Graduate customer support analyst, birmingham Work, Jobs in Birmingham, Wmd (with Salaries)

App Support Analyst
TVS Supply Chain Solutions —Birmingham
- From £30,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- No degree
- Free parking
- Annual leave
Quick apply
1d
Customer Service Advisor
HSBC Global Services Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
10d
Project Administrator
Greenstorm —Birmingham
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Construction
- Leadership
- Work from home
Quick apply
1d
Support Quality Assurance Officer
Pegasus Supported Housing Ltd —Birmingham
- From £13,218.40 a year
- Part-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Flexitime
- Work from home
Quick apply
4d
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
Referral Advice Officer
Resources for Autism —Birmingham
- £6,994 a year
- Part-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Working with children
- Employee assistance programme
- Flexible schedule
Quick apply
11d
Membership Support Advisor - 6 MONTH FTC
RICS —Birmingham
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
13d
Part-Time Administrative Support Officer
EasyForm Support —Birmingham
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
7d
Allocations & Applications Officer
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Organisational skills
- IT
- Communication skills
5d
Assessment Coordinator
RICS —Birmingham
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
6d
1st Line Service Desk Engineer
Midland Heart —Birmingham
- £32,269 a year
- Customer service
6d
IPS Employment Specialist
Better Pathways —Birmingham
- £30,000 a year
- Full-time
- English
- Psychology
- Organisational skills
- Sick pay
Quick apply
8d
Graduate Business Development Executive
Sage Partners —Birmingham
- £25,500 - £30,000 a year
- Full-time
Quick apply
Data Analyst
Stern Energy —Birmingham
- Weekend availability
- Microsoft Excel
- English
- Analysis skills
- Annual leave
- Employee assistance programme
10d
Trainee Campaign Manager
Sage Partners —Birmingham
- £25,000 - £42,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
Casual Guest Service Agent
B&B Hotels —Birmingham
- £12.71 an hour
- Hospitality
- Customer service
- Hotel
Quick apply
5d
Document Control Assistant - T&D (Birmingham, UK)
Burns & McDonnell —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
7d
Assistant Registration Officer
Birmingham City Council —Birmingham
- £24,796 - £28,142 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Flexible schedule
18h
Finance Officer (Grow Your Own Graduate Scheme) 12 months Fixed Term
Birmingham City University —Birmingham
- £28,287 - £32,006 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- University
3d
Trainee Estate Agent
Limegreen Marketing —Birmingham
- From £26,000 a year
- Full-time
- Hospitality
- Customer service
- No experience needed
- Sick pay
Quick apply

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graduate customer support analyst, birmingham jobs near birmingham, wmd

App Support Analyst

TVS Supply Chain Solutions -
Birmingham

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
1 day ago

Benefits

Free parking
Annual leave
Company pension
Employee discount
Car scheme
Sick pay
On-site parking

Qualifications

Logistics
English
Bachelor's degree
IT
Communication skills
Information Technology

Full job description

Job Description:

Covers one or more applications within the business as 1st line support.

Responsible for providing 1st line support to the business users for

assigned application/s and process/es.

Main Duties & Responsibilities:

· Responsible for the maintenance of up-to-date documentation and materials including, work instructions for support related activity.

· Recognised across the organisation as a resource for resolving application related issues.

· Responsible for small projects.

· Quality testing of application changes and bug fixes.

· Work with 3rd parties to ensure quality and timely delivery of incident and problem resolution.

· Be 1st line support for assigned area/s, using help desk tool to manage tickets. Resolve incidents and manage problems through to resolution.

· Communicate effectively with business users, ensuring service level for ticket type is adhered to and escalations are done appropriately.

· Build relationships with service providers and developers to ensure ticket resolution is managed efficiently.

· Execute testing of bug fixes and Change Requests and document results. Provide sign off confirmation to Business Applications Manager.

· Execute system configuration activities and create/maintain related documentation.

· Manage small projects (e.g. customer interfaces or individual Change Request) from requirements capture through to successful implementation.

· Develop sound understanding of assigned applications/processes including data and configuration in order to provide on-going support in a live environment.

· Support Organisation and Change Management, security, training and communication efforts.

· Provide roll-out support and training where necessary.

· Provide required support of master data requests to Master Data team.

Required Knowledge, Skills, Qualifications, and Experience:

· *Please note there may be a future requirement to participate on the On-call rota

· Junior Analyst (entry level)

· Ideally a graduate in IT related discipline or relevant IT skills learned

· Desire to analyse and solve problems

· Good communication skills

· Excellent written and spoken English

· Analyst

· Bachelor’s degree or equivalent experience preferred

· Demonstrable working experience with at least 2 different technologies

· Demonstrable experience of interfacing

· Advantageous to have logistics experience

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

· Company pension scheme

· Company sick pay

· 25 days annual leave (plus 8 bank holidays)

· Holiday buy-back scheme (5 additional days available)

· Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).

· Long Service Award scheme

· Reward & Recognition scheme

· Death in service benefit

· Access to over 100 online courses to support your continuous and professional development

· Employee benefits platform, offering:

o Discounts and offers for a range of recognisable brands and outlets

o Employee Assistance Service

o Advice and life coach portal with tips on mindfulness and meditation

· Free onsite parking

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer.

Pay: From £30,000.00 per year

Work Location: Hybrid remote in Birmingham B35 6LJ

Quick apply

Refine Your Search

graduate customer support analyst, birmingham jobs in birmingham, wmd

App Support Analyst

Customer Service Advisor

Project Administrator

Support Quality Assurance Officer

Intelligence Analyst

Referral Advice Officer

Membership Support Advisor - 6 MONTH FTC

Part-Time Administrative Support Officer

Allocations & Applications Officer

Assessment Coordinator

1st Line Service Desk Engineer

IPS Employment Specialist

Graduate Business Development Executive

Data Analyst

Trainee Campaign Manager

Casual Guest Service Agent

Document Control Assistant - T&D (Birmingham, UK)

Assistant Registration Officer

Finance Officer (Grow Your Own Graduate Scheme) 12 months Fixed Term

Trainee Estate Agent

I want to receive the latest job alerts for graduate customer support analyst, birmingham in birmingham, wmd

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