Helpdesk manager Work, Jobs in Biddulph, Sts (with Salaries)

Helpdesk Supervisor
Sodexo —Stoke-on-Trent
- £14.64 an hour
- Full-time
- Microsoft Word
- Management
- Hospital
- Annual leave
- Employee assistance programme
Quick apply
2d
OOH Night Service Co-Ordinator
ISS Facility Services —Stoke-on-Trent
- Night shift
- Microsoft Excel
- Organisational skills
- Communication skills
Quick apply
2nd Line Support Consultant
BCN Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
22h
IT Support Engineer
Chapel-en-le-Frith High School —Chapel en le Frith
- £32,347 - £34,317 a year
- Full-time
- Budgeting
- In-person
- School
- Sick pay
Quick apply
7d
1st Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
14d
Service Delivery Manager
OCS Group —Manchester
- Team management
- Computer skills
- Training & development
Quick apply
IT Infrastructure Support Technician
BSW Group —Stoke-on-Trent
- Full-time
- In-person
- Communication skills
- Employee discount
Quick apply
10d
Maintenance Operative
Bridge Oak —Crewe
- £13.55 an hour
- Weekend availability
Quick apply
10d
Fleet Administration Manager
Stobart —Warrington
- Full-time
- Supervising experience
- Team management
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
3d
Workforce Systems Lead
The Christie NHS Foundation Trust —Manchester
- £39,959 - £48,117 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
6d
Operational Delivery Administrator Technical
ISS Facility Services —Stoke-on-Trent
- Microsoft Excel
- Organisational skills
- Communication skills
Quick apply
Lead Caretaker
Prospere Learning Trust —Wythenshawe
- £29,064 - £32,061 a year
- Full-time
- Organisational skills
- Leadership
- School
- Annual leave
- Employee assistance programme
Property Services Administrator
Creative Support —Stockport
- Up to £13.40 an hour
- Full-time
- Databases
Distribution Site Technician - Stoke-on-Trent
City Facilities Management (UK) —Stoke-on-Trent
- Full-time
3d
Laboratory Manager
Avantor —Macclesfield
- Full-time
- Laboratory experience
- Continuous improvement
- Organisational skills
3d
Mechanical Maintenance Engineer
Pinnacle Group —Stoke-on-Trent
- £38,000 a year
- Full-time
- University
- Mechanical knowledge
- School
- Annual leave
- Employee assistance programme
Quick apply

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OOH Night Service Co-Ordinator
ISS Facility Services —Stoke-on-Trent
Act as the first point of contact for client calls and emails, logging and processing requests accurately and promptly.
Quick apply

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helpdesk manager jobs near biddulph, sts

Helpdesk Supervisor

Sodexo -
Stoke-on-Trent

Quick apply

Job details

Full-time
£14.64 an hour
2 days ago

Benefits

Cycle to work scheme
Annual leave
Employee assistance programme
Employee discount
Transport links
Life insurance

Qualifications

Microsoft Word
Management
Maximo
Computer literacy
Complaint handling
Patient service
Supervising experience
Staff training
Data entry
Recruiting
Risk assessment
Training & development

Full job description

Job Introduction

Job Description

Healthy outcomes start with positive patient experiences.

40.25 Hours a Week / 4 On 4 Off / 10am - 10pm
£14.64 per hour
Uniform Provided / Access to Blue Light Card / Sodexo Benefits
20 Days Holidays Per Year +Bank Holidays
Location is: Royal Stoke Hospital

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: ST4 6QG

Please take the time to read the attached job description

Job Introduction

Healthy outcomes begin with great patient experiences.

As an Helpdesk Supervisor at Sodexo, based in Royal Stoke Hospital, you’ll play a key role in delivering a seamless and supportive experience for patients and visitors. You’ll be highly organised, an excellent communicator, and thrive in a dynamic healthcare environment. Our hospitals rely on skilled helpdesk professionals like you to keep things running smoothly behind the scenes. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your way.

What you’ll do:

Gain and maintain knowledge of hospital layout, service standards, equipment, and systems (e.g. Carps, Traczo, Maximo).
Manage workforce administration including payroll updates via Pro WFM, annual leave, sickness, and exception handling.
Recruit, onboard, train, and deliver mandatory monthly training and staff huddles.
Carry out, review, and update risk assessments while promoting a safe working environment.
Operate the Helpdesk in line with Trust policies, procedures, and service standards, implementing service improvements where required.
Handle task allocation, data input, call logging, and ensure response times and requests meet service level agreements.
Communicate effectively with staff, managers, patients, and relatives, including managing complaints and difficult or emotional situations.
Maintain professional working relationships, attend meetings, complete records, and support service continuity by assisting colleagues as needed.

What you bring:

Supervisory experience
Act as an ambassador for the company values at all times.
Work effectively as part of a team to support and develop service delivery.
IT literate with working knowledge of Microsoft Word, Excel, and Outlook.
Deliver excellent customer service, including confident and professional complaints handling.
Demonstrate initiative and adapt quickly to change in a fast-paced environment.
Maintain strict confidentiality and handle sensitive information appropriately.
Communicate effectively with strong listening and interpersonal skills.
Show high levels of accuracy, attention to detail, and self-motivation.
Works well under pressure.

What we offer:

Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

Mental health and wellbeing resources
Employee Assistance Programme (including financial/legal advice & personal support)
Free health & wellbeing app with 24/7 virtual GP access
Discounts on high street brands for you and your family
Salary finance tools and financial wellbeing resources
Retirement savings plan and life insurance
Full training and protective uniform provided.
Opportunities to gain experience through learning and development.
Cycle to Work scheme & volunteering opportunities.
Flexible working and a dynamic team environment
Competitive pay

Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.

We may close this advert early if we receive a high number of applications — so don’t wait!

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.

Quick apply

Refine Your Search

helpdesk manager jobs in biddulph, sts

Helpdesk Supervisor

OOH Night Service Co-Ordinator

2nd Line Support Consultant

IT Support Engineer

1st Line Support Analyst

Service Delivery Manager

IT Infrastructure Support Technician

Maintenance Operative

Fleet Administration Manager

Workforce Systems Lead

Operational Delivery Administrator Technical

Lead Caretaker

Property Services Administrator

Distribution Site Technician - Stoke-on-Trent

Laboratory Manager

Mechanical Maintenance Engineer

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