Role type
Police Staff
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Contract Type
Fixed Term Contract
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Department
Learning & Development
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Location
Leek Wootton
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Is this a Politically Restricted role?
No
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Grade/scale
C
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Salary
£27,204 - £29,859
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Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
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Hours per week
37
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Competency and value framework (CVF) level?
1
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Closing date
22/07/2026, 12:00
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Job description
Learning Support Services Assistant
Fixed term 12 months
Full Time
Leek Wootton
Grade C (£27,204.00 - £29,859.00)
The main purpose of the role is to maintain an effective and accurate Training Administration System. Provide trainers and senior staff with standard and bespoke reports.
Main Responsibilities:
Work with Trainers, Duties, Staff and Officers at all levels, ensuring requests for training updates, cancellations and skill updates are dealt with within agreed service levels.
To update and maintain the Training Administration Database with course availability, delegate bookings and attendance. To update Origin with skills gained / cancelled. To create courses on TAS, create events and add delegates and send Joining Instructions in a timely fashion.
To maintain a customer service ethos in the delivery of Learning Support services within agreed service levels and stakeholders are continually updated.
To book delegates on to courses and programs in liaison with HR and Duties and external customers such as Universities. Procure and receipt external training and services such as accommodation / travel using various software packages including the forces financial system.
To liaise with financial staff, external Police Forces and the College of Policing regarding queries arising from external course bookings and payments.
Provide trainers with accurate and timely information regarding course and class room availability, delegate bookings, attendance and non attendance.
To provide effective resilience when requested by L&D Trainers, in relation to Course Administration, storage, and participation in Course Role Play for new Officer training Programs.
Administer the NIE program including registration and application process. Use the CoP AIMS Portal to review applications, validate, sift and allocate candidates to correct exams. Ensure candidates requiring reasonable adjustments are processed in line with CoP requirements. Extract and communicate the results to programme manager.
To regularly review joining instructions for accuracy with the trainers and make amendments as required ensuring delegates are notified of changes.
To produce monthly Orbit reports so as to carry out audits of the TAS system to ensure all training data is commensurate. To write and produce Bespoke reports concerned with Training information as requested by senior staff / Trainers.
To undertake other duties commensurate with the nature, level of responsibility and grading of this post, including cover for colleagues, as required.
All members of the workforce are to comply with all Health and Safety regulations in accordance with the Warwickshire Police Health and Safety Policy.
Special Conditions: Lone Working – potential working from home if necessary.
Person Specification:
Knowledge:
Educated to GCSE standard (5 A – C including English Language and Maths)
Competent in the use of IT, including Microsoft packages or equivalent
Experience:
Previous Learning Support Services experience or similar customer facing role in a pressurised office environment
Experience in the use of databases
Organisational and prioritisation skills
Key Skills:
Proven ability to build effective working relationships and operate as part of a wider team
Excellent and effective Interpersonal skills
Ability to operate calmly and professionally under pressure
To operate with sensitivity and tact and to resolve conflict wisely
Ability to work on own initiative
Proven ability to co-ordinate a wide range of tasks and be able to manage large volumes of work
We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.
You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.
We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include;
Job Share and Remote Working.
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Why work for Warwickshire Police?
Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then Warwickshire Police is the force for you.
Equality, diversity and inclusion
Warwickshire Police are committed to equality, diversity and inclusion.
We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from minority ethnicity communities, people of all ages, abilities, faiths, religions and gender, LGBTQ+ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.
All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.
Recruitment and Selection Policy
Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.
Police Barred and Advisory lists
Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.
Vetting and safeguarding
Warwickshire Police are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.
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Job Profile or Other Relevant Document
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Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as part complete pages will not be saved.
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