Customer service supervisor Work, Jobs in Billericay, Ess (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
HELPDESK TEAM LEADER/MEMBER
Riviera Networks —Wickford North
- £26,000 - £36,000 a year
- Full-time
- CRM software
- Azure
- Management
Quick apply
12d
Bar Supervisor
Bar - The Cube London —London
- Up to £35,000 a year
- Weekend availability
- Bar
- English
- Leadership
Quick apply
Assistant Store Manager - Canary Wharf
Chisholm Hunter Ltd —London
- Full-time
- Management
- Retail management
- Retail sales
Quick apply
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Customer Services Team Leader
Eastlight Community Homes —Braintree
- £38,333 a year
- Full-time
- Customer service
- Leadership
- Annual leave
3d
Security Supervisor
PROception —London
- Full-time
- Leadership
Quick apply
1d
Retail Supervisor
Toolstation —Romford
- £14.15 an hour
- Full-time
- Employee discount
11d
Assistant Store Manager Bromley
Chisholm Hunter Ltd —Bromley
- From £28,000 a year
- Full-time
- Management
- Retail management
- Retail sales
- Employee discount
Quick apply
Aftersales Supervisor
Brayley —Thurrock
- Full-time
- Referral programme
Quick apply
Retail Supervisor
Nisbets —London
- £32,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Employee discount
9d
People & Service Team Leader
River Island —Grays
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Sales - Holding Supervisor
New Look —Grays
- Part-time
- Microsoft Word
- Communication skills
12d
Customer Support Supervisor
OpenTable —London
- Weekend availability
- Hospitality
- Analysis skills
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
5d
Supervisor
Honi Poke —London
- £13.00 - £13.50 an hour
- Full-time
- Hospitality
- Leadership
- Café
- Employee assistance programme
- Employee discount
Quick apply
Assistant Store Manager
Vision Express —Greenhithe
- Up to £350 a week
- Leadership
- Annual leave
- Employee assistance programme
11d
Team Leader
Card Factory —Welling
- £13 an hour
- Leadership
Food and Beverage Team Leader
Rivenhall Oaks Golf Centre —Witham
- £13.15 an hour
- Part-time
- Hospitality
- Team management
- Organisational skills
- Free parking
- Employee discount
Quick apply
4d
Customer Service Supervisor
Booker Group —London
- Customer service
- Supervising experience
- Team management
- Employee assistance programme
- Employee discount
Quick apply
5d
Store Supervisor - Braintree
Skechers USA Ltd —Braintree
- Leadership
- Communication skills
Quick apply

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customer service supervisor jobs near billericay, ess

Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

customer service supervisor jobs in billericay, ess

Customer Experience Team Leader

HELPDESK TEAM LEADER/MEMBER

Bar Supervisor

Assistant Store Manager - Canary Wharf

Office Team Leader

Customer Services Team Leader

Security Supervisor

Retail Supervisor

Assistant Store Manager Bromley

Aftersales Supervisor

Retail Supervisor

People & Service Team Leader

Sales - Holding Supervisor

Customer Support Supervisor

Supervisor

Assistant Store Manager

Team Leader

Food and Beverage Team Leader