Technology infrastructure Work, Jobs in Birmingham, Eng (with Salaries)

2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
6d
Apprentice Cyber Security Technician
Tilbury Douglas —Birmingham
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
Infrastructure Engineer
Sonepar UK —Birmingham
- Full-time
- Hybrid work
- Travel
- Agile
- Communication skills
- Annual leave
- Employee discount
11h
Infrastructure Engineer
Techology Powered Services Ltd —Birmingham
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
IT Infrastructure Engineer
WHS Plastics —Birmingham
- Full-time
- Analysis skills
- Travel
- Organisational skills
Quick apply
IT Infrastructure Engineer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Continuous improvement
- Mentoring
- Scripting
- Annual leave
- Employee assistance programme
IT Cloud Infrastructure Engineer
NTT Ltd —Birmingham
Desktop Support Engineer L1
Brainotech IT solutions —Brierley Hill
- Maintenance
- Analysis skills
- Computer networking
Quick apply
7d
IT Service Desk Technician
Low Carbon Contracts Company —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- Travel
- Agile
- Annual leave
- Work from home
Quick apply
5d
IT Infrastructure Network Engineer I
LKQ Corporation —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
12d
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
5d
Cloud Infrastructure Engineer
wavenet —Solihull
- Full-time
- Computer Science
- Master's degree
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
13h
Electrical & Technology Apprentice
COLAS ROADS UK —Wolverhampton
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee discount
IT Cloud Infrastructure Engineer
NTT Data UK —Birmingham
Infrastructure Services Senior Analyst
West Midlands Police —Birmingham
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Brand Technology Manager
CH&CO —Birmingham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Computer networking
- Employee assistance programme
- Employee discount
3d
Senior Server Engineer - Technology CSC - Counter Terrorism Policing HQ
Metropolitan Police —Birmingham
- £52,653 - £61,410 a year
- Full-time
- Hybrid work
- English
- Travel
- Mentoring
- Work from home
3rd Line Infrastructure Engineer
OneSchool Global United Kingdom —Warwick
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- School
- Free parking
- Annual leave

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technology infrastructure jobs near birmingham, eng

2nd Line Technical Support – Infrastructure

SCC -
Birmingham

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Job details

Permanent
£30,000 - £38,000 a year

Benefits

Paid volunteer time

Qualifications

Technical troubleshooting
TCP
Incident management
Incident queue management
Analysis skills
Service restoration
Continuous improvement
IT support
Technical writing
IP networking
VMWare
Problem management
Root cause analysis
Fault diagnosis and repair
Communication skills
vSphere
Active Directory

Full job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: 2nd Line Technical Support – Infrastructure

Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: £30-38k plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm, Monday – Friday

Interview Process: 2-stage process

Why SCC?

An inclusive workplace
Excellent package: solid basic and company benefits
Hybrid working & core hours in line with role requirements
Career development and life-long learning opportunities
Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

To deliver 2nd line technical support for core infrastructure systems, ensuring stability, secu-rity, and optimal performance across the organisation’s IT environment. The role involves receiving, triaging and troubleshooting incidents escalated from the Service Desk, and re-solving issues within agreed SLAs wherever possible. Escalate unresolved or complex inci-dents to 3rd line support with clear technical analysis, diagnostics and remediation actions already completed.

Key responsibilities:

Triage, prioritise and manage incidents and service requests escalated from the Service Desk.
Troubleshoot and resolve infrastructure issues across supported technologies.
Investigate incidents to identify root causes and implement fixes where appropriate.
Take ownership of incidents through to resolution or escalation.
Escalate complex issues to Technical Specialists / 3rd Line with appropriate technical documentation.
Perform routine infrastructure administration and maintenance activities.
Create and maintain technical documentation and knowledge articles.
Support infrastructure changes, upgrades and service improvement initiatives.
Work with vendors and internal teams to resolve technical issues.
Contribute to problem management and continual service improvement activities.

Skills and experience:

Strong troubleshooting and analytical skills.
Experience supporting Microsoft server and cloud technologies.
Good understanding of Active Directory, DNS, DHCP and Group Policy.
Knowledge of Microsoft 365 services including Exchange Online, Teams and Entra ID.
Working knowledge of VMware vSphere and other virtualisation platforms.
Understanding of networking fundamentals including TCP/IP, routing and firewalls.
Ability to prioritise workloads and manage competing demands.
Strong written and verbal communication skills.
Ability to work independently and take ownership of issues.
Customer-focused approach with a commitment to service excellence.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life

Apply Now

Refine Your Search

technology infrastructure jobs in birmingham, eng

2nd Line Technical Support – Infrastructure

1st Line Service Desk Analyst (Days)

Apprentice Cyber Security Technician

Infrastructure Engineer

Infrastructure Engineer

IT Infrastructure Engineer

IT Infrastructure Engineer

IT Cloud Infrastructure Engineer

Desktop Support Engineer L1

IT Service Desk Technician

IT Infrastructure Network Engineer I

IT Infrastructure Support Specialist

Cloud Infrastructure Engineer

Network Engineer Field Operative & Help Desk Support

Electrical & Technology Apprentice

IT Cloud Infrastructure Engineer

Infrastructure Services Senior Analyst

Brand Technology Manager

Senior Server Engineer - Technology CSC - Counter Terrorism Policing HQ

3rd Line Infrastructure Engineer

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