder must stay abreast of emerging technologies and industry best practices, contributing to the optimisation of IT services and overall business operations.
The post holder will:
Configure the Salesforce platform to meet the specific needs of the organisation. This may include the design, prototyping, implementation, testing, and deployment of business rules and technical solutions such as Apex classes, Visualforce pages, Lightning components, scheduled jobs, data imports, and custom notifications.
Develop custom applications and modules using Apex, Visualforce, Lightning Web Components, and other Salesforce-specific technologies to address unique business requirements.
Integrate Salesforce with other enterprise systems using the university’s data integration software and third-party applications (e.g. Findock, Blackthorn, Meta), ensuring seamless data flow and process automation to enhance business productivity, efficiency, and user experience.
Manage and resolve incidents, problems, and service requests related to Salesforce, ensuring optimal system performance and reliability.
Write and maintain scripts and automation logic for triggers, workflows, process builders, and Flow to enhance platform functionality.
Implement and manage security controls, access permissions, and user roles within Salesforce to ensure data privacy and compliance with institutional security policies.
Monitor and optimise the performance of Salesforce applications, identifying and resolving bottlenecks and issues as they arise.
Maintain detailed documentation of configurations, customisations, and development work to facilitate troubleshooting, auditing, and knowledge sharing.
Collaborate with cross-functional teams, including IT support, business analysts, and stakeholders, to gather requirements and ensure that the solutions align with business objectives.
Work as a key part of a wider agile team, participating in team-based development, sprint planning, testing, and deployment activities.
Provide training and support to end-users and administrators to ensure they can effectively use and manage Salesforce applications.
Bachelor’s degree in computer science, information technology, or a related field (or equivalent work experience).
Strong knowledge of Salesforce architecture, modules, and development tools.
Proficiency in Apex, Visualforce, Lightning Web Components, and other Salesforce scripting languages.
Experience with web technologies (HTML, CSS, REST, SOAP) and integration techniques.
Knowledge of Salesforce processes, best practices, and IT service management (ITSM) principles.
Strong problem-solving and analytical skills.
Excellent communication and teamwork skills.
Salesforce certifications (e.g., Platform Developer I/II, Administrator) are a plus.
For more information regarding the role please view the job description here.
Applications close at 00:01am of the closing date listed. We reserve the right to close this vacancy early if we receive sufficient applications. If you are interested in this role, please submit your application as early as possible.
