Security jobs nec Work, Jobs in Birmingham, Eng (with Salaries)

Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
Associate Project Manager
Rider Levett Bucknall —Birmingham
- Full-time
- Hybrid work
- Customer service
- Contracts
- Communication skills
- Gym membership
Quick apply
Assistant Operational Contract Manager
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
5d
Construction Planner
Assystem —Birmingham
- £40,000 - £60,000 a year
- Hybrid work
- Civil engineering
- Microsoft Excel
- Microsoft Office
6d
Assistant Project Manager/ Project Manager (Water Sector)
AECOM —Birmingham
- Full-time
- Hybrid work
- Engineering
- Project management
- Organisational skills
NEC Project Manager Defence All Levels
Turner & Townsend —Birmingham
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
Production/Maintenance/Repair/Facilities Supervisor/Lead - Daventry, UK, Reliability, Maintenance and Engineering (RME)
Amazon UK Services Ltd. —Coventry
- Weekend availability
- Maintenance
- Programmable logic controllers
- Leadership
- Flexible schedule
Senior Consents Consultant
Assystem —Birmingham
Procurement Consultant
Turner & Townsend —Birmingham
- Full-time
- Engineering
- Travel
- Contracts
Quick apply
Senior Project Manager
Rider Levett Bucknall —Birmingham
- Full-time
- Hybrid work
- Customer service
- Contracts
- Communication skills
- Gym membership
Quick apply
Senior Reliability Maintenance Engineering Technician
Amazon UK Services Ltd. —Redditch
- Weekend availability
- Maintenance
- Programmable logic controllers
- Leadership
- Flexible schedule
Project Controls Data & Reporting Analyst
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Construction
7d
Cost Controller - Defence
Turner & Townsend —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Travel
- Contracts
Quick apply
Maintenance Team Lead/Senior Supervisor - Daventry, UK, Reliability, Maintenance and Engineering (RME), RME
Amazon UK Services Ltd. —Coventry
- Weekend availability
- Maintenance
- English
- Programmable logic controllers
- Flexible schedule
12d
Cost Manager
Turner & Townsend —Birmingham
- Full-time
- Contracts
Quick apply
Estates Project Manager
Public Sector Resourcing —Birmingham
- Full-time
- Maintenance
- Project management
- Travel
12d
Assistant Cost Manager/ Cost Manager
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Continuous improvement
- Contracts
- Communication skills
Assistant Cost Manager/ Cost Manager (Flood Alleviation)
AECOM —Birmingham
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- IT
Assistant Cost Manager/ Cost Manager (Water Sector)
AECOM —Birmingham
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- IT

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Support Desk Engineer

SOUTHERN COMMUNICATIONS LIMITED
Quinton

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

TCP
Driving Licence
LAN
Firewall
DHCP
VoIP
Continuous improvement
Driving
DNS
Telecommunication
IT
Problem management
Network monitoring

Full job description

The Support Desk Engineer is responsible for providing high-quality remote technical support for telecommunications, managed IT and unified communications (UC) systems. The role focuses on incident fault resolution, service request handling, system configuration, and customer support, ensuring services are restored promptly and in line with SLAs.

This position requires strong telecoms and managed IT knowledge, structured troubleshooting skills, excellent customer communication, and accurate documentation, while working closely with internal engineering teams and third-party suppliers.

Responsibilities:

Act as a first and second-line support engineer for telecoms, managed IT and UC-related incidents and requests.
Log, manage, prioritise, and resolve faults using the service desk ticketing system in line with SLAs.
Use supplier portals to raise, monitor, and manage faults with carriers and third-party vendors.
Perform detailed troubleshooting across VoIP, IT, networking, and UC platforms.
Escalate complex incidents appropriately while maintaining ownership and customer communication.
Implementing remote deployments, including system provisioning, configuration, and testing.
Liaise with customers, suppliers, and third-party IT teams to ensure timely resolution of issues.
Provide remote user support and basic customer training where required.
Maintain accurate technical documentation, case notes, and knowledge base articles.
Identify recurring issues and contribute to problem management and continuous improvement initiatives.

Technical Skills Required:

Strong understanding of:

VoIP technologies and call flows
SIP, RTP, TCP/UDP
DNS, DHCP, VLANs, QoS
LAN and WAN fundamentals
Managed IT applications and Cyber Security
Wifi – Unifi and Ruckus advantageous
Switching, Routing, Firewalls - advantageous

Experience troubleshooting UC and telecoms platforms such as:

Gamma Horizon / Call Centre, Microsoft Teams (Direct Routing), SpliceCom, Wildix, NEC (or similar platforms)
Familiarity with diagnostic tools such as Wireshark and network monitoring utilities.
Knowledge of structured cabling principles (CAT5 / CAT6) – advantageous.
Experience managing incidents through a service desk or ticketing system.

Other Experience required:

Minimum of 2 years’ experience in an IT or Telecoms support role.
Experience working in a high-volume, customer-facing support environment.
Exposure to managed services or MSP environments desirable.

Benefits:

21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
Annual Salary Review
SCG Mobile Benefit
Employee Referral Bonus
Pension Scheme
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £30,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

security jobs nec jobs in birmingham, eng

Support Desk Engineer

Support Desk Engineer

Associate Project Manager

Assistant Operational Contract Manager

Construction Planner

Assistant Project Manager/ Project Manager (Water Sector)

NEC Project Manager Defence All Levels

Production/Maintenance/Repair/Facilities Supervisor/Lead - Daventry, UK, Reliability, Maintenance and Engineering (RME)

Senior Consents Consultant

Procurement Consultant

Senior Project Manager

Senior Reliability Maintenance Engineering Technician

Project Controls Data & Reporting Analyst

Cost Controller - Defence

Maintenance Team Lead/Senior Supervisor - Daventry, UK, Reliability, Maintenance and Engineering (RME), RME

Cost Manager

Estates Project Manager

Assistant Cost Manager/ Cost Manager

Assistant Cost Manager/ Cost Manager (Flood Alleviation)

Assistant Cost Manager/ Cost Manager (Water Sector)

I want to receive the latest job alerts for security jobs nec in birmingham, eng

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