Senior client advisor Work, Jobs in Birmingham, Eng (with Salaries)

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
ER Service Delivery Advisor, Senior Associate
Pwc UK —Birmingham
- Full-time
- Hybrid work
- Analysis skills
13d
Business Development Manager Intermediaries
Lloyds Banking Group —Birmingham
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Business development
- Financial services
- Communication skills
13d
People Operations Advisor, Workforce, Capability & Systems Lead
Government Internal Audit Agency —Birmingham
- £52,700 - £60,948 a year
- Part-time
- Management
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
11d
L&D Programme Director
Ashorne Hill Management College —Leamington Spa
- From £47,000 a year
- Full-time
- Presentation skills
- Human resources
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
Solution Consultant (m/f/d) - UK
PTV Logistics —Birmingham
- £65,000 - £75,000 a year
- Remote
- Communication skills
Senior Business Travel Consultant - German speaking
Perk —Birmingham
- Full-time
- Hospitality
- Customer service
- English
- Relocation assistance
- Annual leave
Healthy Lifestyle Advisor
ICE Creates —Warwick
- £26,227.50 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- No degree
- Travel
- Health & wellbeing programme
- Sick pay
Quick apply
1d
Business Development Advisor
Mills & Reeve LLP —Birmingham
- Marketing
- Business development
- Organisational skills
People Operations Advisor - Policy Development Lead (FTA 12m)
Government Internal Audit Agency —Birmingham
- £52,700 - £60,948 a year
- Part-time
- Management
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
1d
Assistant Operational Contract Manager
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
5d
Senior Sales Executive - UKI
Perk —Birmingham
- Full-time
- Sales
- Public speaking
- English
- Relocation assistance
- Annual leave
13d
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply
Attraction and Recruitment Marketing Manager, Resourcing, Human Resources
Deloitte —Birmingham
- Hybrid work
- Project management
- Communication skills
- Marketing
Senior Creative Strategist
Soar With Us —Birmingham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Mentoring
- Annual leave
Quick apply
7h
Account Executive (HF1341421)
Flourish —Birmingham
- £35,000 a year
- Full-time
- Communication skills
Quick apply
14d
Senior HR Consultant (Education)
Stone King —Birmingham
- Full-time
- Hybrid work
- Business development
- Human resources
- Communication skills
Quick apply
Principal Engagement Consultant
WSP —Birmingham
- Management
- Communication skills
Health & Safety Manager
Wrights of Twycross Ltd —Atherstone
- £750 - £1,000 a week
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
Client Development Manager
Shoosmiths —Birmingham
- CRM software
- Microsoft Office
- Communication skills

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senior client advisor jobs near birmingham, eng

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Goldman Sachs -
Birmingham

Apply Now

Job details

Full-time

Benefits

Employee assistance programme

Qualifications

Customer service
Root cause analysis
Leadership
Communication skills
Banking

Full job description

OUR IMPACT
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

Marcus by Goldman Sachs
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.

YOUR IMPACT

We’re looking for an experienced Complaints Leader that has a passion for customer service to join our growing customer support team. If you have worked in a contact centre environment and have strong understanding of operational processes with good presentation and communication skills, we want to hear from you.

Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer agent roles for play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.

What you’ll do:

Oversee the management and reporting of customer complaints, including Executive Complaints and Financial Ombudsman cases.
Provide leadership, clear communication, coaching and professional development to complaints specialists, ensuring performance targets and agent satisfaction are achieved.
Act as a senior point of escalation, directly handling complex customer enquiries and complaints, including fraud cases, and ensuring prompt, high-quality resolution within established timescales.
Ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
Manage the E2E resolution of customer complaints, within given timescales.
Collaborate closely with legal, compliance, and cross functional teams to maintain process efficiency and effective complaint handling.
Provide regular and ad-hoc complaint reports, including root cause analysis, for senior management and regulatory purposes.
Responsible for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives.
Recommends changes to reduce complaints and enhance customer experience, using root cause analysis.
Drive enhancements in business processes, optimise resource allocation, and ensure audit-compliant administrative procedures.
Identifies technological enhancements and assists in the development of tech requirements impacting Operations processes within the business.
Allocate workloads across multiple channels to ensure efficient resource utilisation.
Employs principles and techniques as defined in the quality audit criteria, and develops and implements quality assurance standards, processes, and controls.
Conduct internal quality audits of the customer support team and support the delivery of corrective action plans, training, and communication to improve quality outcomes.
Owns and controls risk for Complaint processes and assists management team in driving positive operational improvements.
Works closely with Business Risk Managers to identify key controls and escalation procedures. Pro-actively identifies any new issues or risks and works to ensure suitable controls are in place.

REQUIREMENTS

An understanding of complaint regulations such as DISP, and complaints management along with the wider regulatory environment
Self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment
Proven ability to lead by example, with a positive attitude
Excellent communication and interpersonal skills
Good analytical and problem-solving skills
Proven delivery of excellent customer experience and advocacy
Strong customer focus and a good telephone manner
Ability to lead teams and drive performance standards
Good leadership skills and the ability to motivate and develop staff
A desire to help others work towards targets and develop their skills
Ability to set, meet and exceed targets
Ability to manage change

Basic Qualifications

Minimum of 5 years of customer service experience (with at least 2 years in a complaints capacity)
In depth product knowledge across Banking and Savings within retail banking

Preferred Qualifications

Complaints leadership in a retail banking environment

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

We Offer Best-In-Class Benefits

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

Holiday & Vacation Policies

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.

Opportunity Overview

CORPORATE TITLEAssociate

OFFICE LOCATION(S)Birmingham

JOB FUNCTIONDigital Operations - Management

DIVISIONAsset & Wealth Management

Apply Now

Refine Your Search

senior client advisor jobs in birmingham, eng

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

ER Service Delivery Advisor, Senior Associate

Business Development Manager Intermediaries

People Operations Advisor, Workforce, Capability & Systems Lead

L&D Programme Director

Solution Consultant (m/f/d) - UK

Senior Business Travel Consultant - German speaking

Healthy Lifestyle Advisor

Business Development Advisor

People Operations Advisor - Policy Development Lead (FTA 12m)

Assistant Operational Contract Manager

Senior Sales Executive - UKI

Customer Experience Manager (CXM)

Attraction and Recruitment Marketing Manager, Resourcing, Human Resources

Senior Creative Strategist

Account Executive (HF1341421)

Senior HR Consultant (Education)

Principal Engagement Consultant

Health & Safety Manager

Client Development Manager

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