Job Ref: CG12885
Branch: Birmingham Conference Events Centre
Location: Birmingham Conference Events Centre, Birmingham
Salary/Benefits: Great Salary + Cairn Staff Rate + Other Benefits!
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 06/07/2026
Closing date: 20/08/2026
Working with us provides great benefits, including:
- Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
- Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
- 50% off Food Beverage at all our Hotels FB Venues
- Spa Discounts at our venues with a Spa
- Retail, Cinema Leisure Discounts
- Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
- Monthly ‘Star of the Month’ Awards
- ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
- Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
- Pension Scheme
- Other incentive programmes that run throughout the year
About the role…
You will be the first point of contact for all new enquiries and will have strong communication skills and be a real people person. Principal duties will include:
- Develop new and existing client partnerships to ensure continued market share growth
- Identify and generate sales leads for business development from all relevant channels
- Assist with conversion for incoming enquiries by sending proposals and organising client site inspections
- Assist DOS with the administration duties, proactive sales calls, appointment making, sales reporting
- Gain and maintain knowledge of local market trends and competitors
- Assist with Cairn Group key sales initiatives, promotional trade shows, exhibitions and client presentations as and when required
- Progress to account manage and develop said client accounts identified by DOS after appropriate training and support
- Develop/implement sales marketing initiatives including social selling
About you…
You will have previous experience working in a conference centre or large conference hotel and knowledge of venue booking systems.
You must be able to demonstrate real interest in customer requirements to effectively match our facilities, be passionate about delivering excellent customers service and be a team player who enjoys working together to exceed targets ‘
You will also have a positive attitude, good communication skills, a commitment to delivering a high level of customer service and a high level of IT skills and marketing skills, specifically social selling/websites.
Experience of using Lanyon, Salesforce, Facebook, twitter, LinkedIn, Delphi (preferred but training provided).
About us…
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
#INDLP
The BCEC offers a versatile mix of event spaces ideal for conferences, exhibitions, board meetings, award dinners, networking and charity events. Most of our function space is fully-flexible and interconnecting and can comfortably accommodate a large scale conference for up to 1,000 delegates with ample breakout space for seminars, training sessions and refreshments.
Benefits:
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month Golden Ticket Award
Pension scheme
Cairn Academy' Training Development Opportunities
Uniform
Cycle 2 work scheme*
IHG Staff Rate Scheme
IHG Friends Family Rate
(* Applies to positions above minimum wage)
