Technical case handler Work, Jobs in Birmingham, Eng (with Salaries)

Technical Case Handler
Orbit Group —Coventry
- £25,422 - £33,473 a year
- Microsoft Word
- Customer service
- Leadership
10d
Technical Personal Injury Claims Handler
The AA —Oldbury
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Annual leave
- Employee assistance programme
10d
Disease Claims Handler
Davies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
4d
Handler
Gallagher Bassett —Tamworth
- Communication skills
- Employee stock purchase plan
- Life insurance
Solicitor
Gallagher Bassett —Tamworth
- Communication skills
- Employee stock purchase plan
- Life insurance

Related jobs to explore

Based on your search for technical case handler

Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
Handle inbound calls from customers with complaints or service issues, ensuring all interactions meet high standards of professionalism and empathy.
£25,618 - £28,765 a year
Quick apply
Credit Hire Claims Handler
1010 Solutions —Birmingham
The ability to problem solve with excessive organisational skills with a result driven attitude. Dealing with resourceful risk assessments.
Up to £30,000 a year
Quick apply

I want to receive the latest job alerts for technical case handler in birmingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Case Handler

Orbit Group -
Coventry

Apply Now

Job details

Permanent
£25,422 - £33,473 a year
10 days ago

Qualifications

Microsoft Word
Customer service
Leadership
Communication skills

Full job description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

The main purpose of this role is to provide an efficient, robust customer focused service in the delivery of DMC in line with Awaab's Law. To effectively case manage the end-to-end job delivery highlighting any delays or issues and proactively contacting the customer and escalating where appropriate to the Technical team leader.

To be the single point of contact with the customer for a case and work in partnership with the surveyor to seek resolution for the customer and property compliance.

This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.

What you'll achieve

Be part of the technical team and operate in an efficient manner to deliver high quality resolutions for customers
Support the Technical Senior to ensure all relevant work instructions, guidance notes and procedures are maintained and being followed where necessary
Case manage DMC cases, keep regular contact with the customers and manage the customer journey
Assist in case managing HHSRS cases, keep regular contact with the customers and manage the customer journey. Work in partnership with the surveyor to meet resolution
Support the Complaints and Housing Ombudsman team with the resolution of cases. Support the customer journey and seek resolution with contractors
Case manage Disrepair cases, communicate with the legal representative and support settlement

What you'll bring

Essential skills

Strong written and verbal communication
Exceptional customer service with a degree of empathy and understanding
Accurate and precise record keeping
Very good team player
I.T. and Microsoft word astute
Resilient and an eye for detail.

Desirable skills

Knowledge and experience of working in Social Housing
Experience of case managing cases
Knowledge of housing and tenancy legislation.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

Online application
Interview(s)
Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Apply Now

Refine Your Search

technical case handler jobs in birmingham, eng

Technical Case Handler

Technical Personal Injury Claims Handler

Disease Claims Handler

Handler

Solicitor

Related jobs to explore

I want to receive the latest job alerts for technical case handler in birmingham, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected