Job Advert
Role: Centre Executive
Location: Reading & Brighton
Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours)
Reporting to: Head of Customer Experience
Who are we?
NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres.
We’ve been going from strength to strength for 25 years to cement our position as ‘The Property Manager for the New Economy’. We’re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market.
What are our values?
Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.
The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people.
Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are.
What will you do?
The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the Head of Customer Experience, the Centre Executive plays a pivotal role in the centre’s commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space.
We want someone exceptional who can focus on:
Customer Service & Customer Relations
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Provide exceptional customer service, ensuring high levels of satisfaction and retention.
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Conduct professional, welcoming tours, managing the process from initial engagement through to successful negotiations to secure new business.
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Cultivate strong customer relationships through regular communication, events and proactive service.
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Promptly resolve customer complaints, striving to exceed satisfaction expectations.
Operations Management
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Oversee the daily operations of the centre, including opening, closing, and upholding service and cleanliness standards.
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Ensure health and safety compliance, maintaining necessary certifications and addressing issues promptly.
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Manage facility requirements, including repairs and routine maintenance, to maintain an inviting environment.
Sales and KPI Target Leadership
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Assist the General Manager by driving sales efforts within the centre to achieve monthly and quarterly revenue and occupancy targets.
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Manage the performance and sales activity of revenue sources beyond fixed office space ("fast cash").
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Implement targeted sales strategies to achieve KPIs for fast cash and maximise revenue opportunities.
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Track, analyse, and report sales and operational performance and KPIs to the Head of Customer Experience, continually identifying opportunities for improvement.
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Partner with marketing to execute local campaigns focused on co-working and M&E, increasing visibility, demand, and community engagement.
Supervisory Role to Centre Operations Assistants
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Ensure the centre operates in line with company policies, procedures and processes
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Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
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Escalate identified issues and risks to the Head of Customer Experience
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Working with Centre Operations Manager and Compliance to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation.
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Validating customer identification to ensure adherence to AMLR policy
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Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy
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Complete all mandatory training modules annually: - Data Protection Awareness, Healthy Working, Fire Safety Plus, Health & Safety Induction , Whistleblowing, Cyber Security, Fraud Prevention, Anti Money Laundering , Anti Bribery and Code of Conduct.
Financial Management
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Support the General Manager in overseeing P&L for the centre, working to meet financial targets and maintain cost-efficiency.
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Assist with budget forecasting, customer reporting, and financial planning in collaboration with the Head of Customer Experience
Policy & Compliance
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Comply with all company policies, including GDPR, anti-bribery, and AML requirements.
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Ensure all customer agreements are properly documented, maintaining accurate compliance records.
Heath & Safety
To have an understanding and work to policies relating to statutory H&S obligations
Training - Complete all mandatory training modules annually: -
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Anti-Bribery Fundamentals
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Anti-Money Laundering: Know your Risk
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Code of Conduct
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Cyber Security: Journey to Safety
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ErgoWize Assessment
- Environmental Awareness: A Global Outlook
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Fire Safety Awareness
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GDPR: A Practical Overview for All Staff
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Legionella
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Understanding Fraud: Identify and Prevent Workplace Fraud
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Whistleblowing
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Working with the Modern Slavery Act UK
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An Introduction to Unconscious Bias
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Sexual Harassment: A Practical Overview
Stakeholders
Clients
Prospects
Customers
Colleagues in all departments
Newable Group Boards
Knowledge/Experience
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Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and CRM software.
Qualifications
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Minimum Grade C in English and Math’s (or equivalent)
Key skills/behaviours required for this role:
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Strong commercial and sales acumen with a proven record in revenue generation within a customer-facing environment.
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Excellent communication, problem-solving, and supervisory abilities.
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Demonstrated experience in customer service management, facility operations, or a similar supervisory role.
Qualities
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Resilient, adaptable, and proactive, with a positive "can-do" approach.
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Ability to remain calm under pressure, make sound decisions, and act as a role model for the team.
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Strong organisational skills, with attention to detail and a commitment to upholding high standards.
What will we offer you?
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£32,000 to £35,000 per annum
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33 days Annual Leave (including Bank Holidays)
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Birthday Off
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Volunteering Days
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Discounted Private Medical Insurance Cover
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Life Assurance
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Income Protection Insurance
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Payroll Giving
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Cycle Scheme
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NEST Pension Scheme
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Employee Assistance Programme
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Annual Flu Jabs
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Eye Tests
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Training Support Package
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Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
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Annual Professional Membership Subscription
NewFlex is an equal opportunities employer.
This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications.
