it service manager Work, Jobs in binfield, brk (with Salaries)

IT Support Services Agent
QinetiQ —Farnborough
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee discount
Project Manager, IRT
ICON Plc —Reading
- Full-time
- Project management
- Bachelor's degree
- Travel
- Annual leave
- Work from home
IT Service Delivery Manager
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Project management
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
Area ICS Manager (IT) | High Wycombe (United Kingdom) | Full-time (40 Hours) | Permanent
The Church of Jesus Christ of Latter-day Saints —High Wycombe
- Full-time
- English
- Master's degree
- Bachelor's degree
Head of IT Service Management
SNG (Sovereign Network Group) —Basingstoke
- £80,000 - £98,000 a year
- Full-time
- IT
- Communication skills
9d
IT Environments Manager
NPL —Middlesex
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
5d
Workplace Technology Manager
PEXA Group —Thame
- £70,000 - £80,000 a year
- Hybrid work
- Management
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
2d
Technology Manager
SSE —Reading
- £66,100 - £99,100 a year
- Full-time
- DevOps
- IT
- Leadership
- Employee discount
- Gym membership
6d
Technology Delivery Specialist
Wokingham Borough Council —Wokingham
- £52,414 - £57,870 a year
- Full-time
- Project management
- Annual leave
- Employee assistance programme
Safeguarding Data Analyst & Administrator
Safeguarding —Crowthorne
- Part-time
- Data analysis skills
- IT
- School
2d
IT Trust Manager
Class Technology Solutions Ltd —Slough
- £40,000 - £45,000 a year
- Full-time
- Azure
- IT
- School
Quick apply
IT Infrastructure Engineer up to £36,000 per annum, plus car allowance
APCOA PARKING (UK) LTD —Uxbridge
- Up to £36,000 a year
- Weekend availability
- Computer networking
- IT
- Employee discount
Quick apply
Senior Product Owner
cinch —Hook
- £65,000 - £72,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Negotiation
- Employee assistance programme
Quick apply
4d
Technology Project Manager
Wokingham Borough Council —Wokingham
- £46,142 - £51,357 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
11d
Implementation Manager
Five Guys UK —London
- £55,000 - £65,000 a year
- SharePoint
- Restaurant
- Employee discount
Operations Manager (IT, Facilities & Fleet)
Rainbow Trust Children's Charity —Leatherhead
- Up to £40,000 a year
- Microsoft Excel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
5d
Head of IS Engineering (Amazon Connect)
Centrica —Windsor
- Hybrid work
- AWS
- Travel
Senior Programme Manager
QinetiQ —Farnborough
- Full-time
- Employee discount
Technical Account Manager
Delinea —Bracknell
- Full-time
- Azure
- Sales
- Windows
- Employee assistance programme
- Life insurance

I want to receive the latest job alerts for it service manager in binfield, brk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Services Agent

QinetiQ -
Farnborough

Apply Now

Job details

Permanent | Full-time

Benefits

Private dental insurance
Company pension
Private medical insurance
Employee discount

Qualifications

ITIL Certification
Azure
Windows
Microsoft Office
IT support
Communication skills
Active Directory

Full job description

Job Title:
IT Support Services Agent

Location:
Farnborough, England, United Kingdom

Role Type:
Permanent – Full Time

Package: Competitive Salary + Benefits
Role ID: SF19815

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as an IT Support Services Agent at our Farnborough site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role
As an IT Support Services Agent, you will be responsible for providing first-line technical support for the organisation’s internal users, across both legacy on-premise and modern Azure/cloud-based environments.

Day-to-day, you’ll respond to incidents, service requests, and general IT queries with a focus on high-quality, customer-centric service delivery.

Your responsibilities will include:
Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests
Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented
Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate
Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate
Providing clear, friendly, and professional communication to users of varying technical ability
Documenting steps taken to resolve issues, contributing to the knowledge base where applicable

Essential experience of the IT Support Services Agent

Excellent communication and interpersonal skills with a customer-focused empathetic approach
The ability to work independently and as part of a team
Previous experience working in an IT support or helpdesk role
Working knowledge of Microsoft Windows and Office 365
Working knowledge of Active Directory / Azure AD account administration
The ability to follow documented procedures and contribute to knowledge articles

Essential qualifications for the IT Support Services Agent:
ITIL Foundation v4 certification (or willingness to obtain) is desirable

This role is 37 hours per week based at Farnborough and is fully on-site. You will also be required to partake in an on-call rotation providing after-hours support in line with business requirements

Farnborough

At our Farnborough site exciting work takes place at our state-of-the-art facility, with high-energy laser technologies, our 5m pressurised wind tunnel which has a simulation capability that is unique in the UK and our large research and development projects is a real hub of creativity, research and innovation. Join our talented teams of Engineers, IT & Cyber Specialists, Project Managers, Group Functions Teams and many more to provide future defences in the UK.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. www.qinetiq.com/en/careers/life-at-qinetiq

Our Benefits

Matched contribution pension scheme, with life assurance
Generous holiday allowance, with the option to purchase additional days
Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
Volunteering Opportunities - helping charities and local community

Our Recruitment Process:
We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels value, heard, and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which mean factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Please note that all applicants for this role must be eligible for SC clearance, as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)

Apply Now

Refine Your Search

it service manager jobs in binfield, brk

IT Support Services Agent

Project Manager, IRT

IT Service Delivery Manager

Area ICS Manager (IT) | High Wycombe (United Kingdom) | Full-time (40 Hours) | Permanent

Head of IT Service Management

IT Environments Manager

Head of Projects - Reading, UK

Workplace Technology Manager

Technology Manager

Technology Delivery Specialist

Safeguarding Data Analyst & Administrator

IT Trust Manager

IT Infrastructure Engineer up to £36,000 per annum, plus car allowance

Senior Product Owner

Technology Project Manager

Implementation Manager

Operations Manager (IT, Facilities & Fleet)

Head of IS Engineering (Amazon Connect)

Senior Programme Manager

Technical Account Manager

I want to receive the latest job alerts for it service manager in binfield, brk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected