complaints manager Work, Jobs in birmingham, wmd (with Salaries)

Global Compliance & Complaints Manager - 12 month FTC
RICS —Birmingham
- Hybrid work
- Continuous improvement
- Travel
- Agile
- Annual leave
13d
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Store Manager
Aldi —Smethwick
- £52,910 - £69,000 a year
- Annual leave
Complaints Manager
HCR —Worcester
- Customer service
- Supervising experience
- Mentoring
- Annual leave
- Gym membership
Operation Manager
Admin - HBH Birmingham —Birmingham
- Full-time
- Hotel
- Organisational skills
- Leadership
Quick apply
15h
Location Manager
Anchor —Redditch
- Up to £29,000 a year
- Communication skills
- Employee discount
Customer Engagement Manager
GreenSquareAccord —Birmingham
- £38,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Income Collection Officer
Pinnacle Group —Birmingham
- £33,000 - £35,000 a year
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Employee assistance programme
- Employee discount
Assistant Manager
Five Guys UK —Birmingham
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Employee assistance programme
- Employee discount
Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
5d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Workplace Experience Manager
CBRE —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Snacks Manager
Allied Bakeries —West Bromwich
- Microsoft Powerpoint
- Microsoft Excel
- Continuous improvement
Quick apply
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
7d
Facilities Helpdesk Operator
Equans —Smethwick
- Full-time
- Microsoft Word
- Microsoft Excel
- Word processing
- Annual leave
- Employee assistance programme
Property Manager - Residential Property Management - Birmingham
Lambert Smith Hampton Ltd —Birmingham
- Full-time
Band 7 Assistant Clinical Governance Manager
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- £49,387 - £56,515 a year
- Full-time
- Rehabilitation centre
- Leadership
5d
Customer Care Manager ( Complaints Handler ) Part or Full Time
Warwick Nub News —Warwick
- £30,000 a year
2d

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Global Compliance & Complaints Manager - 12 month FTC

RICS -
Birmingham

Apply Now

Job details

Fixed term contract
13 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Continuous improvement
Agile
Communication skills

Full job description

Country

Office Location

Birmingham, B3 2AA

About Us

RICS is a global professional body that sets and upholds standards across land, property, construction and infrastructure. Acting in the public interest underpins how we regulate, support professionals and maintain trust in the built environment worldwide.

The RICS Hub supports global operations across the Markets directorate, helping to deliver consistent service quality, regulatory assurance and strong governance.

Role Purpose and Key Responsibilities

This is a varied and high impact role bringing together complaints handling, compliance and risk management, offered on a fixed term basis as maternity cover.

Reporting to the Head of the RICS Hub, you will take ownership of complaints across global operations, ensuring they are handled consistently, transparently and with care. You will look beyond individual cases, using feedback, audits and assurance activity to identify trends and drive meaningful improvements.

Alongside this, you will maintain risk registers and lead business continuity planning within the Hub, helping to strengthen how we manage risk and maintain resilient operations.

This role plays an important part in how RICS listens to, responds to and learns from its members.

You will work closely with senior stakeholders to improve how we manage complaints, strengthen governance and turn insight into better outcomes.

Key responsibilities

Take ownership of complaints handling, including supporting responses to more complex or escalated cases

Ensure a consistent, transparent and well-managed approach to complaint tracking and resolution

Analyse complaints, assurance activity and member feedback to identify patterns and areas for improvement

Turn insight into practical actions that improve service and member experience

Work with colleagues across the organisation to resolve issues and strengthen processes

Monitor compliance, quality and operational risks, providing clear and useful insight

Maintain risk registers for the RICS Hub and Complaints functions

Lead business continuity planning, including keeping plans up to date and fit for purpose

Support a culture of continuous improvement, using insight such as NPS and CSAT to inform change

About You

You’ll have experience in complaints handling, compliance, risk or operational improvement, ideally in a regulated or assurance led environment.

Comfortable dealing with sensitive issues, you are able to make balanced judgements and work confidently with stakeholders across different teams and regions.

You enjoy taking ownership, making sense of complex issues and turning insight into practical change.

You are likely to bring:

Experience in compliance, complaints handling or governance roles

An understanding of risk management, operational controls and quality frameworks

Familiarity with Agile or continuous improvement approaches

Clear communication and stakeholder management skills

Experience working in global or multi cultural contexts

Confidence using compliance systems and reporting tools

Rewards and Benefits

RICS offers a benefits package designed to support your wellbeing, financial security and work–life balance, including:

Private medical insurance, income protection and life assurance

Aviva Group Personal Pension scheme

25 days’ annual leave plus public holidays and an office closure over Christmas

Enhanced family leave policies

Wellbeing and volunteering days

Access to mental health support and staff-led community groups

Equal Opportunity Employer

RICS is committed to building a diverse and inclusive organisation. We welcome applications from people of all backgrounds and experiences, including those with non-traditional career paths.

If you require any adjustments during the recruitment process, please let us know.

Candidates must have the right to work in the UK.

How to Apply

This role is based in our Birmingham office, with occasional travel to other locations. We operate a hybrid working model, with 60% of your time spent in the office.

Click Apply to complete our short application form. You’ll be asked to upload your CV and share a short supporting statement explaining your interest in the role.

#HO

Apply Now

Refine Your Search

complaints manager jobs in birmingham, wmd

Global Compliance & Complaints Manager - 12 month FTC

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Store Manager

Complaints Manager

Operation Manager

Location Manager

Customer Engagement Manager

Income Collection Officer

Customer Service Manager - Pensions

Assistant Manager

Duty Manager - Guest Experience

Customer Relationship Manager

Workplace Experience Manager

Cleaning Manager

Snacks Manager

Guest Relation Manager

Facilities Helpdesk Operator

Property Manager - Residential Property Management - Birmingham

Band 7 Assistant Clinical Governance Manager

Customer Care Manager ( Complaints Handler ) Part or Full Time

I want to receive the latest job alerts for complaints manager in birmingham, wmd

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