We are looking for a talented IT Support Associate to join our team in Systems/Information Technology for Cummins Darlington, County Durham, United Kingdom.
This is an exciting opportunity for a recent graduate or early-career professional with a passion for technology ,_ _problem solving , software development, business systems, and digital innovation. Working alongside experienced IT professionals ,_ _you will support critical manufacturing and supply chain business operations while developing the technical, analytical ,_ _and business skills needed to build a successful career within enterprise technology ._ _You will gain hands-on experience with industry-leading applications , data analytics ,_ _automation platforms, and emerging Artificial Intelligence technologies that support operational excellence across the Cummins Darlington Campus.
Working onsite – Monday to Friday 9.00am to 5.00pm (with flexibility)
The compensation for this role is aligned with a local bargained or unionized agreement.
In this role, you will make an impact in the following ways:
- Provide application and technology support for business-critical systems that enable Manufacturing, Supply Chain, Engineering, and Plant Operations across the Cummins Darlington Campus.
- Learn, support, and develop expertise in key enterprise applications including Oracle E-Business Suite (ERP), Dassault Manufacturing Execution System (CMES), and Microsoft Power Platform (Power BI, Power Apps, Power Automate), working alongside experienced team members to deliver business solutions and operational improvements.
- Investigate and resolve application, data, integration, and system-related issues by applying structured problem-solving techniques and collaborating with senior team members to deliver timely and effective solutions.
- Partner with business stakeholders to understand operational challenges, analyze requirements, and identify opportunities to improve processes, efficiency, quality, and user experience through technology solutions.
- Support the design, development, testing, deployment, and continuous enhancement of business applications, reports, workflows, and digital solutions.
- Contribute to digital transformation initiatives by helping deliver automation, analytics, reporting, and process improvement solutions using modern technologies such as Microsoft Power Platform and Artificial Intelligence tools.
- Assist in gathering and translating business requirements into solution designs, test scenarios, functional specifications, and successful technology implementations.
- Develop and maintain support documentation by creating, updating, and improving process documentation, work instructions, and technical standards to promote consistency and operational excellence.
- Participate in root cause analysis, continuous improvement, and innovation activities by identifying recurring issues and recommending sustainable solutions that deliver measurable business value.
- Collaborate with local and global business teams, IT specialists, vendors, and project teams to support technology projects, application enhancements, and strategic business initiatives.
- Build technical and functional expertise in enterprise systems and emerging technologies while developing into a trusted IT Applications Analyst supporting digital transformation across Manufacturing and Supply Chain operations.
To be successful in this role you will need the following:
- IT Degree in Computer Science, Information Technology, Software Engineering, Data Analytics, Information Systems, Engineering, or a related discipline.
- Experience in an IT support or applications-focused role, with an interest in software, business systems, coding, and application support rather than hands-on hardware maintenance.
- Strong analytical and problem-solving skills, with the ability to make sound decisions, troubleshoot technical issues, and identify effective solutions in a fast-paced environment.
- Interest in software development, business systems, digital technologies, data analysis, automation, or process improvement.
- Understanding of business applications, databases, systems integration, software testing, or programming concepts gained through education, internships, projects, or work experience.
- Excellent communication and collaboration skills, with the ability to work effectively with end users, technical teams, and business stakeholders while clearly conveying technical information to different audiences.
- Proactive and accountable approach to work, demonstrating initiative, ownership, and the ability to manage priorities while delivering high-quality support and meeting commitments.
- Business awareness and stakeholder focus, with the ability to understand broader business processes, balance stakeholder needs, and contribute to continuous improvement through effective teamwork and customer-focused service.
- Interest in Manufacturing, Supply Chain, Digital Transformation, Artificial Intelligence, and the application of technology to solve real business challenges.
Education/ Experience:
- Bachelor's Degree in Computer Science, Information Technology, Software Engineering, Information Systems, Data Analytics, Engineering, or a related discipline preferred.
- Requires relevant work experience or specialized skills obtained through education, training or on-the-job experience.
- Demonstrated ability to learn new technologies quickly and apply analytical thinking to solve business and technical challenges.
Job Systems/Information Technology
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Office
ReqID 2433372
Relocation Package No
100% On-Site Yes
Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.
