About the Role:
Birmingham is one of the UK’s fastest-growing business hubs, and at Thanko Professional Services Ltd, we believe people operations should evolve just as quickly as the industries we support. We partner with healthcare providers, hospitality groups, technology firms, and customer service organizations to build high-performing teams that drive long-term business success.
We are looking for a Senior Human Resources Operations Manager who can lead and modernize our HR operations across multiple departments and business units. This is more than a traditional HR management role. You will help shape workforce strategy, improve employee engagement, optimize operational processes, and support leadership teams in building a scalable and people-focused organization.
You will oversee HR systems, employee lifecycle operations, workforce planning initiatives, compliance programs, and performance management strategies while leading a talented HR operations team. We are looking for someone who understands how to balance operational efficiency with a strong employee experience.
Why Work With Us?
The Environment:
Our Birmingham office is located in the heart of the city’s commercial district near Colmore Business District. We offer a professional and collaborative workspace designed to support productivity, innovation, and career growth.
People First Culture:
We believe strong businesses are built by empowered employees. Human Resources is viewed as a strategic business function and plays a central role in company decision-making.
Operational Excellence:
You will have the opportunity to improve and modernize HR systems, workflows, onboarding programs, and workforce initiatives across multiple departments and industries.
Career Growth:
We actively invest in leadership development, industry certifications, professional workshops, and long-term career progression opportunities for senior employees.
Cross Industry Exposure:
Our teams support a diverse portfolio of clients and internal operations within healthcare, hospitality, customer service, technology, logistics, and corporate administration sectors.
Key Responsibilities:
HR Operations Leadership:
Lead day-to-day HR operational functions including onboarding, employee relations, HR compliance, workforce planning, payroll coordination, and performance management processes.
Process Improvement:
Identify operational gaps and implement scalable HR processes, automation strategies, reporting systems, and policy improvements that support business growth.
Employee Experience:
Drive initiatives focused on employee engagement, retention, wellbeing, internal communications, and workplace culture development.
Team Management:
Mentor and support HR coordinators, recruiters, and HR specialists while promoting accountability and professional development across the HR team.
Compliance and Policy Management:
Ensure compliance with UK employment laws, workplace regulations, internal policies, and HR best practices across all operational functions.
Stakeholder Collaboration:
Work closely with department heads and senior leadership teams to align HR strategies with operational and organizational goals.
Data and Reporting:
Monitor HR metrics, workforce analytics, turnover trends, and operational performance reports to support business planning and decision-making.
Recruitment Support:
Partner with recruitment teams to improve hiring workflows, onboarding experiences, and workforce forecasting initiatives.
What We Are Looking For:
Experience:
7+ years of Human Resources experience with at least 3 years in a senior HR operations or leadership role.
Leadership Skills:
Strong experience leading HR teams, improving operational performance, and managing cross-functional workforce initiatives.
HR Systems Knowledge:
Experience working with HRIS platforms, workforce management systems, employee engagement tools, and reporting dashboards.
Communication Skills:
Excellent verbal and written communication skills with the ability to collaborate effectively across all organizational levels.
Problem Solving:
Ability to manage complex employee matters, operational challenges, and fast-paced business priorities with professionalism and sound judgment.
Industry Knowledge:
Experience supporting healthcare, hospitality, customer service, technology, or multi-site operations environments is highly desirable.
Mindset:
You are proactive, organized, and solutions-focused. You understand how to create efficient HR operations while maintaining a positive employee experience.
Pay: £4,700.00-£5,500.00 per month
Work Location: In person
