Fm maintenance engineer Work, Jobs in Biddulph, Sts (with Salaries)

Out of hours Contact Centre Supervisor
MetroRod Ltd —Macclesfield
- £29,187 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
13d
Digital Customer Experience Administrator - FTC
MetroRod Ltd —Macclesfield
- £27,839 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Digital Customer Experience Administrator
MetroRod Ltd —Macclesfield
- £27,839 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Mechanical Maintenance Engineer
Pinnacle Group —Stoke-on-Trent
- £38,000 - £42,000 a year
- Full-time
- University
- Mechanical knowledge
- School
- Annual leave
- Employee assistance programme
Quick apply
FM Maintenance Engineer (Mechanical)
Serco Plc —Uttoxeter
- £38,814 a year
- Full-time
- Communication skills
- Employee assistance programme
Mobile Contract Supervisor
BAM UK & Ireland —Manchester
- Monday to Friday
- Customer service
- Presentation skills
- Plumbing
Service Delivery Manager
OCS Group —Manchester
- Team management
- Computer skills
- Training & development
Quick apply
Technical Assurance Manager - Electrical (Authorised Electrical Engineer)
BAM UK & Ireland —Salford
- Monday to Friday
- Microsoft Word
- Engineering
- Continuous improvement
AutoCAD Drainage Survey Specialist
MetroRod Ltd —Macclesfield
- £32,000 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
HVAC Engineer
Sodexo —Wythenshawe
- £42,359.67 a year
- Full-time
- Hospital
- Engineering
- Employee assistance programme
Quick apply
2d

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Digital Customer Experience Administrator - FTC
MetroRod Ltd —Macclesfield
Working closely with customers, franchisees, engineers, and internal departments, you will play a vital role in monitoring digital customer portals, supporting…
£27,839 a year
Quick apply

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Out of hours Contact Centre Supervisor

MetroRod Ltd -
Macclesfield

Quick apply

Job details

Permanent | Full-time
£29,187 a year
13 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Supervising experience
Leadership
Team motivation leadership
Communication skills

Full job description

Out of hours (OOH) Contact Centre Supervisor
Metro Rod LTD
Full time, permanent
40 hours per week
£29,187.00 per year

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance, and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

The role:

We’re looking for a proactive Out of Hours Contact Centre Supervisor to take ownership of operational delivery across our Weekend, Evening and Night teams.

This is a hands-on operational role where you’ll be responsible for keeping jobs moving, protecting service levels and stepping in quickly when issues arise. You’ll monitor live workloads, identify jobs at risk of delay or cancellation and work closely with franchisees, engineers and internal teams to keep service on track.

What you’ll be doing:

Taking ownership of Out of Hours operational performance and service delivery
Monitoring live jobs and SLA performance, intervening before issues become service failures
Identifying jobs at risk of delay or cancellation and driving them through to resolution
Reducing unnecessary customer chases through proactive job management
Managing operational escalations, service failures and high-risk issues
Working closely with franchisees, engineers and internal teams to maintain service continuity
Leading and supporting our Weekend, Evening and Night Contact Centre teams
Monitoring team productivity, quality and performance against KPIs
Coaching and developing team members to improve performance
Supporting the on-call escalation rota and major incidents when required

What we’re looking for:

You’ll already have supervisory or team leadership experience within a contact centre or similarly fast-paced operational environment.

More importantly, you’ll be someone who takes ownership. You’ll be comfortable making decisions under pressure, prioritising competing issues and spotting problems before they escalate.

You’ll need strong communication and people-management skills, a good understanding of KPIs and service levels, and a proactive approach to getting things done.

You’ll be:

Proactive and accountable – taking ownership and seeing issues through
Calm under pressure – able to prioritise and make confident decisions
Organised and adaptable – comfortable managing changing operational demands
A strong communicator and leader – able to motivate your team and work effectively with others
Customer and solutions focused – always looking for the best outcome

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Quick apply

Refine Your Search

fm maintenance engineer jobs in biddulph, sts

Out of hours Contact Centre Supervisor

Digital Customer Experience Administrator - FTC

Digital Customer Experience Administrator

Mechanical Maintenance Engineer

FM Maintenance Engineer (Mechanical)

Mobile Contract Supervisor

Service Delivery Manager

Technical Assurance Manager - Electrical (Authorised Electrical Engineer)

AutoCAD Drainage Survey Specialist

HVAC Engineer

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