Exchange engineer Work, Jobs in Birmingham, Wmd (with Salaries)

Service Desk Engineer
Aon Corporation —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
14d
3rd Line Infrastructure Engineer
OneSchool Global United Kingdom —Warwick
- Full-time
- Hybrid work
- Azure
- Computer networking
- School
- Free parking
- Annual leave
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Digital Operations Analyst (IT Support Engineer)
Mercury —Coleshill
- £25,000 - £30,000 a year
- Full-time
- Azure
- IT
- In-person
- Free parking
- Flexible schedule
Quick apply
5d
Dual Fuel Engineer
Sureserve —Birmingham
- £39,923 - £41,571 a year
- Remote
- Driving
- Annual leave
- Employee assistance programme
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
13d
Join the Growing Cyber Security Practice at Methods
Methods Business and Digital Technology —Birmingham
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Materials Scientist
Morgan Advanced Materials —Stourport-on-Severn
- Full-time
- Doctoral degree
- Laboratory experience
- University
Senior Software Engineer (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Java
- AWS
- Mentoring
- Annual leave
Quick apply
Vertical Transportation Consultant (Birmingham Area)
TÜV SÜD —Birmingham
- Full-time
- Microsoft Excel
- Management
- Sales
- Employee assistance programme
PROJECTS COORDINATOR & COMPLIANCE
Select Engineering —Birmingham
- £41.36 an hour
- Call to connect
- Project management
- No degree
- Travel
Technical Lead
Serco Group —Solihull
- £65,000 a year
- Full-time
- Microsoft Access
- Azure
- Mentoring
- Employee assistance programme
- Employee discount
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
Product Manager
HM Revenue and Customs —Birmingham
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
10d
Senior ICT Systems & Network Administrator
Acorns Children's Hospice —Birmingham
- £46,000 a year
- Full-time
- Azure
- SharePoint
- Hospice
- Annual leave
- Employee discount
Sales Engineer - Diffuse M/F/X
Hager Group —Birmingham
- Sales
- Engineering
- Bachelor's degree
Product Cost Engineer
Norton Motorcycles —Solihull
- Engineering
- Bachelor's degree
- Free parking
- Employee assistance programme
Quick apply
IT Cloud Productivity Engineer
Low Carbon Contracts Company —Birmingham
- £48,000 a year
- Full-time
- Hybrid work
- Azure
- English
- Continuous improvement
- Annual leave
- Work from home
Quick apply
4d
Condition Monitoring Engineer
John Crane —Stanlow
- Full-time
- Engineering
- Driving
- No degree
Quick apply
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
Quick apply

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exchange engineer jobs near birmingham, wmd

Service Desk Engineer

Aon Corporation -
Bromsgrove

Apply Now

Job details

14 days ago

Qualifications

Authentication
Azure
Microsoft Outlook
Customer service
Organisational skills
SharePoint
Financial services
Root cause analysis
Communication skills
Intune
Help desk

Full job description

Posting Description:

We’re looking for a highly skilled Service Desk Engineer to support Microsoft 365, end-user computing, identity, and collaboration services across the organization. This role provides advanced end-user support, leads complex troubleshooting and root-cause analysis, resolves the majority of user issues independently, and partners closely with Infrastructure, Security, and Identity teams to drive timely resolution of escalated or recurring problems. The Service Desk Engineer plays a critical role in maintaining a reliable, secure, and productive end-user environment while contributing to operational maturity, technical standards, knowledge development, and continuous service improvement.

Essential Duties and Responsibilities:

Key responsibilities:

Resolve complex Service Desk tickets related to Microsoft 365, Windows devices, and collaboration tools, including issues that require deeper technical troubleshooting and cross-team coordination.
Troubleshoot Outlook, Exchange Online, Teams, SharePoint, OneDrive, and desktop application issues, performing root-cause analysis and driving issues through resolution.
Provide clear communication, sound judgment, and timely follow-up to users throughout the ticket lifecycle, including for high-impact or recurring issues.
Deliver professional, high-quality support to business users, including executives when required, while serving as a technical resource and mentor for peers.
Support user onboarding, offboarding, and access changes in Entra ID (Azure AD), helping ensure accuracy, timeliness, and alignment with established controls.
Troubleshoot MFA, sign-in, and access issues; identify patterns, recommend corrective actions, and collaborate with Identity and Security teams on conditional access or policy-related issues when appropriate.
Support Intune-managed Windows devices, including compliance issues, application installs, device configuration, and advanced endpoint troubleshooting.
Document troubleshooting steps, resolutions, root-cause findings, and escalation details accurately in the ticketing system.
Contribute to knowledge base articles, standard operating procedures, and support documentation to improve consistency, knowledge sharing, and service quality.
Follow established incident, change, and security processes in a regulated environment, applying sound judgment and escalating risk appropriately.
Assist end users during tenant transitions, acquisitions, divestitures, and device refresh activities, while helping identify opportunities to reduce disruption and improve execution.
Participate in day-to-day technology operations and contribute to service improvements, recurring issue reduction, and operational maturity initiatives.
Collaborate closely with Infrastructure, Security, and Identity teams to resolve complex issues, improve support standards, and strengthen the end-user computing environment.

Knowledge, Skills, and/or Abilities:

5–8+ years of Service Desk, End User Support, or End User Computing experience in a corporate environment; broader experience may be considered for a Senior Service Desk Engineer scope.
Strong hands-on experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) in an enterprise environment.
Working knowledge of Entra ID (Azure AD), MFA, and user access troubleshooting, with the ability to investigate complex authentication and access issues.
Experience supporting Intune-managed Windows endpoints, including device compliance, configuration, and application support.
Ability to resolve most issues independently, exercise sound technical judgment, and coordinate effectively across teams when deeper expertise is required.
Strong customer service, documentation, communication, and organisational skills, with the ability to mentor peers and support operational consistency.
Experience in financial services or other regulated environments preferred.

Certificates, Licenses, Registration: none

#LI-JS3

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Refine Your Search

exchange engineer jobs in birmingham, wmd

Service Desk Engineer

3rd Line Infrastructure Engineer

2nd Line Engineer - Support

Digital Operations Analyst (IT Support Engineer)

Dual Fuel Engineer

1st / 2nd Line IT Support Analyst

Join the Growing Cyber Security Practice at Methods

Materials Scientist

Senior Software Engineer (UK Remote)

Vertical Transportation Consultant (Birmingham Area)

PROJECTS COORDINATOR & COMPLIANCE

Technical Lead

Technology Analyst - Operations (UK Remote)

Product Manager

Senior ICT Systems & Network Administrator

Sales Engineer - Diffuse M/F/X

Product Cost Engineer

IT Cloud Productivity Engineer

Condition Monitoring Engineer

Automotive Helpdesk Agent

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