The purpose of this role:
- To provide up to 6 weeks support to people recently discharged from hospital to help them remain independent in their homes and to access amenities in their communities.
- To plan solutions with people which help them achieve their goals and contribute to their wellbeing.
- To deliver person centred support which prioritises their wishes and ambitions.
All staff are expected to:
Promote and maintain an active approach to health and safety, in respect of yourself, colleagues and customers.
Care and Repair is committed to complying with Data Protection Regulations (GDPR) and meeting the requirements of the Information Commissioners office (regulating data protection compliance in the UK). It is your responsibility to ensure the work you undertake is compliant with the GDPR.
In this job your responsibilities will be
You will be responsible for a caseload of clients undertaking duties such as:
Delivery:
- Prioritise needs and offer solutions to meet immediate needs
- Carry out home visits to assess needs and agree support plans
- Develop creative solutions with the client to ensure that their wishes are at the heart of the interventions
- Develop support plans which maximise independence and which puts in place long term solutions which facilitate independence for the person supported to provide resilience and successfully close the referred case.
- Identify and report unmet needs and/or escalating needs.
Partnership working:
External:
- Engage in day-to-day problem solving and providing solutions to operational challenges.
Internal:
- Work with the Project Lead and casework team to ensure the best solutions for the client.
Monitoring:
- Ensure that case files are accurate and up to date
- Support the Project Lead to collate data and prepare reports which show both how many people have been supported, how many have avoided hospital admission or reliance on statutory services, the outcomes achieved, the difference the service has made, and provide case studies which illustrate this.
General:
- Provide a point of contact for responding to clients or professionals calling the office.
- Provide advice and support the client to identify their needs and discuss the support they want.
- Ensure that the client understands and is kept informed of all the procedures and practices involved with their particular circumstances.
- Provide information to the Project Lead, Service Manager and other bodies responsible for monitoring the projects performance.
- Ensure that good records are kept in all cases, updating computerised records as necessary and maintaining case notes and progress forms
- Participate in staff meetings and training courses as required.
- Work effectively with local statutory and voluntary organisations and colleagues within the team to progress each case
- Produce case studies which demonstrate the impact of our work
- To be aware of and committed to the promotion of the agency’s values, mission and diversity statements in both employment and service delivery
- To work within the agency’s guidelines and procedures
- To undertake any other duties requested by the Line manager, which are consistent with the overall purpose of the role.
- Adhere to the agency’s Equality and Diversity policy and procedures within own work and to generally support and promote the Associations Equal Opportunities Policy
- To adhere to Health and Safety legislation and the Agency policies and procedures in relation to Health and Safety
In this job you will need
Skills and Experience:
- Organised: Skilled in organizing resources and establishing priorities:
- Time and workload management skills – being able to plan ahead and manage multiple and competing priorities.
- A good standard of literacy and ability to record case notes within an electronic case management system
- You may have some experience in casework, support work, community work or voluntary work in this or a related field
- It is desirable that you have some experience of planning and delivering practical solutions which address multiple needs – using short term interventions which create and maintain independence.
- Committed to our policy for participating in supervision and workforce support.
- It is essential that you have strong interpersonal and communication skills and the ability to work effectively with a wide range of people in a diverse community in order to be able to design solutions around peoples wishes.
- A focus on results, outcomes and a conscientious approach to record keeping and providing case studies/ stories of change for our clients
Focused on people and their experience:
- A people person, interested in people and committed to a strengths based approach and a focus on solutions to problems.
- An understanding of person centred support, ideally with experience of coproducing support plans
- An ‘enabler’: creativity in looking for solutions which foster independence
- Persistence – you take nothing at face value, and can skilfully and respectfully make every visit count so that each client feels seen and heard
- Problem solving skills – having a flexible approach to finding solutions that maximise independence and choice
General skills:
- Clerical, word processing, and office skills.
- As this role requires you to carry out home visits which may be anywhere in Flintshire ideally you will have access to a vehicle; however, we are open to consider applications from people who do not drive.
- As part of our safer recruitment process and our duty of care to our clients a DBS check is required for this role. If there are any issues you would like to discuss prior to applying for the role please contact Emma Dutton: [email protected]
- As we are a provider for Flintshire we are required to adhere to Welsh Language Standards for the purposes of this contract. Conversational ability in the Welsh language is therefore desirable but not essential. You will, however, be expected to adhere to our Welsh Language policy in the delivery of this contract.
- An understanding of health and social care context would be desirable
- Experience of working within the sector or a related field in a paid or voluntary capacity
- Understanding of the range of human needs, what impacts on our wellbeing, and how our needs might change.
- Developed communication skills and the ability to respectfully challenge, explain consequences and maintain respect for their choices.
- Committed to our values and able to demonstrate them in their behaviours. You want to work in a values led organisation and recognise yourself in the agency’s core values. You have a ‘can do’ approach, remaining focused and calm under pressure. You look for solutions which keep the processes moving because your priority is to ensure our clients receive a high-quality service.
Salary: £26,936 FTE (pro rata for part time)
Hours: 25-30hours a week
How to Apply:
Please send an up-to-date copy of your CV and a supporting statement of no more than 2 sides of A4 including:
- Introduction
- Why you are applying for the job role
- Using the job specification, how you meet the criteria for the role.
NB: Please note if you do not provide a personal statement your application cannot be considered.
Applications should be addressed to Jo Nicol at [email protected]
Closing date Monday 3rd August 2026 at 12 noon.
Pay: £26,936.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
