information technology manager Work, Jobs in birmingham, eng (with Salaries)

Major Incident Capability Manager
National Highways —Birmingham
- £47,410 - £54,210 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
13d
Head of Technology Operations
InfoCore Systems Global Technology Services Ltd —Birmingham
- £8,500 - £12,500 a month
- Full-time
- Computer Science
- Computer networking
- IT
- Bereavement leave
- Referral programme
Quick apply
4d
IT Manager
Emixa —Solihull
- Full-time
- AWS
Quick apply
Head of IT
GT Stewart Limited —Birmingham
- £53,000 - £55,000 a year
- Hybrid work
- IT
- Leadership
- Communication skills
Quick apply
2d
Helpdesk Team Manager
Arcus FM —Redditch
- Up to £36,050 a year
- Full-time
- IT
- Leadership
- Communication skills
Quick apply
5h
IT Director – UK
Tony Gee and Partners LLP —Birmingham
- Hybrid work
- Computer Science
- IT
- Leadership
- Annual leave
- Employee assistance programme
IT Audit Manager
Menzies LLP —Birmingham
- Full-time
- IT
ICT Performance Officer
Warwickshire County Council —Warwick
- £48,226 - £50,269 a year
- Full-time
- English
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
1d
IT Project Manager
Ridge & Partners LLP —Solihull
- Full-time
- Project management
- Agile
- IT
IT Networking Team Leader
Voyage Care —Lichfield
- Up to £65,000 a year
- Hybrid work
- Azure
- Computer networking
- Leadership
6d
Systems Delivery Lead
City of Wolverhampton Council —Wolverhampton
- £66,939 - £70,283 a year
- Full-time
- Hybrid work
- Driving
- No degree
- Agile
- Employee assistance programme
1d
IT Infrastructure and Operations Manager
Tilbury Douglas —Birmingham
- Full-time
- Azure
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Service Operations Lead
City of Wolverhampton Council —Wolverhampton
- £60,144 - £63,535 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Financial services
- Employee assistance programme
2d
Senior Platform Manager
High Speed Two (HS2) —Birmingham
- £46,406 - £54,595 a year
- Full-time
- IT
- Leadership
6d
Business Service Manager - Band N - Technology CSC - Counter Terrorism Policing HQ
Metropolitan Police —Birmingham
- £52,653 - £57,417 a year
- Full-time
- Hybrid work
- English
- IT
- Communication skills
1d
Senior IT Vendor Manager
NFU Mutual —Stratford-upon-Avon
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- Mentoring
- Contracts
- IT
- Annual leave
- Employee discount
7d
IT Support Team Leader
Grafton Group Plc —Birmingham
- Up to £45,000 a year
- Management
- English
- Windows
2d
Senior Telecommunications Operations Manager
Defaccino Professional Services Group —Birmingham
- £6,800 - £7,000 a month
- Full-time
- Computer networking
- In-person
- Leadership
Quick apply
10d
Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
7d
IT Infrastructure and Operations Manager (13451)
Tilbury Douglas —Birmingham
- Full-time
- Azure
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
2d

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information technology manager jobs near birmingham, eng

Major Incident Capability Manager

National Highways -
Birmingham

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Job details

Full-time
£47,410 - £54,210 a year
13 days ago

Qualifications

Continuous improvement
Root cause analysis
Leadership
Communication skills

Full job description

About the job.

National Highways has an exciting opportunity for an experienced Major Incident Manager. We are seeking an experienced and proactive individual to lead the governance, assurance, and continual improvement of our Major Incident Management capability which operates across a complex multi-supplier environment. The role is responsible for ensuring that major incidents are managed effectively, consistently, and in line with agreed policies, processes, and service expectations, whilst driving improvements that reduce business impact and improve customer experience.

Working in close collaboration with technical and process subject matter experts, service owners, suppliers and operational teams, you will establish and embed a robust major incident framework. Your leadership will strengthen capability maturity, enhance resilience and ensure a high level of response readiness across a complex, integrated environment. You will also act as the primary escalation point for risks and issues relating to the operation of the Major Incident process, providing clear direction during high-pressure situations.

Please note this position can be based from any of our UK offices however travel to other offices will be required.

Own the governance, standards, policies, and operational oversight of the Major Incident Management capability, ensuring processes are effective, controlled, and consistently followed across all support teams and suppliers.
Oversee and assure the end-to-end management of major incidents, ensuring timely coordination, escalation, communication, decision-making, and restoration activities minimise business impact and maintain stakeholder confidence.
Work closely with suppliers, Service Owners, technical teams, and senior stakeholders to monitor performance, challenge poor outcomes, drive accountability, and ensure service expectations and contractual obligations are met.
Identify trends, risks, recurring issues, and improvement opportunities through reporting, lessons learned, post-incident reviews, and operational analysis, ensuring improvements are tracked through to delivery and measurable outcomes.
Acting as primary point of contact for MI governance, produce clear operational reporting, service insight, and executive-level updates relating to major incidents, service performance, risks, compliance, and capability maturity to support informed decision-making and governance.
Oversee and assure post-incident reviews, root cause analysis and knowledge sharing, embedding lessons learned into operational practices and driving ongoing capability maturity and performance improvements

About you.

Demonstrated ability to operate with a high degree of autonomy, taking ownership of complex operational outcomes and delivering against time, cost and quality objectives
Strong leadership and influencing capability, with proven experience building relationships and collaborating effectively across stakeholders, suppliers and customers
Experience managing complex operational environments, applying specialist knowledge to resolve issues and align delivery with strategic objectives
Excellent business and communication skills, including risk management, continuous improvement, stakeholder engagement and the ability to convey complex information clearly
ITIL 4 Foundation certification required, with ITIL 4 Specialist modules (Create, Deliver and Support and Drive Stakeholder Value) desirable

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Apply Now

Refine Your Search

information technology manager jobs in birmingham, eng

Major Incident Capability Manager

Head of Technology Operations

IT Manager

Head of IT

Helpdesk Team Manager

IT Director – UK

IT Audit Manager

ICT Performance Officer

IT Project Manager

IT Networking Team Leader

Systems Delivery Lead

IT Infrastructure and Operations Manager

Service Operations Lead

Senior Platform Manager

Business Service Manager - Band N - Technology CSC - Counter Terrorism Policing HQ

Senior IT Vendor Manager

IT Support Team Leader

Senior Telecommunications Operations Manager

Service Delivery Manager

IT Infrastructure and Operations Manager (13451)

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