Are you someone who can talk to anyone?
We’re looking for a confident, personable and polished Customer Service Advisor to join our rapidly growing business near Salford Quays.
This role is all about people.
We want someone with a naturally warm personality, an excellent telephone manner and the ability to quickly put customers at ease. You’ll be comfortable speaking with people from all walks of life, building genuine rapport and adapting your approach to suit each conversation.
You might describe yourself as someone with a “good bit of chat” — friendly, engaging and able to hold a conversation — while still knowing how to remain professional and focused on achieving the right outcome for the customer.
This is not a scripted call-centre position. We want someone who can think for themselves, think on their feet, communicate naturally and make every customer feel valued.
The opportunity
We’re a successful and rapidly expanding family run company, making this a fantastic time to join our team with lots of opportunities for genuine progression!
As the business continues to grow, there will be genuine opportunities to develop, take on additional responsibility and progress into more senior positions.
We’re looking for someone who wants to build a career with us rather than simply find their next job.
What you’ll be doing
As a Customer Service Advisor, you’ll be an important representative of our business and a key and in some cases first point of contact for our customers.
Your responsibilities will include:
- Speaking with customers over the telephone and by email
- Building strong relationships and rapport with customers
- Answering questions and handling enquiries confidently
- Providing clear, accurate and reassuring updates
- Taking ownership of customer queries through to resolution
- Managing customer expectations professionally
- Updating the CRM accurately and in a timely manner
- Liaising with colleagues and other departments
- Resolving concerns calmly, fairly and effectively
- Ensuring every customer receives a first-class experience
- Supporting the wider team with administrative duties when required
- The role is office based 5 days a week
The person we’re looking for
Personality and communication skills are extremely important for this position.
We’re looking for someone who is:
- Confident, friendly and naturally engaging
- Polished and professional in their appearance and communication
- Comfortable speaking with people from all backgrounds
- Able to build rapport quickly and make conversation naturally
- An excellent listener with a strong telephone manner
- Positive, upbeat and approachable
- Calm and composed when handling difficult conversations
- Reliable, committed and willing to take responsibility
- Honest and trustworthy, with a high level of integrity
- Able to work independently and as part of a close-knit team
- Organised and attentive to detail
- Confident using computers and willing to learn new systems
Previous experience in either customer service, sales, complaints handling or another people-focused role would be required.
However, we’re equally interested in meeting people with the right personality, professionalism and attitude.
What we offer
In return for your hard work and commitment, you’ll receive:
- A very competitive starting salary
- A full-time, permanent position
- Extensive training and ongoing support
- Genuine opportunities for career progression – we want you to build a career with us, not just a job!
- A friendly comfortable, welcoming and sociable working environment allowing you to thrive and reach your full potential
- Regular team takeaways
- External team social activities
- As much tea and coffee as you can drink!
- The opportunity to join a growing business at an exciting stage of its development
We take our customer relationships seriously and expect our team to go above and beyond wherever reasonably possible.
Our customers should feel like they are dealing with a real person who understands them — not someone simply reading from a script – which is why we don’t have them!
Apply today
An immediate start could be available for the right candidate.
We’d particularly like to hear from you if you’re confident on the telephone, enjoy meeting and speaking with new people, and believe you have the personality to make a lasting positive impression.
Pay: £35,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Experience:
- Customer service: 2 years (required)
Work Location: In person
