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Senior Subsidence Specialist

Trinity Claims -
Tonbridge

Quick apply

Job details

£45,000 - £50,000 a year

Benefits

Free parking
On-site gym
Annual leave
On-site parking

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Customer service
Stakeholder liaison
Cost control
Insurance claims handling experience
Analysis skills
Continuous improvement
Risk management
Customer interaction
Fraud prevention and detection
Leadership
Certificate in Insurance

Full job description

About us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful links:

Trustpilot ¦ Glassdoor

About the role:

To take technical ownership of complex ground movement claims (subsidence, heave, landslip), ensuring accurate diagnosis, consistent policy application and effective claim progression.

The role is responsible for delivering fair customer outcomes while maintaining strong control of indemnity spend, supplier performance and claim lifecycle. Acting as a senior technical authority, the postholder will support colleagues, challenge external experts and drive efficient, evidence-based decision making.

This is a hands-on role requiring end-to-end management of claims from notification through to settlement, repair or repudiation.

Key Responsibilities:

Claim Ownership & Technical Decision Making

Manage complex and high-value ground movement claims from start to finish

Diagnose cause of damage using technical evidence (engineering reports, monitoring, drainage investigations, etc.)

Distinguish between insured and non-insured causes

Make clear, evidence-based decisions (acceptance, partial acceptance, repudiation)

Ensure all decisions are well-documented and audit-ready

Investigation & Repair Strategy

Define proportionate investigation strategies and avoid unnecessary delays

Determine appropriate use of monitoring and further investigations

Review and challenge recommendations for repairs and mitigation works

Ensure timely mitigation to prevent further damage

Agree practical, cost-effective repair solutions

Supplier Management

Manage and challenge external suppliers (engineers, adjusters, contractors)

Critically review reports and ensure clear, outcome-focused recommendations

Monitor supplier performance against SLAs and cost expectations

Address delays, poor quality outputs and unnecessary spend

Indemnity & Cost Control

Review and approve repair scopes and variations

Maintain accurate reserves and control claim spend

Identify and reduce indemnity leakage and duplication

Ensure costs relate only to insured damage

Governance & Compliance

Apply policy wording accurately and consistently

Ensure compliance with FCA requirements and internal standards

Maintain clear audit trails and documentation

Support complaint handling and regulatory referrals

Identify potential fraud indicators

Customer & Stakeholder Management

Communicate technical information clearly to customers

Manage expectations on claim progress and outcomes

Handle challenging conversations with confidence

Work collaboratively with internal stakeholders and provide expert input

Leadership & Capability Development

Act as a technical escalation point for complex claims

Coach and support colleagues to improve technical capability

Contribute to training materials, standards and best practice

Continuous Improvement

Identify opportunities to improve claim processes and reduce delays

Support development of supplier frameworks and technical standards

Provide insight into claim trends and areas of risk

Key Requirements:

Proven experience (minimum 3 years) managing UK subsidence/ground movement claims
Strong understanding of structural movement, drainage and soil behaviour

Ability to interpret technical reports and investigation data

Experience managing repair scopes and claim costs

Strong analytical and decision-making skills
Make claim decisions within delegated authority
Approve or challenge supplier recommendations and repair strategies
Recommend settlement approach (repair, cash, repudiation)
Escalate complex or high-risk cases where required

Professional Qualifications

Cert CII, Dip CII or working towards (or equivalent experience)
Relevant technical or professional qualifications (e.g. surveying, engineering, construction) desirable

In return, we can offer you:

Basic Salary £45,000-50,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

On-site gym
Free on-site parking
Free on-site breakfast bar
Complimentary on-site snacks and soft drinks
Discretionary performance related bonus
An extra day's holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

#INDCCC

Quick apply

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