Senior technical support analyst Work, Jobs in Birmingham, Eng (with Salaries)

Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
11d
Senior Technical Business Analyst-Data Digital & Technology
Serco Group —St. Alphege
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Employee assistance programme
- Employee discount
4d
Insight Data Analytics Manager
Independent Office for Police Conduct —Birmingham
- £41,878 a year
- Hybrid work
- Management
- Data analysis skills
- Master's degree
- Annual leave
- Employee assistance programme
4d
Graduate Technical Business Analyst
Acturis Ltd —Birmingham
- Microsoft Outlook
- Computer literacy
- Bachelor's degree
Senior Data & Analysis Lead
Cabinet Office —Birmingham
- £43,760 - £47,413 a year
- Part-time
- SQL
- Analysis skills
- Presentation skills
- Annual leave
7d
Senior FinOps / Cloud Optimisation Analyst
Softcat —Birmingham
- Hybrid work
- Azure
- AWS
- School
- Flexible schedule
Infrastructure Services Senior Analyst
West Midlands Police —Birmingham
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
1d
Internal Controls Senior Analyst
Mondelēz International —Birmingham
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
Senior Risk Intelligence Analyst
NFU Mutual —Stratford-upon-Avon
- Up to £52,000 a year
- Full-time
- SQL
- Machine learning
- Financial services
- Annual leave
- Employee discount
1d
Senior Pensions Analyst - Calculations and Bene...
Isio Group —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Digital Test Analyst (FTC)
Greene King Corporate - BRA_001 —Burton-On-Trent
- Full-time
- Hybrid work
- Azure
- APIs
- Agile
- Employee assistance programme
- Employee discount
Quick apply
7d
Project Controls Data & Reporting Analyst
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Construction experience
Senior Pension Calculation Analyst
WTW —Birmingham
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Annual leave
- Employee assistance programme
Senior TechOps Generalist
Octopus Energy Group —Coventry
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Data Governance - Senior Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- IT
- Employee discount
Business Analyst
Network Plus —Walsall
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- Agile
Quick apply
4d
Corporate Planning & Management, Procurement Customer Journey, Associate, Business Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Employee assistance programme
Project Controls Manager
Assystem —Birmingham
- £65,000 - £75,000 a year
- Microsoft Excel
- Engineering
- Continuous improvement
14d

I want to receive the latest job alerts for senior technical support analyst in birmingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior 1st Line Support Analyst

Intercity Technology -
Birmingham

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Jira
Driving Licence
SCCM
Windows
Remote access software
IT support
DNS
TeamViewer
ServiceNow
Communication skills
Active Directory
VPN

Full job description

About The Role

Step up. Take ownership. Raise the standard.

If you’re already a strong 1st Line Support Analyst and ready to step up, this is your move. We’re looking for a Senior 1st Line Support Analyst to join our Service Desk team.

This isn’t just about logging tickets. You’ll play a key role in how the 1st Line function runs day to day, supporting the Team Lead, improving ticket quality, and helping other analysts develop.

You’ll still be hands-on with technical support, but you’ll also be the person people turn to when things need escalating, sense-checking, or doing properly.

Our team provides 24/7 support to our customers and we work across 2 shift patterns, 07:00 – 16:00 and 10:00 – 19:00

This role is based in our Meppershall office (near Bedford), we offer hybrid working. A driving licence is required.

Key Responsibilities as a Senior 1st Line Support Analyst:

Support the day-to-day running of the 1st Line Service Desk alongside the Team Lead.
Act as the first point of contact for IT support queries across a range of clients.
Supporting and managing the team
Diagnose and resolve hardware, software, and basic network issues.
Accurately log, manage, and close tickets within agreed SLA’s.
Manage escalations from 1st Line analysts, ensuring quality and completeness.
Improve ticket standards across the team – clear updates, strong troubleshooting, correct categorisation.
Provide guidance, support, and on-the-job training to junior analysts.
Challenge unnecessary escalations and drive first-time resolution.
Communicate clearly with users at all levels, adapting your approach where needed.

What We’re Looking For:

Previous experience in a 1st line IT support or service desk environment.
Strong working knowledge of Windows OS and Microsoft 365.
Experience as a team leader or of managing within a team
Experience with Active Directory (user admin, password resets).
Understanding of networking fundamentals (Wi-Fi, VPN, DNS).
Experience using service desk tools such as ServiceNow, Freshdesk, or Jira.
Comfortable using remote support tools (e.g. TeamViewer, AnyDesk, SCCM).
Confidence in reviewing ticket quality and supporting others to improve.
Strong communication skills and a calm, structured approach under pressure.

Skills & Competencies:

Strong problem-solving ability with a proactive mindset.
Highly organised with good time management.
Confident supporting and guiding others.
Comfortable working in a fast-paced, SLA-driven environment.
Willing to learn, develop, and step into greater responsibility.

What We Offer:

33 days holiday (including bank holidays), increasing with service.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Apply Now

Refine Your Search

senior technical support analyst jobs in birmingham, eng

Senior 1st Line Support Analyst

1st / 2nd Line IT Support Analyst

Senior IT Support Analyst

Senior Technical Business Analyst-Data Digital & Technology

Insight Data Analytics Manager

Graduate Technical Business Analyst

Senior Data & Analysis Lead

Senior FinOps / Cloud Optimisation Analyst

Infrastructure Services Senior Analyst

Internal Controls Senior Analyst

Senior Risk Intelligence Analyst

Senior Pensions Analyst - Calculations and Bene...

Senior Digital Test Analyst (FTC)

Project Controls Data & Reporting Analyst

Senior Pension Calculation Analyst

Senior TechOps Generalist

Data Governance - Senior Analyst

Business Analyst

Corporate Planning & Management, Procurement Customer Journey, Associate, Business Analyst, Birmingham

Project Controls Manager

I want to receive the latest job alerts for senior technical support analyst in birmingham, eng

Related Searches

Explore jobs in more locations

About The Role

About Us

Jobseeker tools

Employer Tools

Browse

Stay Connected