& assurance Work, Jobs in Birmingham, Eng (with Salaries)

Customer Service Agent
Mr Lender —Birmingham
- £26,420.00 - £38,760.14 a year
- Part-time
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
3d
Customer Service Consultant
HSBC Global Services Limited —Birmingham
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
13d
Part Time Checkout Assistant
Selco —Birmingham
- £12.85 an hour
- Part-time
- Employee assistance programme
- Employee discount
13d
Intelligence Analyst
HM Revenue and Customs —Birmingham
- £42,631 - £46,077 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
1d
Administration Officer
Civic Recruitment Limited —Solihull
- £17.75 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
Banking Representative - Birmingham/Solihull
Metro Bank PLC —Birmingham
- £26,230 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
14h
NetWatch Police Liaison
NetWatch Global —Birmingham
- £24,297 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Organisational skills
- Health & wellbeing programme
- Flexitime
Quick apply
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Financial Crime Investigator
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Banking
- Employee discount
14d
FM Help Desk Operative
Centrick —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Quick apply
Graduate Trainee Scheme
GuyKat —Birmingham
- £25,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- IT
- Work from home
- Sick pay
Quick apply
13d
Compliance Assistant
Wilkes —Birmingham
- £24,000 - £25,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Document Controller/Office Administrator
McDermott Civil & Engineering Ltd —Birmingham
- Full-time
- Master's degree
- IT
- Construction experience
- Free parking
Quick apply
Customer Assistant - Replenishment
Morrisons —Birmingham
- Annual leave
- Employee discount
Quick apply
Regional Quality Assurance Specialist
Chartwells —Birmingham
- £52,530 a year
- Analysis skills
- Communication skills
- School
- Employee discount
1d
Customer Experience Advisor
Centrick —Birmingham
- £23,500 - £24,500 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Sick pay
Quick apply
MS PROJECTS PLANNER
RSS Infrastructure —Aston
- £55,000 - £68,000 a year
- Full-time
- Free parking
- Annual leave
Quick apply
Customer Service Executive
Secure Trust Bank —Solihull
- £25,000 a year
- Financial services
- Communication skills
- Banking
- Annual leave
Investigations Manager [QA]
BBC —Birmingham
- £63,000 - £94,000 a year
- Full-time
- Analysis skills
13d

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& assurance jobs near birmingham, eng

Customer Service Agent

Mr Lender -
Birmingham

Quick apply

Job details

Permanent | Part-time | Full-time | Zero hours contract
£26,420.00 - £38,760.14 a year
3 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Work from home
Company events
Employee discount
On-site parking

Qualifications

Computer literacy
GCSE
Administrative experience
Organisational skills
Customer support
Financial services
Communication skills

Full job description

Job Title: Customer Service Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Customer Service role is to assist our customers with any queries or concerns they may have regarding their account and to ensure we are finding and reaching the best possible outcome for them. This includes assisting customers through all forms of communication including Calls, Emails, LiveChats and Letters.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities

Our aim is to provide the best possible customer service to each and every customer, which includes;

Listen carefully and understand customers’ circumstances and needs
Answering all customer general queries via LiveChat, Phone, Email and Letter
To achieve your individual daily targets as set by your line manager
Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
Contacting customers that are at application stage, to help them proceed with their application in a timely manner and support them through their Mr Lender journey
Identifying the needs of a vulnerable customer
Updating customer accounts accordingly with all the information received from any form of communication
Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer’s needs
Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
Work within the quality assurance guidelines and carry out the standard compliance checks
Adhere to the SMCR conduct rules

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Person Specification /Skills/Education and Attributes:

Highly desirable

Confident telephone manner
Strong written, listening and verbal communication at all levels
A personable approach
Approachable, empathetic and considerate
Accurate attention to detail
A team player who can demonstrate initiative
Ability to manage own workload and meet Company targets
Excellent customer service - ability to provide solutions
Computer literate
Excellent administrative and strong organisational skills
You must act with integrity
The ability to stay calm whilst under pressure
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must seek to achieve good customer outcomes specifically in relation to;
- Affordability
- Sustainability
- Customer understanding
- High levels of customer support

Desirable

GCSE grade C or above in English and Maths (or equivalent)
Familiar with the financial services marketplace or regulated environment
Experience in a call centre environment

Pay: £26,420.00-£38,760.14 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

& assurance jobs in birmingham, eng

Customer Service Agent

Customer Service Consultant

Part Time Checkout Assistant

Intelligence Analyst

Administration Officer

Banking Representative - Birmingham/Solihull

NetWatch Police Liaison

Customer Care Coordinator

Complaints Coordinator

Financial Crime Investigator

FM Help Desk Operative

Graduate Trainee Scheme

Compliance Assistant

Document Controller/Office Administrator

Customer Assistant - Replenishment

Regional Quality Assurance Specialist

Customer Experience Advisor

MS PROJECTS PLANNER

Customer Service Executive

Investigations Manager [QA]

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