desktop support technician Work, Jobs in billingham (with Salaries)

IT Support Technician VA2746
Anabas —Darlington
- £27,000 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
8d

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IT Support Technician VA2746

Anabas -
Darlington

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Job details

Permanent | Full-time
£27,000 a year
8 days ago

Qualifications

Desktop support
Azure
Software troubleshooting
Customer service
ITIL
IT support
SharePoint
IT
Communication skills
Active Directory
Intune

Full job description

Darlington (with occasional travel)
Full-time | Permanent 40 Hrs a week Monday to Friday.

About the Role

We are looking for a proactive and customer-focused IT Support Technician to join our IT team. This role is a blend of hands-on device provisioning and lifecycle management alongside core systems support, ensuring our users are equipped, connected, and supported to work effectively across multiple locations.

You will play a key role in maintaining endpoint devices, supporting Microsoft 365 services, and delivering a high-quality support experience across the business.

Key Responsibilities

Device Provisioning & Lifecycle Management

Build, configure, and deploy laptops, mobiles, and other endpoint devices using standardised processes
Manage device onboarding/offboarding, including user setup, asset allocation, and secure decommissioning
Maintain device compliance using endpoint management tools (e.g. Intune or equivalent)
Ensure timely patching, updates, and adherence to security policies
Track and manage IT assets, maintaining an accurate inventory and audit trail
Support hardware troubleshooting, repairs, and warranty processes

IT Support & Systems Administration

Provide 1st/2nd line support for users across desktop, mobile, and cloud services
Troubleshoot issues relating to:
- Microsoft 365 (Exchange Online, Teams, SharePoint)
- Authentication and access (Entra ID / Active Directory)
- Network connectivity and peripherals
Manage user accounts, permissions, and access requests in line with security policies
Support shared services including printers, meeting room tech, and collaboration tools
Assist with monitoring system performance and resolving incidents

Service Delivery & Continuous Improvement

Log, manage, and resolve tickets within agreed SLAs
Contribute to documentation, SOPs, and knowledge base articles
Identify recurring issues and suggest improvements or automation opportunities
Support IT projects such as system upgrades, migrations, and new technology rollouts
Work closely with the wider IT team to maintain a stable and secure IT environment

Skills & Experience

Essential

Experience in an IT support role (Service Desk or Desktop Support)
Strong knowledge of Windows devices and Microsoft 365
Experience with device provisioning and endpoint management (e.g. Intune, Autopilot, or similar)
Good troubleshooting skills across hardware, software, and user issues
Excellent communication and customer service skills
Ability to prioritise workload and manage competing demands

Desirable

Experience with Azure / Entra ID and Conditional Access
Knowledge of ITIL or structured service management practices
Exposure to security controls such as MFA, device compliance, or DLP
Experience supporting multi-site environments

What Were Looking For

A hands-on, reliable team player with a strong attention to detail
Someone who takes ownership of issues and follows through to resolution
A continuous improvement mindset with an interest in modern IT management practices
A professional approach to working with users at all levels of the business

Why Join Us

Opportunity to work in a modern, cloud-first IT environment
Exposure to enterprise tooling (M365, endpoint management, security controls)
Involvement in ongoing IT improvement and transformation initiatives
Supportive team environment with opportunities for development

How to Apply

If youre passionate about technology and delivering excellent user support, wed love to hear from you.

Apply Now

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