Concierge concierge Work, Jobs in Birmingham, Eng (with Salaries)

Workplace Host
Mitie —Birmingham
- £13.45 an hour
- Part-time
- Hospitality
- Driving
- Human resources
Reporting Lead
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Employee discount
4d
Front of House - Night
Urbanbubble —Coventry
- £25,500 - £28,500 a year
- 12 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
Quick apply
2d
Patient Dental Concierge
House of Dental Birmingham —Birmingham
- £12.21 - £14.50 an hour
- Full-time
- Customer service
- GP surgery experience
- Front desk
- Employee discount
Quick apply
1d
Estate Services Coordinator - Birmingham, B4
Encore —Birmingham
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee discount
Quick apply
14d
User Experience Lead
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Employee discount
4d
Senior Hotel Guest Services Manager
NAM Rentals and Integrated Services —Birmingham
- £5,000 - £5,500 a month
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
Mobile Support Host
Mitie —Birmingham
- £13.70 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Computer literacy
Virtual Lifestyle Concierge | German speaking
Ten Group —Birmingham
- Full-time
- Hybrid work
- Customer service
- English
- Organisational skills
- Annual leave
- Work from home
Quick apply
Business Support Administration Manager
Berkley Care Group —Warwick
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
10d
Retail Sales Assistant/Driver
Majestic Wine Warehouses Ltd. —Worcester
- Part-time
- Customer service
- Communication skills
- Time management
- Employee discount
4d
Legal PA – Dispute Resolution
Fieldfisher —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Security Officer
BidvestNoonan —Worcester
- £13.20 an hour
- Full-time
- Customer service
- Computer literacy
- AI
- Annual leave
Quick apply
Retail Manager
Park Holidays UK —Worcester
- £30,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Workplace Experience Manager
CBRE —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
ServiceNow Platform Administrator
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Employee discount
8d
Quality Control Technician
Dennis Eagle —Leamington Spa
- Up to £36,085 a year
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Credit Controller (Client Finance - Birmingham)
BNP Paribas —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quality Control Technician
Royal Terberg Group —Warwick
- Up to £36,085 a year
- Communication skills
- Employee assistance programme
- Employee discount
Facilities Administrator
Dennis Eagle —Warwick
- £27,000 - £30,000 a year
- Full-time
- Maintenance
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
4d

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Workplace Host

Mitie -
Birmingham

Apply Now

Job details

Permanent | Part-time
£13.45 an hour

Qualifications

Hospitality
Maximo
Driving
Human resources
Communication skills

Full job description

Job Title: Workplace Host (Guest Services Role)
Location: Central Birmingham - Brindley Place, Birmingham, B1 2JB

Hourly rate: £13.45 per hour
Holiday: 15 days not inclusive of bank holidays

Working Hours: 24 hours per week, Tuesday, Wednesday and Thursday every week.
Shift Patterns: Covering 2 Shift Patterns from 07:30 - 17:00.

The Workplace Host will act as the face of the executive office, delivering a seamless, personalised, and 5-star hospitality experience for employees, visitors, and executives. This pivotal role is responsible for creating a professional, welcoming, and service-led environment that enhances every aspect of the workplace journey from arrival to departure. The role combines high-end front-of-house service, operational support, and coordination of workplace services, ensuring all interactions reflect Phoenix Group's commitment to excellence.

Proactively manage the team and elevate the workplace journey, ensuring a premium, consistent, and tailored experience from entrance to exit.
Act as the primary point of contact for all workplace-related queries and service requests, ensuring swift and effective resolution.
Serve as a brand ambassador, embodying Phoenix Group values and ensuring every guest and colleague receives a warm, professional welcome.
Regularly conduct office walkthroughs to ensure cleanliness, ambiance, functionality, and presentation meet 5-star standards.
Seek and respond to feedback, taking proactive steps to address concerns and champion continuous improvement.

Meeting & Event Support:

Ensure executive meeting rooms and lounges are set up, managed, and reset to perfection including AV systems, lighting, stationery, temperature, and refreshments.
Support high-profile meetings and internal events with pre-planning, attendee coordination, and on-the-day concierge service.
Collaborate with IT and facilities teams to ensure all AV and conferencing equipment is fully operational.
Maintain and restock all meeting spaces, tea points, and stationery hubs throughout the day to ensure readiness.

Workplace Operations:

Carry out daily inspections of the workplace to identify and address faults, maintenance needs, cleanliness issues, and HS&E risks.
Manage post and courier services, including internal and external collections and deliveries.
Support desk moves, office changes, and space utilisation reviews, maintaining up-to-date records.
Liaise with contractors and suppliers to coordinate works and services, minimising disruption to operations.
Support PEEPs, emergency evacuations, and health & safety procedures as required.
Assist with internal audits, compliance reviews, and adherence to company policies such as the Clear Desk Policy.

Service Delivery & Improvement:

Log service requests, customer feedback, and maintenance issues via the Maximo system, ensuring all are tracked and resolved to a high standard.
Attend and contribute to regular service line meetings to ensure alignment, collaboration, and information sharing across teams.
Proactively recommend service enhancements, innovations, and process improvements that support the contract's evolution.
Review and update standard operating procedures (SOPs) to maintain service consistency and compliance with best practice.

Person Specification

Proven experience in a high-end concierge, hospitality, or client services role, ideally in a corporate or executive environment.
Strong interpersonal and communication skills with a customer-first attitude.
Experience managing AV/meeting room systems and the ability to train others as a system ‘super user'.
Highly organised, with the ability to multitask and manage competing priorities calmly and efficiently.
Proactive mindset with a keen eye for detail and passion for service excellence.
Familiarity with workplace management systems such as Maximo (preferred).
Strong team ethic with flexibility to support out-of-hours and emergency cover when required.

Service excellence:

Responsible for understanding, following and driving company standards (i.e. Standard operating procedures)
Responsible for challenging when service excellence delivery falls below SLA / SOP / KPI
Informed knowledge of the contractual KPIs & SLAs

Engagement, culture & communication:

Responsible for acting and behaving in line with One Code
Responsible for attending / participating in monthly team meetings, briefings & internal communications
Informed knowledge of all company engagement and communications initiatives

Client relationships:

Accountable for positive client perception
Informed knowledge of key stakeholders on the account
Informed knowledge of the client values and objectives
Informed knowledge of contribution towards client retention

People & productivity:

Responsible for following time off work, grievance, whistle blowing & disciplinary procedures
Responsible for owning own development, and ensuring all learning is put into practise
Responsible for personal performance including delivery of agreed personal objectives
Informed knowledge of HR procedures and expectations outlined in employee handbook

Apply Now

Refine Your Search

concierge concierge jobs in birmingham, eng

Workplace Host

Reporting Lead

Front of House - Night

Patient Dental Concierge

Estate Services Coordinator - Birmingham, B4

User Experience Lead

Senior Hotel Guest Services Manager

Mobile Support Host

Virtual Lifestyle Concierge | German speaking

Business Support Administration Manager

Retail Sales Assistant/Driver

Legal PA – Dispute Resolution

Security Officer

Retail Manager

Workplace Experience Manager

ServiceNow Platform Administrator

Quality Control Technician

Credit Controller (Client Finance - Birmingham)

Quality Control Technician

Facilities Administrator

I want to receive the latest job alerts for concierge concierge in birmingham, eng

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