Floor leader Work, Jobs in Birmingham, Eng (with Salaries)

Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
Café - Team Leader
WHSmith Travel —Birmingham
- Part-time
- Leadership
- Café
- Annual leave
- Employee assistance programme
Quick apply
9d
Leisure Team Leader
Village Hotels - Walsall - Leisure —Walsall
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
10d
Team Member
NEXT —Birmingham
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
7d
Shift Manager
Wingstop UK - Birmingham —Birmingham
- £13.75 an hour
- Part-time
- Leadership
- Restaurant
- Communication skills
- Employee discount
Quick apply
Floor staff / 1355 - The Charlie Hall, Birmingham
J D Wetherspoon plc —Birmingham
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
4d
Short-term Temporary Team Member
NEXT —Birmingham
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
7d
Bar staff / 10003 - Birmingham Airport
J D Wetherspoon plc —Birmingham
- £14.35 an hour
- Temporary
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
Quick apply
Evening Sales Assistant
Dunelm —Birmingham
- £8.00 - £12.71 an hour
- Heavy lifting
2d
Visual Team Leader
NEXT —Birmingham
- £13.84 an hour
- Full-time
- Customer service
Supervisor
JDSPORTS —Solihull
- £13.06 an hour
- Full-time
- Merchandising
- Supervising experience
- Communication skills
- Employee discount
Quick apply
4d
Retail Team Leader
Superdry —Birmingham / Airport
- Full-time
- Management
- Sales
- Employee discount
- Flexible schedule
Team Member (Delivery)
NEXT —Birmingham
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
4d
Team Leader
Fogo de Chão Birmingham —Birmingham
- £6.10 - £19.00 an hour
- Full-time
- Restaurant
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Food & Beverage Team Leader
Grosvenor Casinos —Walsall
- £12.95 an hour
- Weekend availability
- In-person
- Leadership
Quick apply
12d
Sales - Sales Advisor - UK
New Look —Stafford
- Part-time
- Microsoft Word
Kitchen staff / 398 - The Spread Eagle, Birmingham
J D Wetherspoon plc —Birmingham
- £12.91 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
4d
Team Leader
KFC —Solihull
- Up to £14 an hour
- Part-time
- Restaurant
- Employee assistance programme
- Employee discount
Kitchen Leader - Birmingham Airport, Airside-Night Shift
Pret A Manger —Birmingham
- £15.26 an hour
- Part-time
- Driving
- Annual leave
- Employee discount
Team Leader
KFC Solihull Station Road —Solihull
- Up to £14 an hour
- Part-time
- Restaurant
- Employee discount

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Duty Manager - Guest Experience

Albert's Schloss Birmingham -
Birmingham

Quick apply

Job details

Full-time
£35,000 - £39,000 a year

Benefits

Company pension

Qualifications

Hospitality
Guest services
Leadership
Communication skills
Hospitality management

Full job description

£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

Duty Manager – Guest Experience

Location:Albert's Schloss Birmingham

Salary:£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

At Albert's Schloss,we believe unforgettable guest experiences start with passionate people,brilliant energy,and operational excellence behind the scenes. We’re looking for a Duty Manager to focus on our Guest Experience; to lead the floor during peak service,champion hospitality standards,and help create exceptional moments for every guest who walks through our doors.

This role is perfect for someone who thrives in a fast-paced hospitality environment,has experience managing guest experience,is a whizz at reports and data and loves leading teams from the front,taking pride in making venues run smoothly,safely,and successfully.

What You’ll Be Doing

As Duty Manager – Guest Experience,you’ll play a key role in delivering outstanding hospitality while supporting the wider management team in the day-to-day operation of the venue.

Guest Experience & Service

Lead busy shifts as the acting Duty Manager,creating a positive and energetic atmosphere for guests and teams alike
Drive exceptional guest experiences through high standards of service and floor presence
Monitor guest feedback,resolve complaints professionally,and identify opportunities for improvement
Support venue-wide initiatives focused on enhancing service quality and guest satisfaction

Operational Excellence

Ensure all operational procedures,compliance checks,and cash handling processes are completed accurately
Carry out operational audits and maintain high standards across the venue
Support with managing PDQ systems,cash office reconciliation,and compliance administration
Maintain excellent standards of cleanliness,organisation,and safety throughout the venue

Team Leadership

Lead,coach,and motivate the team during shifts
Support the development of junior managers and supervisors
Foster a culture of professionalism,accountability,and continuous improvement
Be a visible and approachable leader for both guests and team members

Sustainability & Standards

Champion sustainable working practices within the venue
Support environmental initiatives and help reduce operational waste
Ensure safety and security procedures are followed,including lost property management and venue security standards

What We’re Looking For

Previous experience in a hospitality management or supervisory role
A confident and hands-on leader who leads by example
Strong organisational and problem-solving skills
Excellent communication and guest service skills
Experience handling guest feedback and resolving issues positively
Comfortable working in a fast-paced,high-volume environment
A passion for hospitality and creating memorable experiences

Rewards for your hard work

Competitive salary of £35,000–£39,000 per annum (depending on experience)
Bonus – earn up to 32% of annual salary (paid quarterly)
Guest experience monthly bonus
50% off at all Mission Mars venues for you and friends
Workplace pension scheme
Industry-leading training through Mission Mars Hospitality Management Academy
Invitations to major events including our annual Christmas Party & Awards,Summer BBQ and Annual Managers Conference
24/7 access to free,confidential mental health and wellbeing support
An independent culture where your ideas genuinely matter

We aim to respond to all applications within 7 days. No agencies please.

Albert’s Schloss is proudly part of Mission Mars. We’re committed to creating inclusive,exciting workplaces. If you need any reasonable adjustments during the recruitment process,contact us at [email protected].

Quick apply

Refine Your Search

floor leader jobs in birmingham, eng

Duty Manager - Guest Experience

Café - Team Leader

Leisure Team Leader

Team Member

Shift Manager

Floor staff / 1355 - The Charlie Hall, Birmingham

Short-term Temporary Team Member

Bar staff / 10003 - Birmingham Airport

Evening Sales Assistant

Visual Team Leader

Supervisor

Retail Team Leader

Team Member (Delivery)

Team Leader

Food & Beverage Team Leader

Sales - Sales Advisor - UK

Kitchen staff / 398 - The Spread Eagle, Birmingham

Team Leader

Kitchen Leader - Birmingham Airport, Airside-Night Shift

Team Leader

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