Helpdesk team leader Work, Jobs in Bilston, Wmd (with Salaries)

Customer Helpdesk Manager
Trades 247 —Darlaston
- £37,500 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
7d
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Mentoring
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
8h
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
14d
Maintenance Assistant
Equans —West Bromwich
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Property Operations Lead - Helpdesk Delivery
Poundland —Walsall
- Management
- Organisational skills
- Free parking
- Employee discount
23h
People Data Administrator
Serco Group —Solihull
- £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Human resources
- Annual leave
- Employee discount
Shift Maintenance Assistant
Equans —Smethwick
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
HR Specialist
BBC —Birmingham
- Up to £53,000 a year
- Full-time
- Hybrid work
- Human resources
- AI
6d
Shift Electrical Engineer
Equans —Smethwick
- Full-time
- Annual leave
- Employee assistance programme
Electrical Craftsperson
Equans —Birmingham
- Full-time
- Annual leave
- Employee assistance programme
14d
Electrical Engineer
Equans —Smethwick
- Full-time
- Annual leave
- Employee assistance programme
Senior Manager - IFRS 9 Accounting and Controls
HSBC Global Services Limited —Birmingham
- Full-time
- Accounting
1d
Data Consultant - FTC
TELESOFT LLC DBA CALERO —Cannock
- Master's degree
- Accounting
- Human resources
Quick apply
7d
Head of Cross-sell & Early Engagement, Unsecured Lending (Acquisition)
HSBC Global Services Limited —Birmingham
- Full-time
- Driving
6d
Senior Legal Counsel- Unsecured Lending
HSBC Global Services Limited —Birmingham
- Full-time
- AI
- Banking
12d
Mechanical Craftsperson
Equans —Birmingham
- Full-time
- Maintenance
- Mechanical knowledge
- Annual leave
- Employee assistance programme
14d
Mechanical Engineer
Equans —West Bromwich
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Data Scientist
HSBC Global Services Limited —Birmingham
- Full-time
- SQL
- Machine learning
- Python
5d
Shift Mechanical Engineer
Equans —Smethwick
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Senior Financial Control Manager - WPB
HSBC Global Services Limited —Birmingham
- Full-time
- Leadership
- Banking
1d

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Customer Helpdesk Manager

Trades 247
Darlaston

Quick apply

Job details

Permanent | Full-time
£37,500 a year
7 days ago

Benefits

Free parking
Annual leave
Company pension
Sick pay

Qualifications

Management
Customer service
Facilities management
Help desk

Full job description

Trades247 is growing, and we're looking for a Customer Helpdesk Manager to lead the team that keeps our customers happy, day and night.

We're a 24/7 trades business, and our customer helpdesk is at the heart of how we deliver a great experience, whatever time our customers get in touch. We're now looking for an experienced Team Leader or Manager to take charge of our helpdesk team of 6 (and growing), own the rota that keeps cover running around the clock, and build a customer journey that's genuinely market-leading. This is primarily a Monday–Friday, 8am–5pm role, You will own the 24/7 rota and be the first point of contact if cover is ever needed, but you won't be working nights yourself.

What you'll be doing

Leading, coaching and developing our customer helpdesk team, currently 6 people and growing as the business expands.
Owning the 24/7 helpdesk rota and being the first point of contact should cover be needed.
Owning the end-to-end customer experience – every call, email and job logged, and every customer looked after.
Designing and delivering a customer journey strategy that sets us apart from the competition.
Managing day-to-day operations using our Job Logic system, keeping response times and service levels on track.
Reporting on performance and driving continuous improvement across the team.

What we're looking for

At least 3 years' Team Leader or Management experience, ideally within Facilities Management or a similar sector.
A track record of managing a customer service or helpdesk team, ideally with experience owning rota/shift cover for a round-the-clock operation.
Experience with the Job Logic system is preferred, but not essential.
A proactive, hands-on leader who's as comfortable coaching a team as they are shaping strategy.
You'll need to be able to work from our offices near Wolverhampton.

What's on offer

A salary of circa £37,500, dependent on experience.
A genuine Monday to Friday, 8am–5pm working pattern – no regular nights or weekends.
A company pension scheme, with employer contributions to help you plan for the future.
28 days' paid annual leave (inclusive of bank holidays) – a clear, guaranteed entitlement to properly switch off and recharge.
The full range of statutory employee protections – sick pay, parental leave and more – delivered by a stable, well-run employer.
The chance to build and shape a growing team, and genuinely influence the customer experience of a scaling business.

Sound like you? We'd love to hear from you – apply today.

*No agencies at this stage please

Pay: £37,500.00 per year

Benefits:

Company pension
Free parking
Sick pay

Experience:

Facilities management: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk team leader jobs in bilston, wmd

Customer Helpdesk Manager

Helpdesk Team Leader

Helpdesk Team Leader

Maintenance Assistant

Property Operations Lead - Helpdesk Delivery

People Data Administrator

Shift Maintenance Assistant

HR Specialist

Shift Electrical Engineer

Electrical Craftsperson

Electrical Engineer

Senior Manager - IFRS 9 Accounting and Controls

Data Consultant - FTC

Head of Cross-sell & Early Engagement, Unsecured Lending (Acquisition)

Senior Legal Counsel- Unsecured Lending

Mechanical Craftsperson

Mechanical Engineer

Data Scientist

Shift Mechanical Engineer

Senior Financial Control Manager - WPB

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